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Randon Trowbridge (Blue Thumb Technologies)

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  1. Pinned comments

    22 votes
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    1 comment  ·  General  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    I agree, where is this, we put what pickup bin the computer is in the comments, but after a few more notes, that gets lost in the horde of notes.

    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  2. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    24 votes
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    15 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  3. Integrate with GSX, and TechDirect

    258 votes
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    66 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.

    January 28th 2016

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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    Hey everyone, we have a asset creation tool that APi's directly to Repairshopr. We made this because most of our work is via remote connection and getting the serial number is not as easy as flipping it over. However, if the computer does boot, you can use this tool to inject the customer asset into the ticket on the front counter. If you want to know more, email me at randon@bluethumb.tech or call my cell 813-716-3539.

  4. Automated Assets

    5 votes
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    1 comment  ·  General  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    We have a solution for this...

  5. Asset Manager

    32 votes
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    under review  ·  5 comments  ·  General  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    We simply use the serial or service tag as the unique identifier.

  6. Integrate Amazon as a parts distributor like iFixIt

    135 votes
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    under review  ·  16 comments  ·  General  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) supported this idea  · 

  7. Client Google scatter or location Map

    0 votes
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    1 comment  ·  General  ·  Admin →
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  8. Outbound CID call tracking

    20 votes
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    under review  ·  34 comments  ·  General  ·  Admin →
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    Randon Trowbridge (Blue Thumb Technologies) commented  · 

    So did anyone ever get this to work or has it been planned to be worked on or did Troy find it won't ever work?

    Forgive me if the answer is in here already, I glanced through the comments and didn't see an exact solution, I did see that Ryan had a solution of sorts,

    We just moved from vonage to freepbx with twilio SIP and messenger... inbound works awesome, can't get outbound to work.

    Let me know...

    Thanks in advance

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