General
305 results found
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Add link to customer location on Map
The map report is great but it would be good if the customer account had a link to show on that customer on a google map. Ideal for printing off directions.
0 votesOn the Customer page you should be able to click the address and have it open Google maps. Is that what you mean?
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Spiceworks integration
I would love to see you guys integrate with Spiceworks somehow. We use it for monitoring of our contract customers devices, but I would rather use you for my helpdesk/ticket system. We use there asset manager tool and network monitor tool.
It would be nice for a ticket to be created automatically if there is a critical error on an asset or a network device going offline.
8 votesWe will probably not add a spiceworks integration.
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Make Export Customer to CSV - Gmail Contacts version
Create a csv format from RepairShopr contacts that easily imports into Gmail Contacts without any heading altering. Could be an easy way to have contacts sync'd 'ish.
4 votesThanks for the suggestion. Do you have a reference for the format needed for this kind of import?
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user rights
I would like the ability to give users certain rights in the app center and admin panels.
Thanks3 votes -
Custom device widget create a ticket instead of a lead similar to self service check-in module
Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.
7 votes -
Subtotals in aging report
It would be great to break down the aging report further into subtotals for each aging category such as current, 1-30 days, 31-60 days, etc.. and then show a total for all aging invoices.
1 voteIsn’t that sort of what we have on top of the invoices page?
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Attach an active Database to your inventory system, stop all of this manual data entry to save real time for all size shops.
In any inventory based retail businesses, they do not do all of this manual data entry. When you make an order for sellable items or parts restocking orders that's when you create your PO for that order. Every thing from this point on should be scan an enter. Almost everything has a UPC code today. So when that PO order comes in all you should have to do is scan the barcode/ UPC and that item is added to your inventory. Now by the time you scan the last item of the order your PO should balance and zero out…
5 votes -
View Cost/Profit while in ticket
Is there a way we can view (admins) cost of total ticket items and profit? while within the ticket. example 3 items sold we can see each cost next to individual item as ($5) total cost is $15 but we sold for $10 each so net a $15 profit.
It would also be nice if we (admins) could modify cost of item once it is on ticket instead of removing it and adding it again.
I go through every ticket and audit them I would like to see individual cost/retail sold on items so I can make sure our reps…4 votes -
Ticking off multiple invoices as paid under invoice manager
We use repairshopr with xero and would like to be able to simply "tick-off" an invoice as paid within the invoice manager section of RepairShopr.
This would save a lot of time as opposed to clicking on each individual invoice number and clicking the QuickPayment button.
This functionality would be very nice indeed!
4 votes -
Custom Fields and Thumbnail icons
sure would be nice if the Thumbnails in the Customer Info could allow for HOVER description for easy reference as to what these icons are associated.
for instance (below) the Search Icon (magnifying glass) indicates Managed Service Plan (custom fields) 0 while the Cloud w/ Up-Arrow indicates Cloud Backup - and the Thumbs-up indicates Malwarebytes Lifetime.
also why not allow the List of Customer Custom Fields show the icon in one of the columns ?
More visible reference would help.
0 votes -
Track shift locations
is there a way to be able to have the time clock system keep track of which location an employee is clocked in at for the duration of their shift, I have techs that work at multiple shops in our chain and would like to know where they spent their time.
4 votes -
Phone camera integration
I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.
10 votes -
Integrate with todoist
We use todoist as a general office task management system, and I think it would be pretty slick to have repair shoppr populate new tickets on an "unassigned" project on todoist, and have our managers assign these tasks daily. That way, even people who don't use repair shoppr and just want to get a quick glance at who is doing what can quickly see how swamped/open our technicians are, and can move around other tasks accordingly.
8 votes -
Add the option to skip receipt printing
We offer a service which customers pay for on a monthly basis. A reasonable percentage of them pay by mailing in a check.
We have RepairShopr configured to automatically print a receipt whenever a payment is made. This works really nicely, but when we are processing the checks that are mailed in, there is no point in printing the receipt. We could just temporarily turn of automatic printing for it is really easy to switch, but then it is easy to forget to turn it back on.
It would be nice if, when receiving a payment for an invoice, we…
6 votesWhat if instead of “skip receipt” checkbox, we just never print a receipt if the payment date field was changed? That generally means you are entering a payment that didn’t just happen that moment, like a mailed in check..
Thoughts?
Not excited about adding more fields, keeping the interface simple is what we receive the most feedback about in general.
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Create a Client Option...
Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.
We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?
We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.
Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number…
4 votes -
Dashboard thats Usefull
The Dashboard
The ticket list view gives you a much better overview of the status of your repairs.Before we had RepairShopr we had our own type of Dashboard on a separate screen in the workshop that was useful to the technician. It had a list of the tickets the progress status "In Progress" "New" ect. It was Color coded for a quick Progress status
However it also had “usefull info” pulled from the ticket detail
So when the tech was looking at a machine he could see that the password was “X” and the problem was “Y” and he…4 votes -
Re-arrange drawer count fields
When we go to count the drawer, we start from the biggest bills first, working our way down. However, to count in RS the TAB order is lowest to top. Not huge deal, but a pain in the butt.
3 votes -
Free Account for White Label Support Companies
Hi Team,
This request may be a bit out of scope but wanted to see if any potential suggestions could be given on how we can approach this. As a single technician under the "One Man Army" plan has been great for me at the current price since it matches our volume coming in. However, like other single technicians I use a white label tech support company to help assist my clients via phone, review ticket updates, etc. Even though they use very few features of the CRM system to help assist us unfortunately this involves an additional cost of…
4 votes -
Add the Teamviewer/TakeControl shortcut to the GFI Alerts screen
Can you please add a Teamviewer/Takecontrol button to the GFI Alerts screen? -- Similar to the GFI/Take Control button on each of the assets.
This will allow us to investigate the problem immediately and then decide whether to raise a ticket or not.
3 votes -
Notification on failed payments
I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.
7 votes
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