Seby Bell

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  1. 184 votes
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      50 comments  ·  General  ·  Admin →
      Seby Bell commented  · 

      HAHAHAHAHAHAH.....

      Seby Bell commented  · 

      My apologies. What I meant was, none of the RS forms display anything ON the Topaz signature pads. That requires a separate integration, but maybe I was misunderstanding the question. :p

      Seby Bell commented  · 

      I doubt we can integrate them into Topaz, MikeD. The smaller Topaz pads have an SDK tool available that you can use to create an app from an .xls file to show a signature box on the screen, for example. The larger pads have to have a custom app. It would be great if RS would provide something for the software on that, but seems unlikely.

      Seby Bell commented  · 

      Any updates on this???

      Seby Bell commented  · 

      I'm new to RS, but being totally paperless is one of my goals as well. How 'early'in 2017 are we talking? I'm still not that familiar with how the flow works in this product, but I will likely wait until this is functional before making a financial commitment.

      Seby Bell supported this idea  · 
    • 10 votes
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        under review  ·  5 comments  ·  General  ·  Admin →
        Seby Bell commented  · 

        Just encountered this issue a few times. We currently have the option to 'Start a Return', but there should also be an option to 'Move to Inventory'. This is similar to the issues we have with Assets. There is another post on that topic, but we really NEED to be able to reassign customer assets to different customers, or start a refurb on them, or move them into inventory.

        Seby Bell supported this idea  · 
      • 1 vote
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          0 comments  ·  General  ·  Admin →
          Seby Bell shared this idea  · 
        • 11 votes
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            under review  ·  4 comments  ·  General  ·  Admin →
            Seby Bell commented  · 

            Definitely needed

          • 6 votes
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              3 comments  ·  General  ·  Admin →
              Seby Bell commented  · 

              I was just thinking about this yesterday as I was adding a note for a call to a customer. I don't use Slack, but it would be nice to have some quick and intuitive way to see a communication log for each customer.

            • 1 vote
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                4 comments  ·  General  ·  Admin →
                Seby Bell commented  · 

                I was just getting ready to create a suggestion for this. I really need to see a list of parts ordered for any particular ticket, and the status of the parts. For example, I currently have a ticket with 5 different parts ordered for it. It's cumbersome to try and keep in mind how many of those parts have actually arrived and which haven't. Since the part already show what ticket they are associated with, how difficult would be to just add a list of parts associated with the ticket?

              • 39 votes
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                  13 comments  ·  General  ·  Admin →
                  Seby Bell commented  · 

                  Over the last few years, I've used various sources to process my customer's credit cards. Square is 'ok', but they're on the expensive side, I seem to recall that they're very close to the price Quickbooks charges, with close to 3% plus a per transaction fee. In addition, they both charge you a higher rate if you key it the number - more like 4-5%. I was shocked to see just how much I was racking up in cc fees every month last year. I haven't been able to beat Vantiv's guaranteed rate (at least not with my volume) and it's one of the reasons I did switch to RS. So far, they seem to be slightly slower than Square in their deposits, but about the same or a little faster than QB.

                • 42 votes
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                    under review  ·  26 comments  ·  General  ·  Admin →
                    Seby Bell commented  · 

                    Right now, I'm already using specific discounts for different things. I'm doing cross-promotion with another business and I have a 10% discount with them. I have a few other discounts, one for veterans, for example. It would be nice to be able to enter a coupon code instead of pulling up a discount, but either one works.

                  • 21 votes
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                      2 comments  ·  General  ·  Admin →

                      You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

                      Seby Bell commented  · 

                      Is Zapier a paid service? I really love the idea of integrating Gravity Forms into RepairShopr though. I would like to see the entire worksheet and SLA modules replaced with Gravity form integration. This would solve a LOT of little annoyances with the current worksheet module, such as... not having conditional logic, not having the ability to collapse, or minimize worksheets individually, not being able to reorder worksheets, buggy worksheet section updates and not being able to have multiple SLA's. At least, I think it would. I can't afford yet another paid service though, if Zapier costs money to use.

                    • 28 votes
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                        5 comments  ·  General  ·  Admin →
                        Seby Bell commented  · 

                        Variable products would be extremely helpful. It's crazy to have to create a totally separate item for each color of each product. If RepairShopr is used by other types of retail services, they REALLY need the option to add colors/sizes, etc. In addition, this is already supported by WooCommerce, so hey... easy port over, right? Maybe?

                        Seby Bell supported this idea  · 
                      • 12 votes
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                          4 comments  ·  General  ·  Admin →
                          Seby Bell commented  · 

                          Just figure this out - You can enter/scan multiple UPC codes for each product, just separate them with a comma. The system will find the product if you scan either one. ;)

                        • 29 votes
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                            6 comments  ·  General  ·  Admin →
                            Seby Bell supported this idea  · 
                            Seby Bell commented  · 

                            I was just about to 'suggest' that we have the ability to Convert an Asset to Inventory (automatically removing it from the Customer) and it seems like this would be a natural addition to the suggestion above. We really SHOULD be able to go both directions, move an item from Inventory to Asset, and move an Asset to Inventory. That would save a lot of extra work when we sell a refurb to a Customer, or when a Customer donates (or sells) an Asset to us. This would be super helpful.

                          • 18 votes
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                              5 comments  ·  General  ·  Admin →
                              Seby Bell commented  · 

                              I confirmed with tech that Bluetooth scanners do work with RS. You can find them for about $50. I just ordered one.

                              Seby Bell commented  · 

                              What about a Bluetooth UPC scanner? Will RS currently work with that?

                            • 5 votes
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                                3 comments  ·  General  ·  Admin →
                                Seby Bell commented  · 

                                I've noticed, if you catch it in time, you can delete the worksheets and add them to the ticket in the order you want (top to bottom). It would still be great to be able to reorder them though, perhaps assign a sort order value.

                                Seby Bell supported this idea  · 
                              • 4 votes
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                                  1 comment  ·  General  ·  Admin →
                                  Seby Bell supported this idea  · 
                                  Seby Bell shared this idea  · 
                                • 3 votes
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                                    0 comments  ·  General  ·  Admin →
                                    Seby Bell supported this idea  · 
                                  • 8 votes
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                                      0 comments  ·  General  ·  Admin →
                                      Seby Bell supported this idea  · 
                                    • 2 votes
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                                        2 comments  ·  General  ·  Admin →
                                        Seby Bell commented  · 

                                        Definitely seconding this one. The ability to have variable fields would be very useful in decluttering the worksheets.

                                        Seby Bell supported this idea  · 
                                      • 43 votes
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                                          under review  ·  17 comments  ·  General  ·  Admin →
                                          Seby Bell commented  · 

                                          I was just getting ready to make a suggestion that the 'markup' percentage field on the 'add inventory' screen would allow us to enter our desired markup percentage and automatically fill the Retail Price field

                                        • 60 votes
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                                            8 comments  ·  General  ·  Admin →
                                            Seby Bell supported this idea  · 

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