Martin

My feedback

  1. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    ... and you KNOW private comments not meant for the customer are going to end up going out to the customer by accident... major major issues ahead with current proposal for new UI

  2. 9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    Totally agree - just a colour change would resolve this issue

  3. 1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    We use the integration... works very well. Sync is almost instant, so anything you change on repairshopr is reflected in woocommerce within a very very short period of time.

    Only thing i would prefer to change is this:
    As woocommerce is a wordpress only plugin it would be nice to be able to choose whether to sync our 'services' (ie repairs etc. that happen locally) with posts, rather than woocommerce, as this gets a bit messy when people try to order a screen replacement service online. Think it would be better to either seperate inventory within repairshopr or have ability to sync certain categories of repairshopr with posts instead of woocommerce products

  4. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    I agree - this actually ADDS to the time spent trying to do update tasks. Not sure the new UI is actually geared around flow... seems more geared to visuals rather than productivity?

  5. 48 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    surely this is a mission critical update????

  6. 86 votes
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    49 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

    Martin commented  · 

    Hi Troy.... Martin again.
    You kind of hinted at one point that this integration may go ahead some time very soon... is this actually the case because increasingly this is becoming a HUGE problem in the UK.
    We cannot any longer take advantage of some of the features you are rolling out.
    Example:
    Kabuto... great... I'd like to sign up people to offer an ongoing service - trouble is I then have to runa whole different tracking and accounting method to make sure that people are up to dat on payments before we start a session... so that's a flop
    Team viewer sessions... would be nice if we could automatically take money from remote support sessions created... which GoCardless can be set up to do... but no.. that's a no go too
    The there are other services that I am sure many of us all offer like hosting / domain / website site services / website maintenance etc etc.... but again no singluar common approach.
    Think you just need to be honest with us Troy cos this idea has been gathering pace for 3 years now... has way more votyes than a bunch of the other 'approved' status ones and i for one feel like I'm beginning to see that Repairshopr is no longer serving all my business requirements.

    An honest update will at least let us in the UK know whether we stick with until happening or start looking for a solution that actually caters for those of us across here - sorry so blunt because hand on heart, we love Repairshopr but this is getting testing

    Martin commented  · 

    Hi Troy and Repairshopr team.... any update on this please?

    Martin commented  · 

    Hi Troy, just to add my thoughts (again) on this one. GoCardless is really big in the UK because:

    1) of it's low fees
    2) one-off-payment capability
    3) payment button integration on invoices
    4) APi capabilities

    Whilst it's not got hundreds of votes here, it has considerably more than a lot of ideas already on the 'planned' list - which surely means that people are asking for this.
    There's a lot of integrations out there, I know, and whilst the US market is obviously your main target area it does feel a little one sided - there are almost no integrations for those of us in the UK.
    RepairShopr is a great solution, growing all the time and I don't even mind not being able to reclaim VAT on your bill because it's a really competent solution and one which we feel on the whole listened to, but it feels a little like you're waiting for someone to invent the wheel first to satisfy the ideal solution of taking your goods to market - sometimes, you just have to load up the horse :)

    Martin commented  · 

    Would be nice to get this feature early in 2016. New financial year starts in April - would be super cool to have this automatically getting all the recurring revenue in so we can concentrate on growing our business instead of chasing payments - plus, it looks like GoCardless has the US ear-marked for business soon looking at their growth map - then all you Techs in the US could also say bye bye to crazy high fees

    Martin commented  · 

    Any update on this idea from the repairshopr team?

    Martin commented  · 

    GoCardless is a brilliant Direct Debit payment system from the UK. We would love the ability to link recurring invoices to this payment system so that whilst the customer is present, we can setup the authorisation, then produce the invoice (or other way around! - whichever way it would work) and then that's it - no more hoping for payment on time, it's all done. We currently use the system through our accounting system, but this way, we can do the authorisation in-store straight away and know we are going to get paid on time, every time.
    Ideal for contract services, web hosting, email hosting, SEO services etc

    Martin supported this idea  · 
  7. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
  8. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
  9. 3 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
    Martin commented  · 

    fed up of asking for this one Adam.... surely this is a really really really simple thing to do but I've been asking for a year now - we have staff - we need to know that all staff entering any of these details know what the heck they are doing - parts ordering is a prime example... no idea of which price to put in on this screen vat inc. or exc. - and that's me the business owner!!

