I suggest you ...

Be able to tie in assets after ticket creation.

After ticket information is entered for a customer, there is no way to tie in an asset into it.

0 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Greg shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Martin commented  ·   ·  Flag as inappropriate

        Hi Greg:
        1) go to the ticket you created without the asset
        2) click the 'change' button at the top of the 'Ticket Info' box (top left hand corner)
        3) click the 'Assets' button at the bottom of the left hand column
        4) click the green button (create asset - new window)
        all done - new asset added after ticket creation
        hope this helps

      Feedback and Knowledge Base