Matt Ed

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  1. 7 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  2. 4 votes
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    planned  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    Brilliant. This would be a great help to us also. Thanks.

  3. 3 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I agree it would be very useful for us also. We'd like to be able to set a permission for users se they can see the history of PO's, tickets etc. Often we need to find out who raised a PO to investigate a problem or discrepancy and this history make it easy.

  4. 7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I think you can already do this. If an invoice or payment hasn't syncd ku can then manually sync it.

  5. 5 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed supported this idea  · 
  6. 42 votes
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    under review  ·  19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I've suggested to the team that they allow the linking of PO's to tickets.

    Ideally it would work like a linking an estimate or invoice to a ticket. So there would be a ’new PO’ button in a ticket just like the ‘new estimate’ and ‘new invoice’ buttons. This would then take you to the PO creation page and allow you to create the PO and have it link to the ticket. Just like estimates and invoices currently do.

    One thing we struggle with is knowing if items being received on a PO are for general stock or should be put aside for a repair/ticket. So often it all gets put in to general stock and the tech carrying out the repair is none the wiser. If there was a link on the PO to a ticket it would be pretty obvious that this part was ordered for an ongoing repair. Taking this one step further - A notification could be sent to the tech that originally raised the ticket and PO. Once the PO was checked in or finished the notification would be sent.

    I’ve always been a bit confused with the part order functionality in RSR and I think this would be a super replacement.

    If you could also link PO's to invoices/estimates then you could achieve a parts order without the need to raise a ticket. Then when your delivery arrives and you check the stock in it would be obvious that the parts you have in hand were ordered for a specific invoice/estimate or ticket as this would be shown on the PO as a linked item.

  7. 7 votes
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    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I've discovered a way to achieve this. You use customer lists filtered by ticket type. Works perfectly.

    Matt Ed shared this idea  · 
  8. 166 votes
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    63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I agree also with this. Makes total sense.

  9. 5 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  10. 200 votes
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    51 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    If you can get GSX to integrate that would be very very very handy for us as we deal 90% with Apple kit. If GSX isn't an option then maybe a everymac or appleserialnumberinfo or something similar.

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