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  1. multiple issues on a ticket

    Many of the customers we deal with will have 2 or more problems with the same unit. I would be great to be able to dispatch a single ticket to a tech with several issues on it needing to be addressed instead of dispatching several tickets for 1 unit.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Integrating with Shopify

    It would be awesome if y'all would integrate with Shopify

    1 vote
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  3. Automatic invoice naming feature on recurring invoices

    Hi,
    We love the invoice naming feature but could you implement this on the recurring invoices as well. Now all our ad-hoc invoices have names but as most of our work is recurring, most invoices do not have names!
    Thanks in advance.

    1 vote
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  4. Colour code customer names for ticket list.

    Colour code customer names for ticket list for ease of viewing a snapshot.

    1 vote
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  5. Inventory report showing locations

    Important when doing inventory count

    1 vote
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  6. "No Email - Of Any Kind" indicator in ticket comments box

    I just found that "No Email - Of Any Kind" was enabled after discovering that even the normal option to send an invoice was not there. I don't recall ever setting "No Email - Of Any Kind". As it turns out, an email to one of the customer contacts bounced which then activated this setting.

    The problem is that one could be updating tickets and not even realise that the emails are not actually being sent, because the ticket comment box still shows the button with "Email" on it along with the customer's email address below the button.

    It would…

    2 votes
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  7. Allow us to add an approval check box that can face the customers in tickets

    Would it be possible to add a feature where we can allow a checkbox or
    button to the customer side of the ticket? It would be great if this could
    change the ticket from not approved to approved status. But even if its
    just an update that would be fine for us.
    If not what about putting an option for the worksheets to face the
    customer? In the worksheet we have a drop down for approved or not
    approved. But on the customer side it only shows the worksheet name and
    question?

    3 votes
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  8. Automatic addition of line item to an invoice

    This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
    A particular example is a invoicing fee.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add an option to set due date (x) BUSINESS days after ticket creation

    Add an option to set due date (x) BUSINESS days after ticket creation.
    This option would bypass the default (x hours until due) default.

    Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.

    If this was added, we could start utilizing…

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. MAKING LABELS WITH BIGGER TICKET #,

    MAKING LABELS WITH BIGGER TICKET #, SO THEY CAN BE EASILY VISIBLE ON UNITS, ESPECIALLY WHEN THERE IS MANY OF THEM AND SOME ARE IN DARKER AREAS OF THE SHOP .. LARGE TICKET #, CUSTOMER NAME, MODEL & SERIAL # ARE ALL THAT ARE REALLY NEEDED ON THE LABEL

    1 vote
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  11. Easier access to the information in "Month to Date Stats"

    being able to view the details on the charts instead of having to search through reports.

    Job-Type Popularity - Clicking on the field and seeing the workorders
    Referral Source - Clicking on the field and seeing the Clients
    Etc

    3 votes
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  12. A Report Ticket and/or Sales by Day (not date)

    We are trying to determine what DAYof the week is busiest/least busy, not date.

    We are trying to determine the number of tickets and/or sales by day(i.e. Monday, Tuesday, Wednesday, etc.) for a period.

    We note that you have in the past referred people to DOMO. We did a free trial of DOMO in 2015 and it didn't seem to work at the time for us. Also all the reports it generated were available in Xero at the time and Quickbooks now (we switched packages 2 years ago!).

    Is it more usable now? Would it be easier to have a…

    1 vote
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  13. Be able to apply Sales Tax overrides in contracts like price overrides.

    Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
    It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.

    3 votes
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  14. Failed Payment of Recurring Invoice

    We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.

    There currently is no way to receive notification if the payment fails (there is for contracts).

    It would be great to have this feature.

    3 votes
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  15. Attach worksheet to inventory items

    I would like to be able to assign worksheets directly to inventory items or services. That way if I add a diagnostic fee to a ticket, the proper worksheet will be added as well. This is applicable to several fee's that we use, like windows reinstall, virus removal, etc.

    2 votes
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  16. Ringcentral Integration

    For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.

    who else uses RingCentral?

    1 vote
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  17. Merge Estimates and/or Link Estimate To Ticket

    My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

    2 votes
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  18. Add a Project Module

    Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!

    Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
    when we do a Business equipment overhaul we have to create multiple tickets to track different…

    15 votes
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  19. Adding a checkbox function for on-site service or at office possibly a remote service option or any other options for the custom widget

    Would like the ability to have the customer decide how they want their service while using the custom widget to schedule online.

    1 vote
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  20. Require Ticket Completed Public Comment

    It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.

    6 votes
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