Add ability to send internal comment to staff via list with checkboxes
It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.
Service Manager commented
Go one step farther let us send sms messages also