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3764 results found

  1. Appointment Report

    Create an Appointment Report for viewing all past and future appointments: by technician, by type of appointment, by date, etc.

    1 vote
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  2. Don't have private comments show on invoice

    If a tech posts a private comment on a ticket (and maybe add minutes spent), that private comment becomes an item billable on an invoice (i.e., it shows up in the pending charges shopping cart), but the comment/description on the invoice will be "see tech notes." Private comments should not become pending charges.

    1 vote
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  3. Create a time entry approval workflow

    I like review all my tech's time before invoicing. In my inhouse-built ticket system from which we're migrating to RS, I am able to review on a client-by-client basis all time submitted by all techs. I can edit the time entry descriptions to correct typos or otherwise improve the presentation to the client; I can correct the billable rate; I can adjust the amount of time to be billed; I can make some entries non-billable, particularly if the work of multiple techs on a project needed to be merged into one entry.

    RS has no equivalent time entry review process.…

    2 votes
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  4. The ability to add an image (for example for a voucher) at the bottom of purchase receipts.

    Currently we have a voucher printing on all receipts and tickets via the printer software on the computer itself. This appears to be causing confusion when a voucher can be claimed.

    We would like to see receipt specific options so that the voucher would only be printed when the customer makes a purchase, not when they book in a phone.
    The voucher idea in itself is creating a small boost in sales and encouraging return custom.

    1 vote
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  5. Address auto fill in new workflows

    In the OG customer creation the address would auto-fill, but in the new Beta workflow, where the customer and ticket can be created at the same time (which is a great feature), the address does not auto-fill.

    1 vote
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  6. Automate the "Add an Asset" feature

    Please automate "add and asset" function. When you do an invoice you can enter the part number, grab the appropriate serial number from inventory, invoice it and it appears on the customers invoice. You now have all the data you need to automatically add to their asset. There is no reason not have this be an automated function.

    1 vote
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  7. Flags for invoices

    When doing invoices, can we please have a message window if it's zero. Also, can we please have a flag or queue where we can park invoices that need to be checked. It would be so much easier. We need a logical workflow for big invoices that need to be vetted before being sent.

    1 vote
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  8. Enter serial numbers without a PO

    Making out a fake purchase order, just to be able to track S/Ns is silly and I don't like it.

    1 vote
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  9. Add ability to send internal comment to staff via list with checkboxes

    It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.

    3 votes
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    3 comments  ·  Admin →
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  10. Finished Products associated to Inventory

    I'd like a "Product" option that had finished products made up of multiple inventory items. I have a repair shop but sometimes the customer wants to replace the whole unit rather than do a repair. I'd like to be able to quote a complete product to the customer rather than list every component for a quote. If I could associate all the parts into a product, then when I build one, it would remove the quantity of components associated to that build. These products would not remove items from inventory until the product is tagged as "Built". This same option…

    3 votes
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  11. Exported Ticket Time Tracking Duration

    Would be nice to have the "duration" column in the Ticket Time Tracking report included when exporting to CSV. Would make adding up total minutes far easier than manually calculating it.

    1 vote
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  12. Labeling multiple contact numbers, without creating contact people.

    Sometimes we have a client who gives us their mother's, partner's, uncle's or dentist's phone number to pickup their device. It would be nice to just add a name or reference next to the number.

    1 vote
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  13. Notification for register adjustments/ z reports.

    Notification for register adjustments/ z reports.

    3 votes
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  14. Full Walkthrough of new version to show full potiential of Repairshopr

    I don't think I am using Repaorshopr to its full potiential and with all the different videos I am getting really confused. Can you do a full walkthrough of the NEW version so I can see what it does or can do from start to finish and I can then see what else i can add.

    2 votes
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  15. Include the customers payment status on the ticket page

    Have a field on the ticket page that shows the status of the customer's account. Are they on retainer? pay as you go? in arears? So that we can determine whether they need to pay before we schedule their repairs

    1 vote
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  16. Invoices

    The paid invoice doesn't pop out as much as the older version.

    1 vote
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  17. Change the color of the Worksheet Tab -like the Leads notification color.

    When on a ticket it is not noticeably visible that there is a worksheet to modify. Not every ticket needs a worksheet, but when they are added it would be great to have them visually pop at least a little bit. With the grey number that is used it just blends into the background

    2 votes
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  18. iOS App ticket comments cramped

    When entering a ticket comment more than a few words on the iOS app, the comment becomes truncated and you cannot review the whole comment before submitting. My idea is to replace the TEXT FIELD with a TEXT AREA so you can review a comment for dictation mistakes, spelling, etc. before submitting.

    1 vote
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  19. Colored due dates on the ticket's page

    I love the color coded due dates on the active tickets window and think it would be great to see this system on the actual ticket's page as well (where the comments and the time tracker module is). So that when you see the due date on the ticket page, it gives you an indication of if the project is past due or not.

    3 votes
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  20. add tick box for SMS

    Could we please have a 'do not text' box as well as a do not email box on the ticket creation screen?
    Thanks

    1 vote
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