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  1. Products/inventory Page

    On the inventory/products main page i would like to see one of the sortable headers replaced. the item "maintain stock - true/false" is not needed for viewing on the page. I would like to see it replaced with "Physical location" taken from the product details page. This would allow the user a fast way to locate the part without having to click on the part to find the location.

    it would also be nice if we could customize the headers by choosing what we want to see and we should be able to pick from all the fields on the…

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • iPad POS Support

      Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

      7 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • make RMA's searchable or viewable by status.

        As of right now, in the RMA/Returns Tracker - once an RMA is set to "resolved" it is hidden from view, and we can't see it again if we need to look it up for documentation or research purposes. A button to view completed, or a search function to see RMAs by status is needed.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Add manual item to estimate via csv or text

          As we always have bulk list of items to enter manually which cost time (as general service business), it will be more easy to insert manual items to estimate via csv file if you can provide import option some were in the estimate page.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Invoice Quick view

            add an email button to it, to quickly email invoices to clients

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Worksheet Completion Reporting

              Would be great to see a report of worksheet completion. We have worksheets for tickets setup that are not getting done. Would be nice to start seeing the completion rate for accountability.

              3 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Push Vantiv to support UK now they have merged with Worldpay

                Now Worldpay and Vantiv have merged, it would be great to see if they would support partnering up with yourselves for UK (and other areas) payment processing.

                I called Worldpay and was advised they are keen to onboard payment applications such as your in areas Worldpay support as Vantiv fills a gap they have in this market area.

                Can you reach out and gain headway as we need re-occuring subscriptions here in the UK (And other areas I'm guessing).

                9 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Custom SSL Certificate

                  Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

                  45 votes
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                    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Estimate line items to existing ticket

                    Currently we are able to create an estimate that is linked to an existing ticket, but if the estimate is approved, we need to create an entirely new ticket, or a separate invoice.

                    I believe it would be beneficial, once approved, to place the line items from the estimate, into the existing tickets open invoice (Under "Add/View Charges") with a "Add to Ticket" button or similar functionality.

                    4 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bring back comment searching for tickets

                      Previously one could search through tickets by typing something that was in comments. For example, if comment in any tickets included code ACBDF-GJHIK, and one searched for ACBDF, it would show in the search results.

                      11 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow canned responses in the labor log

                        It would be great if we could access the canned responses in the labor log

                        6 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Appointments icons (enhancement)

                          Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)

                          My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for…

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow printing to multiple label printers.

                            I would like you to implement a way to print to different label printers. I want to have a label printer in the back workshop that we can send customer and asset labels to instead of walking up front to get them. This seems like a small thing but spread out over all of my techs it does eat up a decent amount of time.

                            7 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Opt Out email box checked by default

                              When creating a customer we always ask if they would like to receive our email communications. If they opt in, we are synced with Mailchimp so they will be added to our list. Because we are sensitive to our customer's privacy and preferences, we'd like to have the opt out box checked by default so we have to UNcheck it if they want to opt in.

                              This is not a big deal, but since there are preferences for other things to be checked by default, it would be nice so we don't inadvertently add people to our list who did…

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • filter time clock per employee or week

                                I think it would be great if it were possible to filter the time clock entries by employee or by week. That way you could see all the entries made by one employee, which would be convenient for payroll.

                                6 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Separate Labor, Parts, Shop Supplies totals at the end of the ticket, estimate, or invoice.

                                  Hello, Many insurance companies, and customers are used to seeing a separation of labor ,parts, and misc charges totaled at the end of their estimates or invoices. It appears that, currently, there is no way to have parts, labor, and misc charges automatically represented a the end of the paperwork. It would be great to have this.

                                  4 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • In the RSR Mobile App, we need the ability to apply a single Square payment to a number of invoices.

                                    While the RSR Mobile App integrates with Square (Full RSR App does not), it does not provide the ability to apply a single payment to multiple invoices. So ... if we could add that functionality into the RSR Mobile App or add Square integration into the Full RSR App that would be great. Either solution would work!!

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Separate Internal Comments from Automations

                                      Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

                                      3 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Consignment

                                        I would like to know if it would be possible to do a consignment section in Repair Shopr. We sell outdoor power equipment and take things in from customer that we can sell and take a percentage but when we do this we also do a complete inspection and take the cost of the service and parts out of the sale price. I like the customer purchase screen but don't want it to show that the store made a several thousand dollar profit when it didn't. Is there a way to set up a consignment feature to sell other peoples…

                                        2 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please add variants to products

                                          so that we can have different prices per location

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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