Randon Trowbridge (Blue Thumb Technologies)

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  1. Pinned comments

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    I agree, where is this, we put what pickup bin the computer is in the comments, but after a few more notes, that gets lost in the horde of notes.

    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  2. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    24 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  3. Integrate with GSX, and TechDirect

    227 votes
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    57 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    Hey everyone, we have a asset creation tool that APi's directly to Repairshopr. We made this because most of our work is via remote connection and getting the serial number is not as easy as flipping it over. However, if the computer does boot, you can use this tool to inject the customer asset into the ticket on the front counter. If you want to know more, email me at randon@bluethumb.tech or call my cell 813-716-3539.

  4. Automated Assets

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    We have a solution for this...

  5. Asset Manager

    29 votes
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    under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    We simply use the serial or service tag as the unique identifier.

  6. Display link to invoice on 'multiple tickets on one invoice' ticket.

    45 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    This is finally done!!! Thank you RepairShopr

    https://www.repairshopr.com/blog/posts/feature-friday-update-to-ticket-charges-applied-to-multiple-invoices

    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 
    An error occurred while saving the comment
    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    I almost posted this same subject... I see its an old request, so any updates on if this is being worked on?

    I hate that it current doesn't show the linked invoice to a ticket that is sharing an invoice with another. I current put a comment in saying that charges are on invoice #XXXXX... or something of that sort, but having the progress area show green with the linked invoice would be perfect.

  7. Integrate Amazon as a parts distributor like iFixIt

    127 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  8. Client Google scatter or location Map

    0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

  9. Canned Response Variables

    13 votes
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    under review  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    Here are the variables

    AVAILABLE TAGS:

    {{account_address}}

    {{account_city}}

    {{account_email}}

    {{account_name}}

    {{account_phone}}

    {{account_state}}

    {{account_street}}

    {{account_tech}}

    {{account_url}}

    {{account_vat_reg_no}}

    {{account_website}}

    {{account_zip}}

    {{appointment_end_time}}

    {{appointment_start_time}}

    {{asset_name}}

    {{asset_properties}}

    {{asset_serial}}

    {{asset_type}}

    {{assets}}

    {{customer_address}}

    {{customer_address_2}}

    {{customer_business_name}}

    {{customer_business_name_and_full_name}}

    {{customer_business_name_or_customer_full_name}}

    {{customer_city}}

    {{customer_credit}}

    {{customer_custom_field_customer_type}}

    {{customer_custom_field_preferred_contact_method}}

    {{customer_email}}

    {{customer_first_name}}

    {{customer_full_address}}

    {{customer_full_name}}

    {{customer_mobile}}

    {{customer_open_balance}}

    {{customer_phone}}

    {{customer_prepay_hours}}

    {{customer_state}}

    {{customer_unapplied_credits}}

    {{customer_zip}}

    {{disclaimer}}

    {{estimate_date}}

    {{estimate_disclaimer_template}}

    {{estimate_line_items}}

    {{estimate_number}}

    {{estimate_paid_stamp}}

    {{estimate_paid_stamp}}

    {{estimate_subtotal}}

    {{estimate_tax}}

    {{estimate_total}}

    {{gray_social_links}}

    {{initial_comment_body}}

    {{initial_comment_date}}

    {{initial_comment_tech}}

    {{intake_form_terms}}

    {{invoice_disclaimer_template}}

    {{invoice_line_items_table_no_tax}}

    {{line_item_rows}}

    {{line_item_rows_no_padding}}

    {{line_items}}

    {{line_items_unit_price_as_tax_inclusive}}

    {{logo_100}}

    {{logo_url}}

    {{online_profile}}

    {{online_profile_url}}

    {{opt_out}}

    {{opt_out_url}}

    {{password}}

    {{pay_with_credit_card}}

    {{pay_with_paypal}}

    {{problem_type}}

    {{reply_above_line}}

    {{signature_line}}

    {{signature_line}}

    {{tax_label}}

    {{tech_bio}}

    {{tech_name}}

    {{tech_photo_url}}

    {{ticket_barcode_string}}

    {{ticket_creator_name}}

    {{ticket_custom_fields}}

    {{ticket_date}}

    {{ticket_disclaimer_template}}

    {{ticket_due_date}}

    {{ticket_images_rendered}}

    {{ticket_link}}

    {{ticket_location}}

    {{ticket_meta_details}}

    {{ticket_number}}

    {{ticket_problem}}

    {{ticket_public_comments}}

    {{ticket_subject}}

    {{ticket_url}}

    {{ticket_worksheet_tables}}

    @Troy Mark this as completed.

    An error occurred while saving the comment
    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    I know this is late but I just searched for this question... but it is in repairshopr and the variables that can be used are here... repairshopr.com/templates/154576/edit

    If that link doesn't work, check under templates, and when you click edit the variables show on the left

  10. Outbound CID call tracking

    20 votes
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    under review  ·  33 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    So did anyone ever get this to work or has it been planned to be worked on or did Troy find it won't ever work?

    Forgive me if the answer is in here already, I glanced through the comments and didn't see an exact solution, I did see that Ryan had a solution of sorts,

    We just moved from vonage to freepbx with twilio SIP and messenger... inbound works awesome, can't get outbound to work.

    Let me know...

    Thanks in advance

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