Subscription Management! Create/Manage Recurring Revenue (AV, DB, Leases, anything!)
Hi all,
What is one major thing RS is missing relating to recurring revenues?
SUBSCRIPTION management. A section in the portal and in their profile labeled subscriptions. Imagine yearly billing for AV... Automatically- It would contain...
Start/end dates
Cost per month
Description of subscription (antivirus, data backup, VoIP service, equipment leases, MSP program, web hosting etc...)
Contract terms (contract docs, renews automatically, early termination cost, term agreement length, etc)
Invoice terms (paid monthly by 5th day of each month, late fee of x)
Clients should be able to see their subscriptions easily. They should be able to request cancelation or renewal all from their portal. They should be able to do self service and click auto renewal (creates recurring charge or extends it) or cancel (stop recurring invoice/tickets).
For the IT/tech side... Tickets and invoices would automatically be created for these subscriptions when actions are needed. Such as AV renewal, client follow up, contract renegotiation, upgrade opportunities, etc... We should have report for subscriptions so we can properly manage them. Reports should contain a forecast stating the total potential revenues and profit if all subscriptions are ran full term.
RS is already so close to this... It has:
Stored credit card feature (for autobilling)
Recurring tickets and invoices (for auto tickets and invoices)
Contract Management feature (store contract docs and terms)
Serial Number Management (click renew and pay- creates ticket and sends them a new serial number)
Email Marketer - (Reminds clients of a soon expiring subscription)
Notification Center (notify team of subscription statuses- ie renewals, cancelations, or requests to cancel)
This all needs to be combined into a subscription management system.
Thoughts?
P.S- I have a system that does this extremely well for websites- it's called WHMCS. It's the most popular system for web site/hosting management. It also has a great project management system with task/checklists. Each project has a timer that tracks task list completion and over project completion. It allows you to connect multiple tickets To a single project or multiple projects to a single ticket. It's basically worthless to anything but web hosting and web design projects. But the concepts are great! So much information and products on the internet- enough to drive me a batty-
We are marking this as done, a big upgrade was done a couple weeks ago.
We do plan to add some more of this, but we’ll need to come back to it in a few weeks.
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Scott Rippy commented
I was just looking to see if Repair Shopr had this feature. It would be such a big help to reoccurring revenue. But they dont :(
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John Murphy commented
This would be huge. Please consider it. Subscription management would be such a great addition.
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Chuck commented
Hey Kevin, let's Chat sometime about your WHMCS usage - I'm curious how you are using this overall. We've integrated it with our registar, webhost (WHM & CPANEL), and with our data backup provider.
With all of the services, the client can upgrade/downgrade/request cancellation all from their client portal.
It truely is sweet! Plus the group discounting, auto emails, and other client management integrations are awesome. Hit me up at chuck (***a.t***) easyitguys.com.
I'd like to get all of our recurring services put into WHMCS for easy management (DB, MSP contracts, AV subscriptions, VIP programs, etc...)
Hope to hear from you soon~
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Kevin commented
Awesome idea chuck. I currently use WHMCS for all my recurring services because it just works good. I would LOVE to see repairshopr include some of these features so I can keep all of my billing in one place!