General

  1. Feature request- App intergration for Comet backup

    Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.

    https://cometbackup.com/

    3 votes
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  2. Allow editing/deletion of recurring tickets

    We need to be able to edit/delete recurring tickets. In my experience, the tickets are not set up correctly or the customer has cancelled service and no longer needs a ticket.

    1 vote
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  3. Integrate with Podium

    Would love to see you integrate somehow with Podium to improve reviews

    1 vote
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  4. Appointment Core integration

    Integration with Appointment Core would be great.

    https://www.appointmentcore.com/

    1 vote
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  5. Potentially add integration with ServiceBench

    Potentially add integration with ServiceBench. This is widely used in the repair industry for work that is outsource to repair centers and remote techs. For example, we currently have to use it for Asurion/NSA phone repair. NSA Sony TV repair, and Speed-queen Appliance repair. I don't if work order modification is on the table, that would be a lot of work, and definitely would require an API on their side. But the ability to auto generate tickets would save a lot of time for many techs out there, including us.

    3 votes
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  6. Sync $0 payments to QuickBooks

    Invoice is made in RS with a $0 balance. The invoice is sent to qbo. The invoice is marked as paid in RS by taking a payment of $0 cash. The payment is not sent to QBO, so in QBO the invoice is still open, and in RS the payment still shows as not synced.

    1 vote
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  7. timeline for status of the ticket

    i think it would be pretty cool feature if you could check how long particular ticket was in the "state"... like what dates from to it was as new, in progress, waiting to be collected etc... it would help in cases when clients dont pick up devices for a long time and we try to charge them storage fee...but also to optimise performance of the shop - it could be used to compare performance between technicians. some graphic view would be awesome. like a timeline.

    2 votes
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  8. send from more than 1 email

    Allow us to setup and send as multiple email addresses in repairshopr.

    We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

    7 votes
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  9. Approving repair costs on the intake form

    The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.

    Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.

    3 votes
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  10. Display Customer Overview on all Customer pages

    With the way that we personally use Repairshopr it would be very convenient to show the customer overview on all customer pages, I.E tickets. This would prevent many duplicate tickets from being created and all the technicians would be able to see if they owe a balance.

    1 vote
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  11. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    7 votes
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  12. Allow disabling Touch ID setup prompt in iOS app

    Using iOS app I am prompted to setup touchID. Don’t want to use it and can’t disable it without getting the setup prompt every time I open the app

    1 vote
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  13. integrate attachments with Microsoft One Drive.

    I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!

    1 vote
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  14. Categorize time logs by user

    We should be able to categorize by user on the time logs, which will make payroll easier. Also, a calendar on the time log would be helpful to visually see the times per day.

    3 votes
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  15. Mailboxes and SMTP

    When setting up a mailbox is says to email the mailbox you have created. What it does specify is that the email needs be generated from within RepairShopr. What I did was sent an email to the internal email address from outside of RS to get the confirmation. Only after that was I successful and using my own SMTP server.

    1 vote
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  16. Duplicate Purchase Orders

    We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"

    6 votes
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  17. Allow Zapier to use any ticket status as a trigger, including custom status

    This would allow me to send an SMS via Twilio to the customer on a custom "Ready to collect" status. Using the Resolved status isn't adequate. For example, the resolved status will revert to "customer reply" if the customer sends a ticket email in. Setting the status back to resolved would send another SMS.

    1 vote
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  18. Phone number check

    I would like the system to check if the number is in the system before creating a new customer. And if it exists, I would be happy if I get a choise between "Add new user" or add ticket to existing user.

    1 vote
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  19. Add option to "add/edit contact" on the Lead "Convert/Attach to existing customer" section

    Often I'll get an email from a client's personal email address. It's nice to be able to convert the lead to that client, but it would be even more convenient if i could add the lead as a contact or add the new email address to an existing one.

    1 vote
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  20. PAID stamp in green on {{invoice_paid_stamp}}

    Green PAID stamp on paid invoices will look more intuitive than a current red one. Green colour naturally means "yes", "success", "approved", "passed" while red means "no", "error", "disapproved", "failed". Some of my customers were a bit confused with a red PAID stamp when they've received a paid invoice.

    2 votes
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