General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Merge invoices

    there should be a way to merge multiple invoices into one.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Give the ability to mark a ticket as spam.

        Give the ability to mark a ticket as spam.

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • TOPAZ T-L755-HSB

          Do windows 10 drivers for TOPAZ T-L755-HSB exist? Have you tried? Does it work with Windows 10 x64 and Repairshopr?

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • It would be great if we could give descriptive names in version history in templates.

            We use different disclaimers on various templates. The version history is helpful in being able to revert back to another type of disclaimer, but the version only displays the user who made the last change and the date of the change. If we could give the versions different names it would save us lots of time trying to find the right version for the situation.

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Make Customer Name more Prominent in Beta UI

              There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

              In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

              Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

              43 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Adding attachments to refurbs

                It would be neat to be able to add screen shots and work reports in the refurbs section.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Priority should be included in Ticket Created notifications

                  In our use case we need this with Slack or Webhook integration. Currently only the Name, Ticket#, Subject, Type, and Description are included.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • UPDATE TICKET STATUS

                    When you add all the charged from the ticket, the ticket status should then become 'Invoiced'

                    And the Invoice Number should then appear on the ticket!!

                    0 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ticket notes in the New UI

                      Hey guys, my one big gripe with using the new ui so far is mainly the date being missing from ticket notes now, which means that I have to switch back to the old ui just to see what date a comment was made, most of the time it's not a problem but if today is friday and i made a comment 7 days ago on a ticket, the system will still say FRI without any date.

                      This caused a fair bit of confusion for us, so it would be AMAZING if you guys could add back the date.

                      Other…

                      2 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Special Orders

                        For one time Special Order Parts there needs to be a way to either attach them on a PO or at least have a Vendor tab and the ability to sort them or better yet export them to excel. I have to order sometimes 10 to 15 parts for one ticket and that takes a lot of time to change the status of each one. At least a way to click them off and change them all at once would help tremendously..

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add Assigned Contacts from Customer Database

                          Assigned Contacts is a great feature, but to make it a bit more powerful, could you make it so assigned contacts actually creates a new customer. So an assigned contact is more of a linked profile.
                          This way we could have Bob as part of company ABC, Bob is ABC's assigned contact so we contact Bob for all ABC's repairs, But then Bob needs his personal device repaired. So Bob's partner Alice bring in his phone. We make Alice, Bob's Assigned contact, as we can't contact Bob at work. Then next time We may need to contact Bob if Alice's…

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Custom Colors for Custom Ticket Statuses on Dashboard View

                            Please allow us to create custom colors for the custom ticket statuses the same way we are allow to change the color for default ticket statues.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Clients can set appointments on open tickets

                              When a client sets a pickup appointment for their device it creates a new ticket in the system. It would be nice if they could put in their name and ticket number and then set an appt based on that. Not having to re-enter their contact information and starting a new ticket. Which then needs to be deleted/merged and half the time creates a duplicate customer.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • be able to convert a estimate to a PO as well as ticket or invoice.

                                It would be great to be able to convert an estimate to a PO as well as ticket or invoice.

                                Once we have an estimate accepted we have to order in the parts, being able to convert the quote straight to a PO as well as creating the ticket would be a great time saver. This function is available in Xero.

                                Thanks, PS great work on the PO sync with Xero is great :)

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • allows "canned responses" from estimate/invoice

                                  you can send canned email responses from the ticket, but not when you create an invoice or estimate, it would be fantastic to open this option up to the estimate and invoice email screen

                                  4 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Pinned comments

                                    Hey guys I was wondering if pinned comments would ever be on the horison as it would make the workflow a lot easier than making custom fields for everything.

                                    If for example we want to note that someone else has been working on a machine before it got to us and we note it in the private comments, it will get totally lost.

                                    I know you guys have a huge amount of stuff on your plate but this small feature would make life so much easier for us.

                                    Thanks!

                                    Luke Madden

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I solved a major issue regarding Star TSP100 Printer printing receipt text way too small and faded.

                                      This took me about 5 hours to figure out, because Repairshopr doesn't really have any support for printers.

                                      For whatever reason, the receipts that were coming out of my printer, were printing faded, small, and only filling up about 50% of the receipt width. I tried everything from reinstalling the printer, reinstalling through Google Cloud Print, Trying different drivers, messing with CUPS settings, calling support, pulling out my hair, throwing the printer across the room, and setting it on fire. None of these things helped.

                                      I thought it had something to do with my disclaimers, and sure enough it did.…

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Form Signature Needs to Fill Container

                                        The form signature field is a bit small on forms when working on a mobile device. The container is large in comparison, especially when on a larger tablet.
                                        It would be nice if the signature box filled this container so no matter what size screen you are on, it will fill the available space.
                                        Currently we override zooming on pages and manually zoom the signature field to make it larger for customers to sign. If it simply filed the container it is in, this would not be necessary.

                                        0 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ticket view.

                                          The customer info is out of sight would rather have that in view over the custom fields.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base