General
855 results found
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Add appointments to the customer record
When you create an appointment, can this be 'stamped' in the customer record card? This is the case for appointments made as a result of a ticket but not non-ticket appointments. It could just be a list under the customer info section - in the same place as the list of historical invoices, tickets, warranties, assets etc for that customer.
1 vote -
5 votes
This works now
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Having the ability to inventory cracked screens so they can be refurbished or sold in the future
For example if we do a repair on an iphone 6 plus screen assembly, the customers original part is still good for recycle or refurbish there should be a way to inventory these items right away giving us better insight into our profits.
4 votes -
Sort options for contract manager
We use contract manager to keep track of MSP renews for customers who don't pay automatically each month. It works great except we have to hunt the list to find the dates that are expiring. If there was a sort order by date that could put the ones expiring first on top it would be very, very convenient!
1 vote -
Stock take alterations
There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.
Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.
80 votesThis functionality was added in the last Stock Takes release mid-December 2016.
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Ticket worksheet: List only checked items of work performed on invoice ticket
A little background on me: I am doing all work at the client’s location and using my smartphone to enter items on the ticket, invoice and collect payment while I’m working on-site.
In an attempt to go paperless, on the invoice that is printed or emailed I want to have line item descriptions of the work I performed. For example:
1. Removed adware
2. Installed security updates
3. Deleted temp files.
4. Checked hard drive health.I created a ticket worksheet with checkboxes that click when I complete an item, but when printed it shows everything on the worksheet -…
1 voteWe did this, the template tag is:
{{ticket_worksheet_tables_compressed}}
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add all communications to the Communication Log.
I spoke with Pamela in tech support today. She was lovely. She told me that the Communication Log doesn't have the correspondence that is emailed to the customer when a ticket is updated. I needed that confirmation on a problem I was dealing with recently, but I didn't have it. Luckily, she was able to confirm that one of the later updates that had been sent had been delivered.
tldr; I want ALL emails/SMS sent from Repairshopr in the Communication Log. Not just some of them.
7 votes -
Allow Users to Lock Session
The Switch User with PIN screen is very handy, but it would be good if this screen could become more of a Lock Screen.
This would allow the terminal to be 'signed out' but not 'logged out' fully.
Eg, a Manager could finish on a terminal and hit Switch User.
The next user to come along can use either their PIN number or full login, but not be able to click close and resume the session with the permissions of the last user.
51 votesNew POS features and z-report are live! Look forward to further feedback.
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POS add customer
When we have new customers come in the door, and they purchase an inventory item, we currently have to go back to the Customer screen to add them, then go back to the POS and start over. It would be nice to be able to add the customer during a sale.
7 votesNew POS features and z-report are live! Look forward to further feedback.
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POS and Close Cash Report Improvements
The POS system needs a bit of an overhaul in a couple of aspects, but the main (and possibly and easy fix) issue that I am having, is related to the processing of payments. When tendering a transaction, there should be nothing preselected in terms of payment type; I cannot tell you how many times one of our sales assistants has put through a card payment as cash, or the other way around.
Also, the design and the stated amounts on the Z Report could be better, the report does not subtract refund amounts from the tendered cash/card figures for…
4 votesNew POS features and z-report are live! Look forward to further feedback.
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Issue Type as Filter
Would be nice to have 'Issue Type' as aa filter option on the 'Ticket' page. Seem to have everything except this.
17 votes -
allow clients to be redirected after signing out if their profile or after book an appoitment
its good for a tracking purposes and also to give them a way to go back from where they started
1 voteYou can build this flow in Admin > Custom Widgets!
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Walk-in Customer Email Receipts
When ringing out a POS sale with a walk-in customer who doesn't want to spend all the time getting fully checked in and added to the system, a quick ad-hoc receipt emailing method built into POS would be extremely useful.
Sure, we can save to PDF and then email, but that is klunky. If there was a quick way to click "email this receipt" and type in a one time use email that would be extremely useful.
33 votesNew POS features and z-report are live! Look forward to further feedback.
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add Google Cloud Messaging for notifications
Google Cloud Messaging, or GCM, allows your app to send a notification on both iOS and Android when a specifically configured change occurs. Best part is it's FREE + dead simple to implement: https://developers.google.com/cloud-messaging/
Problem current is Pushover app requires sign up. This solution is free and would be native to your app you provide for users. Supports both upstream and downstream messages. Can easily add it to your current app solution with maybe around 20 lines of code.
1 voteWe added this in iOS – it’ll be in android when that ships too.
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Own sms provider
We currently use SMS Global as our SMS provider, and rather than invest more dollars in other SMS provider/credits, can the feature to allow 3rd party SMS providers be integrated with RS. I know SMS Global has an API.
48 votesWe have now integrated with Twilio.
https://www.repairshopr.com/blog/posts/feature-release-bring-your-own-twilio-account-to-repairshopr
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Date and time entry in tickets
Sometimes, I can't or don't enter my time while onsite at a clients. I would like to be able to go back and create notes for the ticket and enter a specific date and time span that I was onsite.
3 votesThis is already there, click the “View Log” button next to the timer.
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Show credit amount on customer profile
We tend to use credits on customers accounts rather then prepaid hours because of how we track our money in Quickbooks. It would be great to have the credit amount listed in the customer profile, much like how prepaid hours is.
5 votesHey everyone. I’m happy to announce that we implemented the ability to see Customer Credit on the Customer Detail page. Thank you so much for the feedback!
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New Ticket Email Template
When a ticket is created, regardless of how (email, manual, etc) , there should be a specific New Ticket email template that is fired off.
If the "Don't Email" checkbox is removed during manual ticket creation, an email is delivered to the client using the ticket comment template which can be very confusing for the end user.
When a ticket is opened, we want our customers to be notified that, in fact, a ticket was JUST opened. We can then write up the New Ticket Email template to cover things like the ticket subject, ticket description, a short description of…
28 votesWe just shipped what we call “Ticket Autoresponders” – mainly attached to Mailboxes. Check out the KB page here:
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Add barcode option to add/view charges on ticket
Need to be able to scan barcodes everywhere you can add charges
(edited to remove all caps - omg)
22 votesThis has been live for a while now :)
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Multiple tax support
Currently we can't integrate and use repairshopr with quickbooks online and for general invoicing as it only allows us to use 1 tax rate. We have to bill 2 different taxes on an invoice and it only lets us select one.
Quickbooks Online fails to sync when it tries to get to this line as well. Presumably because it's looking for the second tax.
7 votesThis is supported in most cases, write to support if your case doesn’t work.
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