General

  1. Have a way to reflect a 'cash back' when customer uses debit for a purchase and chooses to get cash back.

    We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
    E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
    Totals for the day will all add up properly, but cash will be off.
    Any suggestions (other than doing a manual withdrawal adjustment every time)?

    1 vote
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  2. also allow images to be attached to estimates via email (ESTIMATE:#)

    Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

    It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

    Thanks!

    3 votes
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  3. Ability for customers to reset their passwords for Client Portal

    Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
    this can be implemented with Quick Pass Integration
    https://www.tailrecursive.co/quickpass

    4 votes
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  4. Merge Estimates and/or Link Estimate To Ticket

    My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

    8 votes
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  5. Shopify already!

    This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

    Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

    Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

    It's time!

    19 votes
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  6. Make the boxes for entering serials longer.

    When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

    1 vote
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  7. Make data from worksheets searchable

    One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

    However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

    Thanks.

    1 vote
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  8. Please include the ticket contact in the tickets INDEX api.

    Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

    Please show the assigned ticket contact in the INDEX api (/tickets).

    I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

    3 votes
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  9. grey pre-written example text in subject field

    When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.

    Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start…

    1 vote
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  10. 1 vote
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  11. Drop the price to integrate with MSP

    Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.

    1 vote
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  12. Don't allow an uninvoiced ticket to be resolved without a reason.

    If you resolve a ticket they go away, if someone resolves a ticket that should have been invoiced we lose that money. if RS forced you to supply a reason and that was added as a private comment to the email (or even added to the communication log as (ticket #4456 marked resolved with no invoice. Reason: "this reason")

    4 votes
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  13. Add some additional tags to edit templates

    Looking for some additional tags to use in editing templates:
    1) ticket priority field tag
    2) ticket private comment tag

    1 vote
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  14. RepairShopr-Zapier-Google Docs integration

    Please consider the integration changes below:

    1. Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
    2. Also adding individual worksheet items as variables.
    3. Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.

    0 votes
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  15. Invoice visiblity to staff

    We would need to be able to set Invoice visiblity in the Security Group to "view mine" similar to Tickets.

    The reason is that when we use technicians outside of our own staff (when they are on vacation or we need rush jobs), we don't want then to see all our tickets/invoices/customers etc. I managed to configure the tickets to work fine with the Security Group editor by creating a new group for extra staff. They can see only tickets assigned to them, but I have to let them see all our Invoices so they can take the customers signature…

    3 votes
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  16. Ticket automation to change status of ticket when appointment has passed.

    I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.

    for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.

    1 vote
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  17. Display service location on invoices

    We have customers that have multiple service locations. We have entered these as additional locations in RepairShopr. On the invoice, the customer would like to see which site the service was performed at in the case of onsite appointments. If there was a field called "service location" we could include on the invoice that would make this fairly easy. We would also want to have the ability to use a specific invoice template for each customer, so that we did not have to display "service location" info for customers that did not have multiple locations.

    6 votes
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  18. Adding asset to ticket by scaning barcode

    Would be great to be able just go into the ticket and there add asset by just scaning barcode on asset field. Now you have to choose from the existing assets, but in my case when customer has 5 same assets it is not possible to choose the right one, or you have to look on some extra numbers etc. We are using barcod scanners a lot :)

    3 votes
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  19. Add bulk action bullets to Parts

    I think it would be much faster to click bullets or check boxes for marking parts received today. In addition I think the action mark parts ordered today would be a nice feature as well.

    1 vote
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  20. Name of Telephone Number

    Would be really handy if we could input in the Extension letter, so i.e MR or MRS that way we know who's number is who's

    1 vote
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