General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Scan assets from phone or tablet

    If it is not already possible, it would be nice to walk in to one of my regular customers offices with my ipad and scan an asset tag and see the history of tickets/issues with this machine and then be able to start a new ticket from the asset screen if one hadn't already been created.

    15 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Recurring Statements

      It would be nice to make it so that statement can be scheduled just like recurring invoices.
      Maybe even have option on recurring invoice to attach statement of account.
      I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

      67 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Enable signatures on Windows tablets without requiring the individual signature pads

        We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.

        11 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Update Subject in New Ticket Comment

          When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

          30 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Automatic Customer Type Discounts - "Membership" Perks

            It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

            So.

            65 and over = Discount at 25% off
            Active Military = Discount of 15% off
            Veteran = Discount of 20% off
            Non-Profit Organizations = 20% off
            Employee = 10% above cost
            Family Discount = 50% off
            Friends Discount = 25% off

            We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

            183 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              28 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Survey system for RepairShopr, integrated with customer tickets

              Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

              71 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                24 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hey there -

                Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

                My feeling is this already works, and we probably don’t need to build anything

              • Add CalDav support

                We use a calendar hosted by our office server for everything currently, and would love to have that integrate with RepairShopr. Is there any way to do this currently? If not, I would love to see support for CalDav in the on-site scheduler!

                12 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • project management - Upcoming Jobs

                  I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..

                  60 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Quick Product Category View

                    If you've got loads of products it's a bit tricky to get to categories of products by scrolling through pages.

                    It would be great if you could add some kind of filter or drop down to quickly access your categories.

                    5 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automatically calculate markup

                      We (like many other repair shops) use a standard markup strategy and pricing chart. It would be awesome to have an option in inventory to use a set markup rate, or use a pre-selected markup option.

                      By this, I mean you could have a few price ranges with corresponding markup rates, like: Parts that cost $1-$25 have a 100% markup, parts $26-50 are 60%, $51-100 is 30%, and $100+ are 20%. The other option (if not global like previously mentioned) would be item #65484 has an auto-markup of 25%, or alternatively $15.

                      This would take almost all of the work…

                      52 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        under review  ·  20 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Integrate with GSX, and TechDirect

                        It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

                        166 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          46 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Gift cards

                          Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

                          128 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            60 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            This thread seems to be talking about different things – so I need to get clarification if possible.

                            When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

                            “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

                            We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

                            Feel free to say you want both! :)

                            The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

                            A basic gift certificate tracking system might be simpler and…

                          • Call log / call back

                            We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…

                            52 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Option to require tech assignment

                              We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.

                              5 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Auto-fill device type after IMEI is inserted

                                There is a database for mobile phones, your competitors use it. It's a great time saver.
                                After you scan or type cell phone IMEI number it finds you the model.
                                Many of websites who buy used mobile phones have this integrated:
                                http://www.fonebank.com/sell_mobile_phones_cash.aspx
                                http://www.mazumamobile.com/sell_mobile_phones.php

                                Some sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
                                http://iphoneimei.info

                                iPhone 4
                                16GB Black
                                IMEI: 01xxxxxxxxxxxxxx
                                Activated: Yes
                                Find My iPhone: Off
                                Telephone Technical Support: Expired
                                Repairs & Service Coverage: Expired
                                Estimated Purchase Date: June 20, 2011
                                Contract: Expired
                                Carrier: Check Carrier
                                SIM Lock: Locked

                                8 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mobile Barcode or App.

                                  Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!

                                  12 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • add a custom page feature to embed external pages

                                    It would be nice if there was a way to add a page to the dashboard which could embed an external website (i.e. a Google Calendar or chat module from another website). That way users could add their own functionality to the software without having to wait for it to be added to RepairShopr.

                                    6 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • VAT Margin Scheme

                                      There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

                                      29 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Custom Reports Module

                                        I would love a custom reports module that allows us to create ad hoc reports on the fly. I'm sure each of your customer has different needs and if you only create reports that most people want you leave us all wanting reports that we need but others do not. We are a data driven company and sometimes new information has us seeking additional info that we haven't thought of in advance. This will also alleviate your having to generate reports for us when we vote on them and free you up to make more significant changes to the platform.

                                        36 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.

                                          This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.

                                          Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.

                                        • Multi Location Inventory Control

                                          It would helpful if inventory between locations could be separated. For example, one of our locations does not maintain stock on products that our other location does. For inventory stockout reports, the level of control between the two locations would be very nice! As of right now, if I maintain stock on items that only one location uses, I'm getting alerts for that specific product needing to be ordered when it does not.

                                          39 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Just for clarification, we have multi-location inventory but this suggestion is to make it more granular “per-location” to have different settings per locations as far as what’s tracked/etc.

                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base