Allow Marketr to use ticket problem types to trigger different templates
It would also be great to allow Marketr to use Ticket problem types to trigger different templates. For example - We use tickets for onsite appointments with a problem type of onsite. However I don't want to send the standard marketr template for all tickets.
So it would be great if you could apply marketr templates to tickets with a certain type.
At the moment Marketr triggers can only be created upon closing of ticket. We have a major opportunity to upsell our services but it would only work if we were able to trigger an email based on the creation of a ticket ie send x template 1 day after ticket raised or after appointment created, is this possible? Pointless sending after job completed Or as this post suggests to be able to automatically send triggers based on ticket type
Matt Ed commented
I've discovered a way to achieve this. You use customer lists filtered by ticket type. Works perfectly.
Yup, a more intelligent Marketr could really help. Having the same email sent out for every job makes it difficult to generate a personalised email.