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  1. More Domo Reports for MSP's

    Would be nice to see more MSP based reports. A few examples.

    Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
    Profit by Technician - Again technician will not be generating invoices
    Hours by Technician - Would be great to see both billed and unbilled by period of time
    Parts Revenue by Technicians - again not who billed who created

    5 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create but hold a recurring invoice

    When running the recurring invoices, I would like to have them be created, and then HELD, so that I can verify them before sending to client.

    Xero does this with their recurring invoices - have a look at what they do and see if you can do the same

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Language

    Waiting to buy when you offer full customization of what my clients see and receives.

    Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

    Very basic feature.

    15 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. QuoteWerks integration

    We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.

    Some info on there SDK. http://quotewerks.com/sdk.asp

    Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.

    64 votes
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    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Report for Bundle Sales

    We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.

    So we think the promo went well but we're not to sure.

    Can I suggest that you a report that allows you to see bundles sold.

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Required Customer Fields Small Tweak

    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

    And here's why:
    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr…

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

    fake1@mydomain.com
    fake2@mydomain.com

    etc

    If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

    It would be easy to search your database for “yourdomain” and see everyone that provided no email..

  7. Marketr Follow Up SMS Mesages

    I would like the option to setup 2 week, 3 month, 6 month, etc...Follow up SMS messages to my customers...being able to do it with email is great...but for 90% of my customers texting is the best form of communication it seems like anymore...Anyone else out there agree with me on this and would like to be able to setup automatic follow up txt messages ??? Also being able to create canned SMS messages for ticket comments would be great !!!

    40 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Currently our SMS provider doesn’t allow marketing, many of the good ones don’t.

    We are open to suggestions for a top-tier SMS provider that will allow it..

  8. Customizable Subscription templates

    We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.

    This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.

    4 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Could you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.

    This might be a workaround that gets you pretty close..

  9. Stock Take - automatically add inventory on open tickets or invoices

    I have been testing the Stock Take module. One thing I noticed is that is does not account for inventory that is already on a ticket or an invoice. So, I end up getting a bunch of mis-reported counts due to that inventory being pulled from the shelf and put onto a customer's tickets or invoice.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Traci – we are getting ready for stock takes v2 and wanted to check in on this.

    So – you have 5 hard drives, you put 1 on an invoice for a customer and put it in their computer.

    At this moment the inventory level is at 4.

    You go to do a stock take, there are 4 on the shelf.

    Where is the issue?

  10. Bundle Items Recurring removal

    Would it be possible to automatically remove the items from the invoice when creating the recurring invoice? Instead of getting a message saying that it can't be added. For example, Bundle item A and item B get invoiced. Item B needs to be setup for recurring invoices but we can not make the recurring invoice from that invoice because of Bundle item A. Instead, we have to go to invoices, recurring invoices, and select new. Then fill out the contact information. This is not problematic for 10 a month, but doing a 100-200 a month, this becomes cumbersome quickly.

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Zipwhip intergration

    Our company uses ZipWhip which allows us to send and receive text messages on the same number as our landline... this works great because customer's only have to save/remember one phone number and they won't get confused on which number is for calling and which is for texting. I wish repairshopr would have this same feature or integrate Zipwhip in like it does for email messages.

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Automatic adding of credit to customer account when refunding or purchasing from a customer for store credit

    It would be really good that if I refund an item for store credit the balance would get automatically added to the customers account, in the same vein, when purchasing off a customer for store credit, when hitting the pay out button if payment method is "Credit to customer account" it should be automatically added.

    24 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

    We will be supporting this in refunds in the near future too!

  13. Label PDF button on Products and Inventory Screen

    It would be convenient to have a button on the general Products and Inventory listing rather than having to open the item details and then click on the Label PDF button.

    3 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.

    Are you using purchase orders?

  14. Configure the Job clock/timer/Toggl with Billable Units

    When performing on-site service, we have a minimum charge of 1 hour labor, and then we pro-rate our hourly rate to the nearest half hour thereafter, rounding up after hitting the 10 minute mark...(So 1-69 minutes would only be 1 Hour of labor, 70-99 minutes would be 1.5 hours, 100-120 minutes would be 2 hours, etc...)

    I have not found a convenient way to do this yet which currently makes Toggl integration a no-go for us

    6 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Worksheet Table

    Can we please get some sort of table for worksheets? For an example, I have a customer with a unit with 4 sensors. I basically have 6 data points (all the same question) that I need to answer 4 times. This makes for many multiple worksheets. If I could make a table with the same 6 questions, but provide a column for each of the 4 sensors to answer the question it would really help a lot in terms of visibility of the data to my customers.

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Couldn’t you add questions like:

    Question 1 (sensor 1):
    Question 1 (sensor 2):

    etc?

    Changing this for everyone doesn’t sound like an obvious correct thing to do.

  16. Phone Number Lookup

    Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.

    7 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Just to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.

  17. reporting

    Instead of trying to sell us add on's like DOMO how about repairshopr get it's act together and give us some meaningful reports .. for a starter every report should have an export facility so excel can be used to interpret the data. Basically I have bought into repairshopr and don't see why I should need to pay for an add on that repairshopr should be doing!

    3 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

    Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

    Just like we won’t build accounting, so we integrate QB and Xero.

    In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

    The going rate for a reporting system like what we are giving in domo is…

  18. Invoice descriptions

    We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:

    PID (product number or sku)
    221364

    Short description of an item to show on the invoice like this:
    "HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"

    Quantity

    Price

    Those are all fields we need to print on invoice.

    We need a separate 2nd description like this to show on…

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    It sounds like many people are asking for a proper solution to this as it relates to ecommerce integrations.

    As soon as woocommerce 2.5 is released we’ll start work on improving the integration, and we’ll get this added somehow at that time.

    It’s probably a month from being live right now.

  19. Change where email replies come in

    Currently if you send an appointment to a customer, if they reply (yes that's great, see you then etc) the reply comes in as a new ticket. in our business, we do not need a ticket for every job - we only use tickets for jobs that come in the workshop. If an engineer goes out to a customer, we hope to solve the problem off site therefore we don't need a ticket. I would like these replies to come back to my email address, not a new ticket

    4 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add link to customer location on Map

    The map report is great but it would be good if the customer account had a link to show on that customer on a google map. Ideal for printing off directions.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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