Provide some method of contacting you for support.
It would be great if we could actually contact a support agent. The Kbase is great, until it doesn't cover your problem. I've been using RS for a while, and the only way I know to get help is to email individuals within your organization. It's very strange that I click a "Help" button in the interface and the only option I have is to submit a feature request? Very strange.
7
votes
![](https://secure.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)