General
3766 results found
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Ticket Pings... (Invoice, Estimate, etc)
The idea is this... it's a PING button within the ticket view. (or estimate, invoice, etc)
The main purpose is to bring attention to a given ticket.
Example:
Admin / Manager notices a ticket is stale, they can make a comment in the ticket, email the tech with the URL, or some other method... but a "PING" this ticket... will send a direct notification to whatever notification is set for attached tech / rep. (or, click PING drop down: SMS, Email, Direct Message, ... etc)Staling ticket; admin presses 'PING' --> alert sends to tech that ticket needs more immediate…
1 vote -
SMS on s.ms / Vitelity
Support SMS on Vitelity who uses s.ms via XMPP.
Vitelity has unlimited SMS on my plan so changing to Flowroute would be cost prohibitive.
3 votes -
Ticket Automations
Would it be possible to add to it a function that when we create a appointment for on site work we can change the status to schedued instead of new
0 votes -
product suggestions - bundle (sort off)
I am migrating over to RepairShopr - aside from repairs we sell, Phones and phone service.
So when we add say a iphone LCD after a repair the invoice would suggest need a screen protector as a up sell product.
in the case of the Sim cards i sell I have 2 ways usually customers ask for them.
New sim card i add it with a serial then if it could suggest
1 - Replacement (then thats it charge and done)
2 - New Plan (then what plan, activation etc)
Same serial number could be used for either extra products.
…
1 vote -
It would be helpful to be able to export customers by location
It would be helpful to be able to export the customer database to CSV by location. We have two physical locations for residential and then we run a commercial division from our HQ location. We have it set up as three separate locations, it would be nice to be able to export ONLY the commercial customers for policy update mailings, and other such things.
3 votes -
Revamped Appointment Bookings.
The ability to set times per day is needed, instead of just for the entire week. Small single tech businesses like me have no use for the booking feature — I run different hours for different days.
9 votes -
Bulk edits on marketr emails
Allow the ability to delete multiple marketrs for faster processing.
Speed improvements on the marketr page - every time we need to send a marketr the web page takes a whole minute to load and usually causes IP throttling issues1 vote -
Bulk select invoices from diff customers and marked as paid
fro. The list of invoices screen I would like to be able to tick a number of invoices (from different customers) and mark them as a quick payment or all as paid by DIrect Debit.
This would be useful at the start of the month when all my recurring invoices list and I have to click and mark each one as paid. Thank you
3 votes -
Add Private Comment Log
It would be helpful to be able to download a list of private comments similar to the way you can do that with outgoing messages. Having a separate report for private comments that could be exported to CSV with time stamp, employee who made the comment, update type, as well as the content of the message, would be very helpful.
19 votes -
Template Tags only load when data is provided.
Can you make it so when a customer provides a phone number, cell, or email that they automatically load in the invoice or ticket with the heading that says it's a phone, cell, or email?
Currently it only shows what is in the HTML template for the invoice or ticket. I have to have it say Phone: {{customerphonenumber}} Cell: {{customercellphone}} Email: {{customer_email}} in order for it to show those items. So they will still show up even if there is no phone or email. Can you make it show those titles only if there is data…
1 vote -
Asset data base
The intake process would be a lot faster if there was data base related to the asset data entry that once you have put in the IMEI or serial number it populates other fields like make, model, color, and other specs of the asset. This would reduce the wait time for a customer waiting in line, would reduce the amount of personnel working at the front desk and would make everything less manual, more automated with less room for error.
3 votes -
repeat ticket recurring tickets
We have customers come back with same order being able to create a ticket from one in the past would be time saver
1 vote -
Using POS to create Ticket. In manufacturing this would allow the order entry person in the beginning of the production process an easy
this allows the order entry person (usually low-level personnel) a easy graphical way of entering the order and this allows then the manufacturing process to have less mistakes
1 vote -
"Related Ticket" - In Estimate / Invoice view - Should have same color theme as normal ticket area (Private / Public)
color-coded themes should persist through RS. Less of an immediate issue; but at first glace at the ticket notes at the bottom of a Estimate / Invoice, seem that they are all public notes. (Because they are white not yellowish)
Though this area is only intended to act as a quick glimpse to ticket activity related to said invoice / estimate. It's comes off visually confusing.
My 2 cents. Especially now that we have needed to be very cautious about what ticket views are public to the customer's view (via portal)
1 vote -
Make the inventory correctly import items with quotes in the description.
Currently when you import inventory with speech marks, double quotes, call them what you will. - these " " " " "
They are not interpreted correctly in the Description field. they do seem to work in the name field though.1 vote -
Custom Invoice Numbering for Multi Store
We are trying to implement this in multiple sites. We have been setting up the QB sync and are worried that at some point there will be a major sync issue when two stores come upon the same invoice number. It would be very nice to have the ability to customize the invoice number to something like XX-### that way we're assured all sites will never hit the same number.
20 votes -
Add asset directly from Ticket (ex. in "New" menu)
Add asset directly from Ticket (ex. in "New" menu)
Now it can only be done from the "change ticket" section..4 votes -
Allow an option to switch comment order
I find that the ticket comments are listed in reverse order. I'd like to be able to change them from earliest to newest rather than the current default of newest to earliest.
It is more logical to have a ticket flow from top to bottom rather than have the newest notes on top for the way I run my business.
5 votes -
Customer notes update to Quickbooks
Under the customer's profile, you can add notes to the account but it will not update Quickbooks with any new notes that are added. Seems that Quickbooks sends notes to RS, but not the other way.
5 votes -
Phone Camera-Works as Barcode Scanner
I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.
18 votes
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