General

  1. Create an integration for Datto RMM

    We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

    3 votes
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  2. 3 votes
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  3. This is a very good website,

    This is a very good website, which gives me a rich introduction to the products I want, and will give you guidance https://www.sekusidoll.com

    1 vote
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  4. I would like to be able to add worksheets to inventory items then have customizable item templates.

    Could make custom worksheets for example when I want to sell a computer.

    I can make a worksheet that lets me input OS, RAM, HDD size, GPU, PSU, etc etc.

    Then make customizable inventory item templates just like we have for tickets, intake, outtake, invoices, etc.

    3 votes
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  5. to be able to email customer documents from document center thru tickets

    We would like to be able to email customers documents from document center from inside the ticket

    6 votes
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  6. Ability to send Customer several Estimates at one time via email

    I would like to send multiple estimates to one customer in 1 email. The estimates are already linked to a single ticket.

    1 vote
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  7. associated invoice on product page

    Having the the invoices which are associated with the product on the products page.

    I think i would be easier to track certain invoices if we cant remember the customers name we can search the product they bought instead.

    1 vote
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  8. Time Due on Ticket Receipts

    We attach a ticket receipt to all devices being checked in, and it would be nice to be able to print the Time Due near the Due Date for the repairs we have done at same-day specified times. Thank you!

    1 vote
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  9. Add Ticket Charges WHILE Viewing Ticket

    Just moved the company to repairshopr and we are all loving it. Was able to kick QuickBooks and get everything in a single one stop solution.

    Right now when you go to add charges to a ticket you aren't able to refer to ticket notes/comments. It brings up a window that adds a white screen to the background where you could view the ticket and you can't view any of the ticket information while adding charges.

    I regularly use information from the notes in the tickets while adding charges to the ticket. I don't want ALL the notes that are…

    1 vote
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  10. Make each block on the Customer Overview screen able to be switched around or hidden.

    We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.

    4 votes
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  11. Pending Ticket Charges Parts Details on Report

    Data would be more meaningful it the details of the pending ticket charges included the list of parts and not just the value. Especially beneficial when counting inventory. To have a report of items that have been added to tickets and no longer available for sale.

    0 votes
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  12. Customize HiddenTicket Comment Notification Email

    Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

    24 votes
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  13. Take Deposit Button

    Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?

    3 votes
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  14. Within the Z Report-

    We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.

    I can't believe I'm the only one that would think this is a necessity.

    3 votes
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  15. possible issue

    More than likely their hosted checkout password for Worldpay is incorrect and may need an update. Have you gone to the app card to test the credentials? Admin > App Center > Worldpay. Then push the little blue "test" button.

    0 votes
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  16. inventory product photos tag to be included in estimate template

    Some customer cant understands estimate line item description. Please add "inventory product photos tag" into estimate template to customize an estimate to include photo under each line item to give a more precise idea to the customer about what things are in the forecast.

    1 vote
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  17. Add check boxes to the line items in the invoice creation screen

    Add check boxes to the line items in the invoice creation screen so multiple items can be added at once. Sometimes I don't want to add all of the customers line items, but having the screen refresh after every item I add one by one is extremely tedious.

    1 vote
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  18. copy "original submission" customer info from the lead into a private note in ticket.

    When a customer submits a lead using a phone number or email address that is a match for an existing account, it's really easy to lose the new information they provided. We've had cases where one person was working for two different locations and entering the address they wanted to have thing returned to in this field, then there is no record of it after the ticket is created. We've also had customers put in a shared work phone number and their own email address, then quit and their replacement has a different email address but same phone. Sometimes it's…

    1 vote
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  19. Automatically Generate Recurring Invoice From Line Item

    It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

    For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

    6 votes
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  20. Change Custom Asset Field Titles

    If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
    This can be reversed by putting the original name back in place.

    There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.

    In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.

    Ideally, the names/titles of custom asset…

    3 votes
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