  10. 0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    Hi Greg:
    1) go to the ticket you created without the asset
    2) click the 'change' button at the top of the 'Ticket Info' box (top left hand corner)
    3) click the 'Assets' button at the bottom of the left hand column
    4) click the green button (create asset - new window)
    all done - new asset added after ticket creation
    hope this helps

  11. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
    Martin commented  · 

    we currently use custom fields to achieve this but the downside is we can't search what item is supposed to be in a box/bin location when there's just a random box on the side because a techie forgot to walk through with it when the customer arrived to collect it whilst it was just being finished off on the side - so yeh - this would be a really great feature

  12. 26 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    yep - same issue here

    Martin supported this idea  · 
  13. 17 votes
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    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
    Martin commented  · 

    It would be really helpful to be able to export a data-dump (into excel or CSV) of not just customer contact info, but their purchase history such as products or services bought, tickets raised and amount spent, for example. Or, even better, to be able to use this data to filter (using the new "customer > saved searches") to filter customers for specific marketing purposes. E.g. Give me all customers who purchased a custom built pc from me in the last 12 months, along with their spend, and contact details.

    This is essential to being able to use the data rather than just have it stored.

  14. 129 votes
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    under review  ·  23 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    with the new addition of being able to designate a 'referred by' customer when setting up a new customer, this feature would also be great so we can reward those customers who recommend us.. word of mouth is still the best way to get new customers so why not reward those that send us new business

  15. 93 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
  16. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    Hi Nick, I think what you are saying already exists and is done like thus:
    1) Go to the ticket that you have already created
    2) Click the 'Change' button on the 'Ticket Info' box (first on the left)
    3) Click on 'Assets' button at bottom of first column
    4) Add the additional assets (as you normally would) and click close
    5) Click the green 'Submit' button
    this then returns you to the ticket and whoohoo your ticket now has the new items that your customer brought in attached to the ticket

  17. 5 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    We like this idea too - it would be especially useful if you marked a product as discontinued or EOL to have it automatically reduce the re-order qty to 'blank' (as we notice putting it to 0 still makes it come up in the re-order email) and required stock level to 0 so that you don't have to then remember later on when all are sold to go and do that routine job

    Martin commented  · 

    we like this... would save a lot of time and to be honest it takes such a long time messing about between screens that we often don't get around to doing it so just have poor stock reporting
    hope it gets more interest ☺

    Martin supported this idea  · 
  18. 48 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin supported this idea  · 
    Martin commented  · 

    Not sure on this Lee (I have asked for clearer marking in the past of inc / exc) but the cost price is excluding VAT I think based on what it comes back with the margin made?
    Like you say - it only needs one more bit of text - either exc. inc. but hey! Also, same problem when ordering parts - as well as the price not clear on what to enter, what is the shipping box for price or notes?

  19. 8 votes
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    planned  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    Just another thought as well - could it be made REALLY clear whether a price is to include or exclude TAX / VAT
    A few of my staff have entered incorrect figures in the past then we wonder why we don't seem as competitive on some items until the error is found.
    As we are VAT registered this has a massive impact on pricing when entered incorrectly.
    many thanks,
    Martin

  20. 12 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Martin commented  · 

    Massive +1 from me too
    Currently we have to try and track all this manually which is a big headache - particularly if we can't get hold of a client to check if they want to continue their subscription.
    Which, would make this ideal to link to a recurring invoice too, but if the invoice is not paid then it would stop the clients service automatically (if the APi allows it)... and would also be great to integrate with GoCardless (which I believe you are talking to) as this could automatically take the payment

    Martin supported this idea  · 
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