General

  1. Ability to sort drop down menus or at least have them alphabetised

    It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want

    14 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Gift cards

    Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

    132 votes
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    62 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

  3. Call log / call back

    We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…

    56 votes
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    under review  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Combine 'Problem Type' ticket field with 'Custom Field Type' field

    This would make more sense in the process of filling out a new ticket

    20 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Estimates created from the ticket screen should use parts on the ticket

    When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.

    Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to require tech assignment

    We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Coupons

    One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

    45 votes
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    under review  ·  27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Require reason for not charging tax in customer profile

    I would love to require a reason for not collecting taxes from a customer in their profile. When another shop purchases an item from us we generally would not charge taxes if they have a sales tax certificate, I would like to indicate that as the reason for not collecting taxes and require their tax certificates and a means of indicating the expiration date.

    As a work around of course we try to remember to set them up as a tax free customer and use custom fields for the tax cert and expiration date but honestly many times we do…

    5 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto-fill device type after IMEI is inserted

    There is a database for mobile phones, your competitors use it. It's a great time saver.
    After you scan or type cell phone IMEI number it finds you the model.
    Many of websites who buy used mobile phones have this integrated:
    http://www.fonebank.com/sell_mobile_phones_cash.aspx
    http://www.mazumamobile.com/sell_mobile_phones.php

    Some sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
    http://iphoneimei.info

    iPhone 4
    16GB Black
    IMEI: 01xxxxxxxxxxxxxx
    Activated: Yes
    Find My iPhone: Off
    Telephone Technical Support: Expired
    Repairs & Service Coverage: Expired
    Estimated Purchase Date: June 20, 2011
    Contract: Expired
    Carrier: Check Carrier
    SIM Lock: Locked

    8 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mobile Barcode or App.

    Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!

    12 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. QR Codes instead of barcodes

    Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. CUSTOM FIELDS

    IT WOULD BE GREAT IF YOU COULD UPLOAD CUSTOM FIELDS BULK FROM AN EXCEL SHEET.
    MAKES
    MODELS
    COLORS

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. More Robust Contact Management (Vendors / Customers / Contactors / etc)

    It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!

    1 vote
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Human Resource Management

    hi again,

    now that repairshopr is constantly evolving into a more robust script,
    i would like to suggest that a simple human resource calendar into the script.

    then all of our staffs will have access to calendar and know their off day from the panel itself,

    as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.

    7 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. add a custom page feature to embed external pages

    It would be nice if there was a way to add a page to the dashboard which could embed an external website (i.e. a Google Calendar or chat module from another website). That way users could add their own functionality to the software without having to wait for it to be added to RepairShopr.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. VAT Margin Scheme

    There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

    29 votes
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    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom Reports Module

    I would love a custom reports module that allows us to create ad hoc reports on the fly. I'm sure each of your customer has different needs and if you only create reports that most people want you leave us all wanting reports that we need but others do not. We are a data driven company and sometimes new information has us seeking additional info that we haven't thought of in advance. This will also alleviate your having to generate reports for us when we vote on them and free you up to make more significant changes to the platform.

    36 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.

    This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.

    Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.

  18. Multi Location Inventory Control

    It would helpful if inventory between locations could be separated. For example, one of our locations does not maintain stock on products that our other location does. For inventory stockout reports, the level of control between the two locations would be very nice! As of right now, if I maintain stock on items that only one location uses, I'm getting alerts for that specific product needing to be ordered when it does not.

    39 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Just for clarification, we have multi-location inventory but this suggestion is to make it more granular “per-location” to have different settings per locations as far as what’s tracked/etc.

  19. Alphabetize Asset Types

    Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bundle items PDF file

    I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
    It would be nice to be able to list individual bundles as well as a list of selected bundled items.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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