General
3766 results found
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We need a way to re-order worksheets as they are automatically added to the tickets
We need a way to control what order worksheets are added in to the system. For example, we have a diagnosis, virus removal, final checks, and closeout worksheet that is added to virus removal jobs. But, when adding the sheets, the system will put diagnosis AFTER the virus removal sheets. This doesn't make sense. In the custom field editing page, please make it possible to assign an order of insertion for the worksheets.
7 votes -
Allow multi-column worksheets.
I suggest that if worksheets get over a certain length that they should be split into multiple columns on the page, especially if there are no other worksheets on the page. This could either be an automatic feature or perhaps an option that can be set when creating the worksheet or ticket. Currently the only option is to create multiple worksheets so that they will be in separate columns.
22 votes -
Add "Last Quarter" to Sales Tax Report
The sales tax report has several pre-populated drop downs. Unless I am not seeing it, "Last Quarter" isn't one of them. Since many of us report taxes after the quarter ends for the previous quarter, it would seem logical to have a drop down choice for Last Quarter.
12 votes -
Opt-Out Check Box for E-mail Addresses
We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not…
0 votes -
Bundled Item Labels
It would be really nice if I could print labels for my bundled inventory items...
22 votes -
Option to NOT Maintain Stock at Specific Locations
Some of our locations are just for ticket reconciliation and organization. It's really annoying having "low stock" indicators in inventory, only showing because "placeholder locations" don't have any stock.
Even more annoying is that new locations automatically are set to reorder at 0 and desired qty at 2. Every time we add a location or inventory item, we have to update stock numbers for every item.
Can you please add a way to set certain locations as "This location does not stock inventory"? Thanks!
1 vote -
Make the Issue Type and Customer Field Type The Same Thing
Selecting an Issue type when creating a new ticket should trigger the Custom Fields and linked Worksheets. It makes no sense to have them be separate Items. You can allow us to select what custom fields each issue type is linked to so it does not have to be a one-to-one relationship.
14 votes -
Make it possible to have your own PO#s.
It would be nice to be able to set your own PO#s. For example, if we manually enter the first one as 1000, it would be great if it would automatically go on from there instead of that long letter-number one that's in there. We would love it if you could change that! :) It would be very helpful.
1 vote -
QuoteWerks integration
We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.
Some info on there SDK. http://quotewerks.com/sdk.asp
Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.
81 votes -
Is it possible to introduce a method of blocking off whole days in Appointment Booking Module. Currently block off days we have to book eac
Is it possible to introduce a method of blocking off whole days (or a time period) in Appointment Booking Module. Currently, to block off days we have to book each tech off for the day. If we were both away for a 1 week holiday it would mean blocking off 14 individual days, not only time consuming but really messy.
1 vote -
Multiple note categories
when leaving notes on a ticket, maybe having a optional second category for example.
a diagnosis (the computer has this issue) but the customer may have already said they dont want it done if thats the case, you would mark it as complete.
being able to mark a note as 2 different type of notes would only save a small amount of time however would make life slightly easier.
Thank you for your time :)
Darien1 vote -
Phone Number Lookup
Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.
10 votesJust to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.
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Dashboard 2.0
We would like to see the dashboard be for NOC or Tech Center Driven. Something we can display on the wall in our tech area with key indicators like open tickets, tickets with a reply, tickets without time or tickets with out tech comments, tickets in a particular status, service calls scheduled for today, etc. We have subscribed to DOMO and the information there is great for an executive/owner level but not so great for on the fly statuses.
I have a attached a wonderful drawing of what I would like a dashboard to look like.
2 votes -
Prepaid Hours should work on value not quantity
We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…
16 votesCould you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr
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Use Branded Team Viewer Links
We are starting to use Team Viewer, and have set up our brand on their site. However, the link that RepairShopr uses gives the client a generic, non-branded form of the software. We were hoping we could provide the link to our branded software, so that the customer would get Team Viewer with our brand on it.
We also need it to track the ticket number on the Team Viewer dashboard, which my boss has stated is critical.
Thanks.
7 votes -
Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Ability to assign multiple categories per product
It would be great to assign multiple categories to an inventory item.
For example I have categories such as "iPhone 5c" and "iPhone 5s" yet there are parts such as a replacement battery which work in both phone models, therefore are applicable to both categories.
8 votes -
Allow customized estimates
In the Estimates, nowhere in each line item does it show the cost of the item including tax. This can be problematical as my customers are often confused what the savings or extra cost would be if they added or subtracted an item (all prices here in Australia are quoted including tax)
4 votes -
Intake Form Filtering
After completing the intake repair form, only the check marked fields show up for easier readability as well as saving paper.
1 vote -
Excellent Service
Hi,
Just wanted to say thank you for the excellent service. Phone fixed within an hour.
1 vote
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