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  1. Have RS app timeout to top menu after a set time period of time

    Have the RS app timeout to the top most menu level after a specified time. This is to protect other customers information so it is not sitting there when a different customer walks up to the iPad after they/we have been using it for check-ins/check-outs.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Make RepairShopr automatically sign out of a profile after a few minutes

      I would like RepairShopr to automatically sign out of a profile after a few minutes of inactivity has been reached.

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Refurb reports

        We should be able to run reports on Refurbs, refurb status etc...

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • restore admin access to Client Portals

          From our repairer logins we could click customer online profile to view customer's portals, our logins no longer have access to view their portal "Sorry, invalid credentials". Please restore this feature with our logins.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Add support for looking up UPC codes on iOS app

            I would like to be able to add something to an invoice in the iOS app by serial number, UPC code, or item number. It’d make it much easier.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Add manual price adjustments and manual items in the iOS app

              It’s really annoying not being able to adjust prices on the iOS app or add manual items.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Make inventory item cost a percentage of retail sale price

                We sell prepaid phone topup vouchers. Often, they are a fixed price and that's no problem. We also have ones where the customer tells us the dollar amount they want added and that number can be anything.
                Would like the ability for that particular line item, to have the cost reflect a percentage of what that sells for.
                Presently, if the top up is $50, it shows in sales reports as a profit of $50 (because cost is reflected as zero), where, in fact the profit is like $1.20.
                If this idea is already possible, please direct me to where…

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow customer to edit their own details

                  It would be handy to allow customer to view/edit their own customer details from the portal so they can correct or update details if and when they change. May allow them to make changes that RepairShopr admins are then alerted to and approve/decline?

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • do not sort by location for account tickets.

                    Currently, when I pull up a customer account, it shows all the tickets for the account. If there are more tickets than can be displayed, it prompts to "show additional." When you click that, it should show all the tickets for the account. Currently, it only shows the tickets for the location you are signed into, and not every single ticket for the account.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Report Found Records

                      Simple: Whenever I perform a search, have RepairShopr tell me how many records have been returned. Example: When I search my inventory for "SCREEN" I want to know how many results are reported.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Really need a multi-currency option.

                        This is a much needed feature as I including others I am sure have clients all over the world, some pay in Euros, some American dollars, some in New Zealand dollar etc etc. It would be really a great option to have as I can't bill my customers for example in Serbian dinars if they're in any of the other countries mentioned above. Surely there's a bigger demand for this feature that currently presented.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • RMM Integration - Comodo One

                          Comodo One RMM is up and coming and we are rolling it out to our clients. No as expensive as others - RMM is free BUT add any module i.e. AV and then its not.

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Displaying Prices on Device Widget

                            I currently have made my own device repair page on my website which a customer can search for their device and book a appointment which displays the price. I actually prefer the layout and steps of the device widget in repairshopr to my current. Is there a way to integrate prices in the step?

                            Customer selects "iPhone 6... Colour... Broken Screen... And then tells them the price (even if its an estimate), if they are happy with the price they then continue to a appointment booking screen; which then comes on the calendar?

                            Sorry if this is already a feature,…

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add a Project Module

                              Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!

                              Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
                              when we do a Business equipment overhaul we have to create multiple tickets to track different…

                              7 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Reminder triggered by new ticket or invoice

                                When creating a new reminder, it would be very handy if you could make it trigger when you are about to create a new ticket/invoice to that specific customer.

                                Example: I want to be reminded that next time I make a ticket to a customer that the technician takes certain service parts with him to the customer or something like that which I would most definetly forget to do...

                                In the reminder creation windows you could just tick a box and choose will it be triggered by date and time like now or by other event like ticket creation.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a warning when renaming custom customer fields that warns the user that by renaming the field, existing data is hidden/deleted.

                                  The only way to restore the data is to restore the exact original name of the field with spacing/capitalization which if you do not know beforehand can be anxiety inducing. I only found that information out after finding previous suggestions, and it is listed at the very bottom in bold on the custom ticket field article. I got lucky that support was able to find the original field name for me which allowed me to recover but you should not rely on luck and there are a lot of ways that could have been a big big problem. Better to…

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Shared hours on invoice

                                    Give the ability to attach, two or more techs, to the billable hours in invoice.
                                    So in reports it shows that the two or more techs have the same billable hours for that one invoice. Avoids having to have each tech add $0 hours to the invoice to get credit for the work.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Searching by Physical Location

                                      allow searching by physical location and serial number. Not just name or description.

                                      2 votes
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                                      • Lead Update

                                        I love the new UI, even though I held onto the old one until it was drowned. I am suggesting that we put the delete option as one of the main buttons instead of having to click the ... Then delete. The new update added one extra click. Not too major but still helps with combing through them a little faster.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Refurbs/Outside Vendors

                                          in our business we need to send some parts out for repair by outside vendors. These are parts in our inventory and we would like to be able to remove it from inventory, ship to the vendor and then receive it back in when the repairs are complete. We would also want to attached any part certifications to the part. I want to be able to pick the vendor it is being shipped to and it should be trackable.

                                          Currently Repairshopr doesn't have this function. I would like to see this area upgraded. I would also like to see the…

                                          1 vote
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