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  1. Toggle for "taxable" on Ticket charges

    We need the taxable checkbox on the "Add/View Charges" menu to be checked off by default or even gone all together. The only thing in our state that is non tax is diagnostic fees and I've added an inventory item to handle it. I've lost a few hundred dollars this year because of this.

    5 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Customize visible fields for relevant asset in Tickets

        Currently The fields shown under relevant assets in a ticket are fixed, It would be helpful to have the ability to customize what fields show up similar to how we can under the assets tab.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Utilise Chrome Notifications for Caller ID popup (and other notifications)

          In app notifications are great, but we dont sit here all day with repairshopr open on a screen!

          Would it be possible to have chrome push notifications added, so any notifications (e.g caller id alerts) where pushed to the desktop.

          or even a 3rd part app like the printr application to manage inbound calls on a per user basis.

          so if "Colleague A" answers the phone he can click the popup to open a ticket or existing ticket, or the customer

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Saved Customer Search NOT operations

            There does not appear to be an easy way to create a customer list (with the intention of creating a Marketr mailing list) that is "All customers EXCEPT ______".

            We have a simple customer variable that indicates an RMM customer, and I would like to email all customers who are not enrolled.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Merge Estimates and/or Link Estimate To Ticket

              My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Update Ticket with Comment When Invoice on Ticket Paid

                Hello,

                Can we please update tickets when an Invoice is paid, much like we do when Estimates are Accepted? Verbiage I would prefer is something like:

                "<User Name or say Customer> paid Invoice #<Invoice Number> on <Date> for $<Dollar Amount with proper rounding for $0.00 format> using <Payment Method> with Reference #<Reference# from CC system like Stripe or Check Number input>.

                Would be great if this comment came in with a new Subject type such as Payment or system update and we were allowed to run automations on this. Currently no automations can trigger off the payment being accepted, and…

                7 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Make tickets resolved report sortable by type

                  it would be useful to have the "Tickets Resolved" report sortable by ticket type. (Say, in-store, on-site, remote support).

                  Right now I have to export all tickets, sort by ticket type, then ticket status.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Print a list of tickets with a certain ticket type

                    I would find it extremely useful to be able to print the list of tickets with a certain ticket type, for example, I would go into 'Tickets' where I have a saved search which will only show me tickets marked as 'New'. I would LOVE to be able to just click 'print' and have that list as a hard copy. Thanks, Tommy

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to add images to a bundled item

                      I'd like to see the option to add an image to a bundle item.

                      For my business, bundles are the item being sold, we generally don't sell the component parts separately, so to be able to quickly visualise the bundled items would be great.

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Filter Tickets Numerically when assigning Estimates/Invoices to Existing Tickets

                        When you want to assign a estimate or invoice to an existing ticket, you click on Edit and then click on the drop-down list to choose an existing ticket. Some of my customers have hundereds of tickets and currently the existing tickets are not in any logical order and it is near impossible to find the correct ticket. If this could be a searchable field or at the very least placed in numerical order it would make this process way faster. Many times we duplicate similar estimates when presenting the customer multiple options but need to assign the duplicated tickets…

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Send invoice to "additional CC address"

                          Have the option to only send to the email addresses in the "Additional Invoice CC Email Addresses" field and not the main account holder as well.

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Select customer “Ship to” on Estimates and Invoices

                            It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

                            12 votes
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                              planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Quick sign out... Add Assets in app.

                              I would be great if you could add the lock / sign off button to the main bar for quicker access. Plus I know the POS self locks after the inputted time but it would also be good if the who program locks after a certain amount of time when left un-attended.

                              The app is coming a long way, however it would be great if we could add assets within the mobile app so these can be done easily for techs on site.

                              Keep up the good work :)

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Scrolling to part look up when adding charges to a ticket.

                                When looking up a part number to put onto a ticket or anywhere you can search for parts. It would be really helpful if instead of only showing the amount of parts that your screen can display based on the resolution.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Pending Order Alert

                                    When trying to add inventory items with zero quantity in stock to an invoice or to ticket charges, an alert to notify us that the item will become a pending order would be handy. Staff select the wrong product at times and this wreaks havoc with keeping inventory. Maybe the option to toggle the alert on/off in inventory settings?

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Complete "Stock Takes" via Mobile App

                                      The mobile app has a barcode scanning feature. It just makes sense for the stock takes to be accessible via the app for the technician it has been assigned to. Then they can go through the stock room and scan and count the items without needing to be constantly going back to their computer.

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow custom parsing in email address to allow us to merge tickets

                                        If we could set custom parsing for tickets we would be able to stop ticket storms for a device with multiple alerts. Setting a pars for the computer name would mean just one ticket for that device, I would assume the logic is something like. first email opens new ticket, subsequent ones add a comment. the ability to set a number so that when the auto comments reach say 5 we can lift the priority of the ticket. This would help to clean the tickets up and allow us to set more monitors in our RMM to catch more errors…

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Worksheet Text Boxes

                                          When adding information to one of the text box fields in the ticket worksheets after adding information when you go back to edit it or add to a field the text box remains small, and the cursor will be where you clicked the box. It would be much better if the text box expanded and the cursor moved to the end of the box. This way you don't have to scroll all the way to the end and it is much easier to read.

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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