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  1. Repairshopr auto re-ordering from Amazon

    Whenever I input an invoice for an item that is in inventory. i.e. iphone 6 lcd repair. I want the inventory system setup, to automatically re-order an Iphone 6 lcd from my supplier (amazon or ebay). I have heard of some users being able to pull in tax or inventory info from Amazon. Can tell my Aleksa to reorder parts as well, if that helps. Problem is, people forget things, this system would never forget.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add notes to invoices

      I am looking to be able to add simple notes to my invoices and Estimates. Just an open text box that I can free enter text and place on the templates. We always need to add little notes, like delivery instructions or special conditions.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to set a specific tech to a specific client.

        We need the ability to set user X to see any and all tickets for client X. Currently there is no way to achieve this without allowing user X to see all tickets in the system.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Export inventory changes to csv

          To better filter for what I am looking for I should be able to export the inventory changes to csv.

          I think all reports should be able to be exportet to csv.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • I would like to be able to add charges to a ticket at the time of creation, based on the ticket title. We charge a standard diagnostic fee

            I would like to be able to have the system automatically add charges to a ticket at the time it is created, based on the ticket title. We charge a standard diagnostic fee for every repair, as well as a pickup and delivery fee if needed. It would be awesome if these charges could auto-populate to a ticket.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Payment recieved by or invoice prepared by

              I would like to be able to know who made the invoice and who took the payment, perhaps a text box for the initials or operater name would be helpful. We are thankfully able to assign a tech for the repairs but I would find it useful to be able to track who made an invoice.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to choose email from address based on location

                We have multiple stores and each store manages its own email.

                Currently, RS only allows emails to be sent from one email address. This isn't too handy, someone has to monitor that email address and then forward on the email to the right store. It would be much better if you could set a from email address that was based on your logged in location. Estimates, invoices, ticket comments replies would then find there way back to the right owner.

                You can set location specific email address in the big chain settings but this doesn't seem to be applied anywhere.

                6 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Widget Flow: skipping a stage

                  My Widget Flow has an appointment potion, it would be nice if the client will have a "skip this stage" option if no appointment needed.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Different appointment times for weekdays and weekends

                    My shop got different work hours for weekdays and weekends.
                    When a client creates an appointment on the widget, the business hours should be different for the weekends.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Link to Customer on RMM Alert

                      When the customer is listed on the RMM Alert (because it has been mapped), it would be nice to be able to click it and link to the customer in Repairshopr.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • update customer phone number on ticket creation

                        ability to view and replace current customer contact information during ticket creation.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Better leads to ticket process

                          The way leads are processed is backwards in my opinion.
                          My frustration is that you have to press save as you edit each field or you loose the last one.
                          Also my techs will assign a lead to me then create a ticket giving me 2 notification rather than just one.
                          Here is my suggestion:
                          We should not have the option to edit any fields, yes add notes, and yes send messages, and have the emails to and from on a lead front and center. Have a nice Create Ticket button that would allow you to change all of the…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Have input type search on Inventory Category drop-down field

                            We sell items that are unique (some individually certified) but have characteristics that can be repeated in future inventory items.

                            In order to optimise our inventory searches and reports it would prove much quicker to be able to type the category nodes into the drop-down menu (perhaps with some kind of auto-complete function to choose the correct sub-node).

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • don't make test sheets sort alphabetically

                              don't make test sheets sort alphabetically

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • save on paper

                                Hi we would like to save on paper printing by incorporating didgital signing to our bookings. What's the best way to do this using a digital signature pad connected to our PC?

                                1 vote
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Format estimates so they don't appear as jumbled text

                                  It would be nice to have estimates not look like a jumbled wall of text.
                                  I generally create estimates so they are easy to read, that all goes away once I click Save. It then turns into a wall of text that no one is going to want to read. It looks sloppy and unprofessional.

                                  Please add the ability to format estimates. Thank you.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Separate prepaid labor pool

                                    It would be nice to be able to separate prepaid labor into different pools.
                                    For example: your client would like to have a monthly prepaid commitment to you for 10 hours of labor but would like to have another prepaid pool of hours for a specific project to be billed against without deducting from the monthly hours.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add an entry field in the tickets for the internal location of the repair item. Also if it could be displayed on the dashboard

                                      It would be so useful if we could either type or dropdown menu a location code for the repair item in shop. This way we know exactly where to look if a customer calls or comes in to pick up. In order for this to be the most effective, it should be visible in the dashboard also.
                                      This should be one of the more prominent type of information fields should be shown in the ticket template and the invoice template also.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Related ticket Info on Invoice

                                        On your new format, there is no related ticket info on the invoice. Must go back to the ticket to see related info. On your old format, related ticket info was seen on related invoice as well.

                                        1 vote
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add internal notes section on invoices

                                          when doing AR there may be mutlple times that I follow up on payment and it would be nice to make internal notes on the invoice so that I can see the last time i tried to collect.

                                          1 vote
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