General
3765 results found
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Logistics Quantity
I think it would be helpful if the logistics screen showed a quantity of the item needed to be ordered, rather than having to find it in the edit screen.
4 votes -
Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
0 votes -
Ticket Status in Assets Detail Screen
In the Asset Details screen, in the Asset Log section: Add a Ticket Status column for quick reference to any open or waiting tickets associated with an asset.
5 votes -
Make ticket updates/notes easier to read
My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.
It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.
Thank you…
3 votes -
Link asset to a contract
Our business is mostly services contracts,
it would be nice to be able to link an asset to a contract in a way that when you open a contract you would be able to see the asset, as well as when you open an asset you see it has a contract.
29 votesHey all-
So if you have a customer with 100 assets, you have to manually link them all? When they create a new one, it’s not linked – and you have to go link it?
Would it be better to have a contract cover all assets without having to select them??
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Tawk.to Live Chat Integration
Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.
46 votesI talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
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Email with attachment
Hi team!
could we please implement a feature when we have the option of attaching a document/photo to the comment box and it gets emailed to the customer?
it would be useful to help in explaining customers when diagnosing problems or sending information about parts, or even an options document.
i understand we can already attach an attachment to a ticket, so can the system be then tweaked so that it generates an automatic URL to this attachment so that it can be included in the email?that would be great!
many thanks for an awesome support!
Shai7 votes -
Inventory Parts Assign to Cusomter
It would be great if, when receiving inventory into stock, we could assign a particular line item to a customer, or the whole shipment (you used to be able to do this in Quickbooks).
That way whenever you go to that customer in RS you would get a prompt saying something like "Hey these items have been received for this customer but haven't been invoiced out yet."3 votes -
Implement custom fields for customer phone numbers/emails
It would help me tremendously to be able to categorize methods of contacts for customers and enter custom fields for each entry. Seems simple enough and would make a big difference for me
1 vote -
Add Ticket Notes for Appointment Changes including Reschedules/Cancellations
We frequently change/remove appointments on tickets. Sometimes the client reschedules, other times they cancel until further notice and want to call back the next day with a new time. Right now, we constantly have to transcribe conversations into the ticket about which tech spoke with the client, if the appointment is rescheduled or deleted, and what time the old/new appointment times were for reference. And if we forget, there's no way to see what happened to the original appointment.
Can you please have appointment additions/edits/deletions auto-post private comments with change details (just like phone calls and estimate approvals do)? The…
28 votes -
make it easier for me to see if the estimate or invoice has been sent to the customer.
I get the email, indicating that it was sent, but it doesn't say anywhere in the notes that the estimate was sent or the invoice was sent. That would be very helpful information.
1 vote -
Add Multiple Custom Fields to a single Ticket
you'd be able to put a General Diag Custom FIeld, and then once those results have come back, put a Virus Removal, or HDD Replacement custom field to follow it. Allowing for multiple steps to be taken on the same ticket without the need for multiple tickets.
2 votes -
Change the time on the "Tech Hours Report" to actual minutes
When we pull up the Tech Hours Report to review time spent on a job it shows it in hundreds which means you have to multiply that number by 60. It would be really cool if you could change this so it just reads in minutes and matches what we see in the Ticket Timer.
1 vote -
have a built in spell checker
this spell checker should work off dictionary words, and automatic generated keywords from tickets notes and canned responces
1 vote -
visual limit on how many characters an inventory item name has
Hi, is there a way to put a visual limit on how many characters an inventory item name has? If you use too many the labels on standard address labels print on seperate labels each time. This would save a lot of time during data entry.
1 vote -
Customer Purchase Price Generation
It would be fantastic to have a system where my employees can simply click options of the device and condition and it can spit out a price. Something exactly like gazelle offers. Then we can control it on the back end, by adding options and the prices that come out. It wouldn't have to be fancy, but would really help us out.
11 votes -
Service descriptions
When using the device wizard widget the costumer does not get any information about price, estimated time usage or any information at all.
Why not take this software a step up and include servicedescription pages?
When you choose your device in the wizard you would get redirected to a servicepage for "iPhone 5s" where all the available services is listed with descriptions and prices. And make the wizard able to take bookings on specific time and date.
3 votes -
Different colours for the field jobs.
I would like to be able to colour co-ordinate my calender depending on whether the field job is onsite or at a different location.
Also to be able to colour code what type of job it is: repair, training, etc.1 vote -
integrate with ShipRush to support mail-in repair business
shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.
6 votes -
Available stock shown when adding items to invoice
When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
It only needs to show Qty after the item list which appears.It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues
6 votes
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