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  1. Integration With Call Rail For Phone Calls

    Since the PBX integration is really only compatible with a very small number of PBX systems (ours won't work with it - Ringcentral) so we would like to see something like callrail.com supported. With Call rail you can setup tracking numbers, when a call comes in it can not only be tracked with call rail but also logged to the user's account, further I believe the user's name/CID info can be passed to call rail for insertion into their system - check out http://apidocs.callrail.com/

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Infusionsoft API connection for Email Marketing

    Organize your contacts, turn leads into customers and transform customers into raving fans.

    14 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Canned responses to Leads and Customer windows

    It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
    This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.

    17 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mileage Tracking through Field Jobs

    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

    102 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

  5. Show custom fields information in the customer portal

    My customers are getting confused as the item information that I enter in my system under the 'custom fields' does not appear in the customer portal.
    I see there is an area on the customer portal ticket look up that is labelled 'Additional Information'
    Could this information be shown here ?
    I have retail shop clients who may have 10 or 20 of their customers items with me at any one time.

    12 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. 24 hour clock support

    Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.

    25 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option To Force an Asset on a Ticket

    Would be good to see an extra option in Admin / Ticket Settings that either forces an Asset or perhaps just the ability to be prompted for an asset if one is not assigned. I can see it being easy for staff to skip straight past having to click on asset when they're busy. The ability to enable a prompt/reminder to include an asset when it's left blank on a new ticket could be useful just in case they did skip it. Not sure if there could be times where it would end up being a pain though.

    15 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Employee Scheduling software

    Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.

    49 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. send appointment or field job reminders

    It would be a great feature to have a email reminder sent to customers and the techs the day before their appointment that way they remember and can quickly reference their appointment etc. Sometimes we schedule a week or 2 out and it would be nice for the system to automatically provide a reminder after the confirmation email has been sent when the appointment/field job was created.

    49 votes
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    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Blank default Tech and only Tech can be assigned to Tickets

    I would like that the default value of the field Tech
    when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
    I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
    The problem right now is that the Tickets are assigned to a sales person.
    The solution is that by default, there are not Tech assigned
    when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
    Also, Sales people can not be assigned to a Ticket,…

    3 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scan assets from phone or tablet

    If it is not already possible, it would be nice to walk in to one of my regular customers offices with my ipad and scan an asset tag and see the history of tickets/issues with this machine and then be able to start a new ticket from the asset screen if one hadn't already been created.

    15 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

    67 votes
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    under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow the option to search by Physical Location (i.e. Bin #) in the inventory page

    It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.

    5 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. add a parent/child ticket system for business accounts with bulk repairs

    We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.

    19 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable signatures on Windows tablets without requiring the individual signature pads

    We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.

    11 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Custom Field Reports

    I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update Subject in New Ticket Comment

    When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

    30 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sending invoices to xero as drafts not as approved invoices

    The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.

    21 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatic Customer Type Discounts - "Membership" Perks

    It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

    So.

    65 and over = Discount at 25% off
    Active Military = Discount of 15% off
    Veteran = Discount of 20% off
    Non-Profit Organizations = 20% off
    Employee = 10% above cost
    Family Discount = 50% off
    Friends Discount = 25% off

    We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

    197 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Survey system for RepairShopr, integrated with customer tickets

    Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

    74 votes
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    25 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

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