General

  1. Auto-Focus to the first serial number field.

    I would like to see the first Serial Number field auto-focused after clicking on the Manage Serials button for an item on a purchase order. This would make checking in serialized items go by much quicker.

    1 vote
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  2. 1 vote
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  3. Change Watchman Monitoring on customer portal

    For watchman monitoring customer portal is it possible to get that renamed to “Monitoring” or “Company Name Monitoring”

    The reason is because giving out Watchman Monitoring gives out our secret and of course for Watchman we can rebrand it to a company name. If a customer sees Watchman and searches it they can buy the services themselves.

    I believe it would be best to rename it to monitoring or company monitoring.

    Thank you

    1 vote
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  4. Develop a custom report builder

    Creating a report builder that would allow us to generate reports using all data would be nice. Currently, I would like to run a report that shows how much labor is being consumed for a specific problem type, for a custom time range.
    I have added modified values to the problem types to allow me to see how much time is being charged for certain types of problems

    3 votes
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  5. Enable automated comments upon Ticket Worksheet completion

    Essentially, whenever a worksheet is completed, I'd like to be able to have it automatically create a ticket comment using fields from the worksheet.

    1 vote
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  6. Stop auto subscribing techs to tickets when they leave a comment.

    Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

    This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

    23 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

  7. Make Customer Communications Searchable

    Make it so that the Communications field for the customer profile is searchable. ie - "Which customer asked about an iPhone XR yesterday?"

    1 vote
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  8. Inventory pricing monitor

    Can you make a Pricing monitor to send an email or make a report for each item that fits in a certain threshold of pricing.
    So, If you add an item to PO and We have a Price point at 100% from cost. then next time we add it the purchase price had gone up and it is RRP is now only 25% above cost, then we get a notification.
    Or we can make a report to find all inventory items a certain percent RRP from Cost.

    I would like it in either direction so possible RRP price reductions as…

    3 votes
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  9. add an option to search for tickets/invoices with "Created By" user.

    When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.

    3 votes
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  10. Send customer returns to refurb module

    I would like to be able to take a product returned by a customer (not purchased from customer-a return recorded on an invoice and credit issued or refunded) and to fix aka"refurb" the product and offer for sale again.

    Currently I can find no way to send it to the refurb module to record work done on it before putting back into inventory. It seems my only options are to return it to inventory or send back to vendor?

    In reality - we do rentals and this would be for our returned rentals before putting back into rental inventory.

    2 votes
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  11. Ability to re-order my list of automations

    I would like to be able to re-order my list of ticket automations.

    1 vote
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  12. Integrate into Wave accounting solutions?

    The API is available!! https://developer.waveapps.com/hc/en-us

    All of my companies have swapped to wave over other solutions like QB because it just makes sense. Any chance for Repairshoprr support?

    1 vote
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  13. Invoicing Serialized Items without selecting serial number

    For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.

    3 votes
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  14. Bundles on Tickets that ADJUST inventory of items in bundle

    Currently when we add bundles to tickets it keeps inventory levels the same. Not until we invoice the ticket can we see what our true inventory level is or what serialized inventory we still have left to commit to a ticket.

    Right now -I can add a bundle to a ticket but cannot let anyone else building tickets know that I am using up an instance of a product - unless I create an invoice. So as it stands it does not make sense for anyone to use bundles for tickets - to only use them for invoices.

    Bundling items…

    3 votes
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  15. Add Warranty Template to Bulk Inventory Edit

    Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.

    3 votes
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  16. christian@kevinscomputerservice.com

    Bundled inventory items removed from inventory when the bundle is added to ticket charges.

    Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.

    When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.

    This will help when doing inventory counts,

    3 votes
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  17. Auto Responders - auto respond only on initial email

    We would like to see the ability to have leads/tickers get the auto responder only on the first contact. So when a client sends the first message they would get the auto responder.

    After the initial auto response they would not get another auto response between ever reply that goes back and forth. It is like spam, clients get upset they don't know what to reply to.

    1 vote
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  18. New Email template

    A email template specifically for when a customer submits a ticket on the embedded website widget

    0 votes
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  19. Set appointments on the road with the RepairShopr Mobile App

    The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

    2 votes
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  20. Due Date according to Business Hours

    Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

    6 votes
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