For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
Adding my vote to this, having automatic discount for contracted companies / customers / groups secures less risk of error when invoicing.
I've solved this by having "big chain" and using "locations" as our resellers, so basically "location 1" would be "reseller 1" and then all tickets belonging to "reseller 1" will be created in "location 1". However I got another issue, which is that "reseller 2" can find tickets belonging to "reseller 1" by searching ticketnumbers, so would need solution for following request: http://feedback.repairshopr.com/forums/165658-general/suggestions/16966003-security-groups-view-their-ticket-remove-sea