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  1. 3CX Integration

    3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.

    73 votes
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      under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add Birthday Marketing

      Would love to be able to send promotional e-mails automatically to customers. During customer creation, have a field to enter in their birthday and on the month of their birthday they can have a special promotion available to only them. These types of things go a long way for small businesses.

      7 votes
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Recurring Line Items

        We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.

        My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…

        7 votes
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          under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Quickbooks Tax Group option

          We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.

          19 votes
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            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Assign Multiple Techs to a Ticket

            I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!

            There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.

            Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working…

            75 votes
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              31 comments  ·  Flag idea as inappropriate…  ·  Admin →

              This is more like, additional people can subscribe/follow for updates right?

              You can’t “assign” something to more than one person..

              Would “follow” with notifications get you what you are after?

            • Option to print labels to sheets instead of label printer

              Specifically for use when receiving inventory, so the label printer isn't spitting out 100 individual labels, and we can just use 3 sheets of label paper.

              14 votes
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                under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Outbound CID call tracking

                As we know, tracking communication is CRITICAL for organization and professionalism; not to mention to cover our @$$, haha. And I've got to say - the inbound CID lookups that post to the customer and ticket pages are AMAZING. They give us a clear and easy understanding of a call coming in. WOW!

                BUT... What about OUTGOING CALLS? Sure, we really try to make sure to put in an update every time we call to recap what the call was about, but it would be immeasurably helpful to have our calls out to be tracked just like the incoming calls…

                20 votes
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                  under review  ·  31 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Move Parts into Inventory upon successful delivery

                  It would be great to add those 'one-time' Part orders into Inventory. We have had numerous one-time Part orders that haven't gone through to repair (customer cancelled, etc.) and we are left with a Part - but it doesn't show up in Inventory and allow to assign to new tickets.

                  13 votes
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                    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Define available hours for business and technicians

                    We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

                    On the schedule, unavailable hours would be blocked (grayed out).

                    I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

                    47 votes
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                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

                      Keep voting!

                    • Invoice Read Receipts

                      Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.

                      17 votes
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                        under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Estimate/Quotes Revamp

                        My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG

                        I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.

                        Include a picture of who create the estimate for them. Great optional feature.

                        35 votes
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                          under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Leads: customize status & assign tech

                          It'd be useful to edit Leads -> Status choices (e.g., Opportunity / New / Lead / Prospect seems redundant). Even moreso, would be awesome to be able to assign a lead to a tech for first contact.

                          31 votes
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                            under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Loyalty Rewards Program

                            We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print…

                            120 votes
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                              under review  ·  22 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Integration With Call Rail For Phone Calls

                              Since the PBX integration is really only compatible with a very small number of PBX systems (ours won't work with it - Ringcentral) so we would like to see something like callrail.com supported. With Call rail you can setup tracking numbers, when a call comes in it can not only be tracked with call rail but also logged to the user's account, further I believe the user's name/CID info can be passed to call rail for insertion into their system - check out http://apidocs.callrail.com/

                              6 votes
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                                under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Canned responses to Leads and Customer windows

                                It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
                                This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.

                                17 votes
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                                  under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mileage Tracking through Field Jobs

                                  Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

                                  99 votes
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                                    31 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

                                    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

                                    Let me know in the comments..

                                  • 24 hour clock support

                                    Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.

                                    25 votes
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                                      under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Employee Scheduling software

                                      Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.

                                      43 votes
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                                        13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • send appointment or field job reminders

                                        It would be a great feature to have a email reminder sent to customers and the techs the day before their appointment that way they remember and can quickly reference their appointment etc. Sometimes we schedule a week or 2 out and it would be nice for the system to automatically provide a reminder after the confirmation email has been sent when the appointment/field job was created.

                                        49 votes
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                                          under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Blank default Tech and only Tech can be assigned to Tickets

                                          I would like that the default value of the field Tech
                                          when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
                                          I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
                                          The problem right now is that the Tickets are assigned to a sales person.
                                          The solution is that by default, there are not Tech assigned
                                          when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
                                          Also, Sales people can not be assigned to a Ticket,…

                                          3 votes
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                                            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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