Ryan (Power User R7, RepairShopr)
My feedback
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1 voteRyan (Power User R7, RepairShopr)
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1 voteRyan (Power User R7, RepairShopr)
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2 votesRyan (Power User R7, RepairShopr)
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1 voteRyan (Power User R7, RepairShopr)
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228 votes
For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
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4 votes
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
commented
Just to clarify, I'm talking about this list:
https://subdomain.repairshopr.com/ticket_types/2728/ticket_fieldsAnd this is another one, too:
https://subdomain.repairshopr.com/asset_typesRyan (Power User R7, RepairShopr)
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1 voteRyan (Power User R7, RepairShopr)
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7 votesRyan (Power User R7, RepairShopr)
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8 votesRyan (Power User R7, RepairShopr)
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6 votesRyan (Power User R7, RepairShopr)
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12 votesRyan (Power User R7, RepairShopr)
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1 voteRyan (Power User R7, RepairShopr)
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2 votes
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
commented
@Robert - This is becoming more and more needed as we add additional vendors. Some examples of things missing in a vendor's information page:
Multiple contacts - with individual phone numbers, phone types, extensions, emails, titles, etc.
Multiple account numbers - for big chain accounts who have accounts for each location.
Attachments - for agreements, contracts and supporting documentation about the vendor.Most of these things are shown in the mock-up of my feedback post below. Essentially, the Vendors account pages should work just like the Customers account pages do. All aspects of the vendor in one place, from contacts to purchase orders to payments. Basically, just another separate database of customers, but with the title Vendors.
Thoughts?
Ryan (Power User R7, RepairShopr)
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2 votes
Make sense. Would you want these to show up in the Customers section, though?
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
commented
@Robert - This is becoming more and more needed as we add additional vendors. Some examples of things missing in a vendor's information page:
Multiple contacts - with individual phone numbers, phone types, extensions, emails, titles, etc.
Multiple account numbers - for big chain accounts who have accounts for each location.
Attachments - for agreements, contracts and supporting documentation about the vendor.Most of these things are shown in the mock-up of my feedback post below. Essentially, the Vendors account pages should work just like the Customers account pages do. All aspects of the vendor in one place, from contacts to purchase orders to payments. Basically, just another separate database of customers, but with the title Vendors.
Thoughts?
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4 votesRyan (Power User R7, RepairShopr)
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14 votes
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
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Personally, I think the rolls of labels work fine since they print so fast. Our printer does about 90/minute, and they're all on one ream so it's really convenient. On top of that, the refills of the DK1209 have 800 labels and cost about $5/roll; which comes to about half a cent per label - super cheap!
Not sure which model you have, but maybe check out this one: http://www.amazon.com/gp/product/B0081TZD54
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20 votes
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
commented
Yeah, we use Elastix PBX and ours is the same; only inbound. I was wondering how the heck yours did the outbound lookup, but I'm guessing it doesn't. What do you think about this idea topic?
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
commented
Hi Mark!
So you're saying that every time you make an outgoing call to a customer, it posts a "received a call from customer-phone" message in the ticket and customer account page?
If so, that's technically bad/wrong information; but it's awesome to know that it can work with outbound calls. I guess the only step would be to have RS make a slightly different (duplicate) of the current CID lookup - then you have outgoing calls use the second CID lookup so they can report a different message - "made a call to customer-phone".
What do you think Mark?
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28 votesRyan (Power User R7, RepairShopr)
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185 votes
We recently added multiple addresses, more to come.
An error occurred while saving the comment Ryan (Power User R7, RepairShopr)
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Been checking every day on this @Clifford
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92 votes
Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.
For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!
Thanks!
Ryan (Power User R7, RepairShopr)
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This request is a big extreme in specifics...
I also would like to have automatic discounts applied to customers, but not necessarily to the customer as a whole. Meaning, we work with some pawn shops and give them a huge discount of 50% off of 2 specific services - password reset and OS reinstall. That's not to say I want one of their employees to bring in his home PC and have the thing overhauled for 50% off. I only want to give the company a discount on two specific things.
Alternatively, for my very close friends I would like to have it set for 50% off all services, but nothing on parts. So, we'd need to have a discount option for customers, and choose rather it's for specific parts and/or services, or, parts and/or services as a category whole.
This should be a really simple addition and would eliminate a lot of useless and tiresome "workarounds". Please do it!