General

  1. Alphabetize Asset Types

    Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Worksheet Organization - One Off vs ReUsable

    We would really benefit from having one-time use worksheets (for a single client visit/appointment). With this option, we could create a tech, "punch list", which applies only to this particular appointment. Currently, we would need to create a worksheet, which would then sit in the list of worksheets until deleted. This would create a massive list, very quickly.

    Ideally, we could create one Worksheet list for One-Time use and another for ReUsable/regular use worksheets.

    Anyone else agree? This would be a HUGE asset for our business.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot view all open estimates in customer portal!

    I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

    Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

    Is this normal behavior? I have verified this on multiple computers and browsers. I see…

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add support for multiple branding / Logo

    We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

    I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Schedule appointments for longer than 8 hours

    We sometimes have big projects that take place over the course of a couple days. It would be nice to be able to schedule one appointment for the entire project, as opposed to a new appointment for each day.

    1 vote
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. RS App - button to link-to customer 'web' profile

    Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

    So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stock inventory website integration widget

    So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
    I had the idea, what if there was a way to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

    Let us know if you think it’s missing something important!

  9. Custom appointment type with custom email Template, Add email Template for Custom appointment types

    Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.

    Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Correct rotation of signature sections on IOS.

    We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.

    This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.

    What happens on these screens is that the screen rotates sideways, but there are no…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Square intergration for iOS and Android App in countries other than the US

    Square intergration for iOS and Android App in countries other than the US

    Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

    This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve some of the older features

    There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.

    There are also almost some other features that seem like they are do for some upgrades.

    There is tremendous potential in things like;
    - Ticket Automation
    - Widgets
    - Ticket
    - Worksheets
    - Stock tools
    - Reports
    - Templates
    - Custom fields
    - Website Integrations

    Many implementations could use some simple upgrades like:

    The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…

    22 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Since this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.

    I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.

    If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.

    Go submit a separate idea for it so it can get votes. That’s how this system works..

    Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)

  13. Add Employee Clocked In/Out Notification

    It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

    18 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have multiple Invoice Templates

    We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.

    43 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Account for travel time in calendar.

    it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    48 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Square Integration in Canada

    Currently, the integration with square does not work in Canada. We would like to receive mobile payments on-site, too. Please support this ticket!

    9 votes
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  17. Alert For Overlapping Appointments

    An alert for when a tech is booked for 2 appointments at the same time would be very useful for us. Occasionally 2 appointments are booked at the same time by mistake, and generally isn't found until the appointment time. Sending a message alerting us to this mistake would be great. Thanks!

    4 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. product bar codes

    It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. multi items on tickets

    customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow to search Product List by SKU

    Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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