General
3766 results found
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Increase "update item" button contrast when editing parts
I am unfamiliar with the process of editing parts in repairshopr. It took me 15 minutes to find the nearly invisible "update part" button in the lower left when viewing an individual part's page. Conversely, the "New RMA" button is prominently located in the upper right, and colored orange. The "update part" button should be at least as visible as the RMA button, considering that part edits are much less likely to be RMA related as opposed to a simple update to the part's information.
1 vote -
have kabuto screen shots show up as attachments in the leads/tickets
Right now only the link for the kabuto request comes down into Repairshopr as a lead. You then have to click on the link and go to the request. It would be nice to have any screenshots flow right into the lead from Kabuto
1 vote -
Add Ticket Dashboard to the Security Group
Could you add the Ticket Dashboard to the Security Group. I am looking at creating a user that I can use to log in as on a TV or Tablet that will only show the Ticket Dashboard.
0 votes -
add a report for "Customers by Spend"
In all of the reports one that might not be entirely necessary but could be nice, would be, "Customer(s) by Spend"
meaning, compile a list showing all of our customers and in short dollar figures the associated revenue, expense and maybe even ticket/invoice count or when their account was created.
it might not be the most important report, but, it could help MSP's or even residential break-fix guys assess who their best clients are by margin or by how high or low maintenance they are. Could help visualize in a way some of the clients who just might need to…
3 votes -
WebHook Ticket Automation
I use Flock instead of Slack. It would be nice to have an option to use a webhook in ticket automations. You already have Slack as option, the generic webhook should be simple enough to implement.
1 vote -
credit card last four on receipts
We've integrated vantiv. When credit card receipts are sent out, they don't contain any identifying info on what the card used was, just 'credit card'. I have a few clients that need at least the last four of the card to be on the receipt so auditors can match transactions up with credit card statements.
Payment Receipts should display the card type, expiration, and last four, as pretty much every retailer everywhere does this.
1 vote -
not allow double payments on the same invoice?
Somehow we have techs/cashiers registering a cash payment as well as a credit card payment and it gets applied to the same invoice number for a customer. This is creating a credit balance for the customer, but I'm sure we only collected either the cash or the credit card, it was just not corrected (or not allowed to happen in the first place) by the cashier. It is creating a large "Payments that have not fully Applied" list. This creates extra work after the fact.
1 vote -
Bundle/Bulk/Block repair tracking via "point buckets"
I would like to be able to sell blocks of repairs which would be purchased by client upfront. Then the client retains a credit for the denomination of units in the block purchase. This units would be deducted at time of use until insufficient credits remain.
some of the uses:
1) pre-selling billable hours
2) pre-selling bulk repairs (especially useful for lower cost repairs that individually are unattractive to sell/offer)What this would require:
1) point credit system tracking (basic ability to add and subtract points)
2) point binning - ability to create point bins for different purposes categories
3)…4 votes -
Labor Log in beta UI
Can the labor log be repositioned or turned on or off based on users? I HATE it but one person on the team uses it so we all have to have it sitting obnoxiously on top of every ticket.
1 vote -
Change History needs to be more robust
It would be great if there was more information on the change history. As a manager, I need to see step by step what has been removed off of a ticket. This was an employee that removed a laptop from an invoice, and I have no clue what was removed. https://imgur.com/a/DpeKR
It would be good to include any notes, comments, price changes, new items added, new items removed, etc.
1 vote -
Report with all tickets due today downloaded to CSV
We would like to download a list with all tickets due today
3 votes -
Beta mode don't change icon for attachment Private/Public
Beta mode don't change icon for attachment Private/Public - Lock/unlock is always Locked
1 vote -
Enable us to add attachments from the additional Information>Attachment section
I think it would be faster if there was an area in the Additional information>attachment section instead of having to remember that to attach a document you need to go under the small action button.
4 votes -
Allow Attachments on Inventory Items
Hey guys, I have many items that require datasheets or other files with them. I need to include these on every estimate I send a customer (B2B) with those items attached.
I'd like 2 things
- Ability to store these files (usually PDFs) on the inventory item itself. This would let me easily store and the documentation.
- Ability, predicated on the above, to easily add this documentation when I'm sending an Estimate with this item on it. For instance, being able to go up to Email Estimate and having the files available with check boxes to include if I'd like.
This…
5 votes -
Ticket Technician - do not automatically assign and require assignment
Hi, will you please consider the follow options under Ticket Preferences:
Do not automatically assign technician to user who created ticket (usually our front desk staff)
Require a technician to be assigned (we like this feature and if 1 is checked, we will need 2 to ensure it still happens)
Thank you for considering.
3 votes -
notes section on RS app
The new RS app is super cool, but it doesn't give you access to the 'notes' section for individual customers. This is where we keep important information that would be nice to have quick access to.
1 vote -
Streamline adding Canned responses
Currently you can click on Canned response and insert a response that is already set up into a ticket. In order to add a new Canned response you have to click on the “modify” link. This takes you out of the ticket you were working on and directs you to the Canned responses in the Admin section.
What I’m suggesting is that the “modify” link should be a button next to the canned response button. The modify link should not take you to the admin section, it should just create a pop out that allows you to add a single…2 votes -
Visual Separation of Tickets in new UI
Would love to see a bit more visual separation between tickets in the ticket list on the new UI!
1 vote -
Add the payout information to customer purchase payment area
As title says - add how the customer was paid out w/the memo field to payout area of customer purchases. Sometimes if you have to undo it for any reason and need to re apply the payment you have to do a little back tracking in other areas to figure out what to put in the memo to reconcile... I can show ya if you wants. :D
Jordey
1 vote -
Enter the capability of hovering over the balance in the Invoice list to see what the actual balance is.
We have many clients that pay deposits or make payments to us in advance of the Invoice being paid in full. Suggestion is in the Invoice List allow the remaining balance to be seen in some way. Possibly if you hover with the mouse, or even add another column showing amount already paid or the remaining outstanding balance.
1 vote
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