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3765 results found

  1. Sort Tickets by Resolved

    I want to search tickets by the date they were resolved.

    1 vote
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  2. Require zip code for customer created

    Would be helpful for growth to measure zip codes and require zip codes for customers and better track metrics. Customer have no issues giving zip codes.

    3 votes
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  3. PROPER Payments Report with FILTERS for Location, Date Range, and Payment Type

    Are we the only ones who believe /payments/ is NOT a report? We need a fully functional report much like the Gateway Reconciliation report, but which shows ALL payment types, including Cash, Checks, Credit Cards, and other custom payment types.

    Ideally it would have filters for individual (or multiple) locations, date periods (including custom ranges), and individual (or all) payment types.

    Currently, the "Payments report" in /reports/ just links you to /payments/, which is almost completely useless from an auditing and reconciling standpoint.

    Halp plz!

    0 votes
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    2 comments  ·  Admin →
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  4. Technician Boot Stock allocation feature

    Would it be possible for you to have stock be allocated to a technician for boot stock / consignment stock purposes. This way we'll always know what stock a technician carries with him and when he needs new stock, as they are booked out to jobs.

    7 votes
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  5. Prevent CHANGES to Approved Estimates

    If an estimate is is APPROVED, it should be locked from changes.

    We reuse (clone) estimates from projects ALL the time. Unfortunately what happens occasionally, is that an estimate will start to get edited before it's been cloned.

    It would be ideal if an estimate would LOCK from edits, once it's been approved (and/or denied for that matter...)

    You can't 'add' to a approved estimate, but you can easily edit and/or DELETE line items on that estimate.

    So; to have it LOCKED if it's been approved (or denied) would be logical. That way, it forces the creator to CLONE the…

    1 vote
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  6. Use short code instead of phone number for SMS

    Instead of using a phone number, use a short code, here's why... a customer thinks when they get a SMS from that number, they can call that number (thinking its your office number). A short code will prevent this. Thanks for considering.

    3 votes
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  7. Make Inventory "Sort Order" persistent instead of "Name"

    Seems Logical that the first column sorted when going into the Inventory screen would be the "Sort Order" you manually define. But if you sort, then go to another screen and come back, it's sorted again by "name".

    3 votes
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  8. Set default Portal login as customers email address.

    Easier for customer to remember than the numbers that currently are being used maybe an option to change if the customer would prefer something other than their email address.

    4 votes
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  9. Be able to tie in assets after ticket creation.

    After ticket information is entered for a customer, there is no way to tie in an asset into it.

    0 votes
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  10. Toggle Company/Customer name on ticket dashboard

    When you add a customer there is an option to include the company name however this shows up instead of the customer name on the ticket dashboard. It would be nice to have this as an option to show either.

    4 votes
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  11. UPGRADE Recurring Tickets to Allow Creation WITHOUT an Existing Ticket

    Ticket Schedules are next to useless right now. We REALLY want to use the feature, but there are a ton of missing parts needed to make them something we can use, including:

    1. A security group to allow users access to the module!?
    2. The ability to create a new ticket schedule without an existing template.
    3. After creating a schedule from a Ticket, return us to the Ticket Schedule page to finish setup!
    4. Allow us to change/edit the initial comment for the Schedule.
    5. Option to set who "created" the Schedule, vs who will be the "assigned" tech.
    6. Let us mark Ticket as…
    0 votes
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  12. Setup separate payment methods for Customer Purchases/Payouts

    For example while we can checkout a device repair under "InsuranceCompany" this options serves no purpose when it comes to paying out to a customer. Allow simple check boxes for things to be shown in POS and/or payouts separately.

    1 vote
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  13. Appointment Type Options

    Add the following options under "Appointment Type" In Calendar

    1) Vacation
    2) Remote Service

    3 votes
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  14. Manually Group Ticket Modules

    I would like to move around or organize tickets modules in order that I see fit, not only by priority or status.

    1 vote
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  15. Integration with SMS Broadcast (UK)

    For UK customer allow SMS Broadcast https://www.smsbroadcast.co.uk/developers 200 SMS is not enough for our busy system and being forced to use a USA based SMS is not good. So please add support for a UK based SMS provider.

    1 vote
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  16. Sort by ticket creator

    I would like to be able to search and sort tickets by the creator. In our business, creators need to be able to track their tickets and it could be attached to different techs.

    4 votes
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  17. Integrate the ability to search invoices and tickets by created user

    When reviewing invoices and tickets weekly for bonuses we have to manually go through each invoice and check creator of the invoice to sort our weekly reviews.

    3 votes
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  18. Add widget to https://ktechaus.repairshopr.com/settings

    Add a widget for username and password login to put on website- provide the code on https://ktechaus.repairshopr.com/settings/website

    1 vote
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  19. Customer response formatting

    Currently, if multiple people are CC'd on a ticket, the only way to identify who sent an email response to the ticket is to hover over the mail icon and subtract all the recipients of the that response till you figure out who isn't on that list but was sent an email from the ticket previously (hopefully you can follow that). The "Updated by" field in the ticket comments just says "customer-reply".

    I propose making that field provide more information when a customer responds to a ticket.

    Additionally, it would be awesome if there was a way to view the…

    3 votes
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  20. Make it possible to add Appoinment + Tickets together from the calendar screen

    It would be great if it was possible to have below the schedule appointment section an additional button to make a ticket attached to appointment

    1 vote
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