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  1. Labor Log Notifications

    It would be super helpful if you could add a little clock next to the tickets on the tickets screen and on each ticket square for the dashboard. This way you can easily tell which tickets are currently logged into and working on currently.

    It would also be great if when inside the ticket when a labor log is running if they clock would be a different color (maybe green could work for the background). It would be immensely helpful!

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • tickets opened and resolved on Z Reports

      It would be awesome to see a "Tickets Opened" and "Tickets Resolved" on each daily Z Report. Or maybe even just a way to customize the Z Reports with some more information.

      1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • 0 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Mobile App Feature Request- Show IMEI/Serial Number info

          I sell mobile phones. Normally I use the web application to choose which IMEI I'm giving the customer. I've noticed with the iOS/Android app an issue:

          1. You can't choose an IMEI/Serial number when creating an invoice while using the app.
          2. Even if I created an invoice in the past, when I come I try to pull it up in the app, it doesn't show the IMEI/Serial number that normally appear in the web app.

          I also sell phones locally outside of my shop. It would be very handy to be able to use the app through this feature;…

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Email/Invoice Not Opened Notification

            I've noticed a few of our clients are not opening the invoice/email we send to them. Is there a way we can turn on a notification when a client hasn't opened our invoice/email after a certain number of days?

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow the ability to rename/edit payment methods

              Would be very handy to be able to rename payment methods rather than having to delete and create new. We've switched finance companies a few times and the initial payment was setup using the no longer used company name and it confuses staff.

              RS support tell me that deleting and creating a new payment method has negative affects on past reports and not to delete the method.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • bulk item discount (price teiring)

                When a customer is bulk purchasing allow an auto discount price

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Repairshopr subscription invoices in PDF format

                  Please consider sending Repairshopr subscription invoices in PDF format. This will greatly assist in furthering our accounting automation.

                  0 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sorting of Ticket Custom Fields

                    Ticket Custom Fields are listed in order of creation. They should be in alphabetical order or changed manually.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please, Please, Please - Add recurring appointments to your calendar.

                      I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

                      10 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • When a customer replies to an estimate or invoice can a notification be given on the respective tab at the top of the UI?

                        When a customer replies to an estimate or invoice can a notification be given on the respective tab at the top of the UI? There is sometimes a red dot with a number on the leads tab. Can something like this be done for all the others as well so customers are not falling through the cracks or replied to late?
                        A notification When a customer replies would make my life a lot easier.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to control how a Lead & hidden notes merge to a ticket.

                          Often a customer creates a new lead that belongs on a specific ticket. Which merge is great for. Unfortunately I usually want that merged information to be viewable by the customer as a Public Note, whereas currently the lead when merged ends up as a Private Note. It would be pretty nice to be able to control that.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Enable recurring tickets for weekdays.

                            Currently, we have to come in Monday and delete useless recurring daily tickets from the weekend.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add a Way to Disable from Stockout Report

                              It would be really helpful if there was a way to disable items from the stockout report. Inventory piles up after a while, and we've gotten rid of a lot, but going through one-by-one in Inventory is time consuming and can be somewhat frustrating.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Get rid of Feature Friday

                                  Feature Friday is terrible. Only the forced pop-ups when you log in to Apple's GSX are worse. Please get rid of it. It pops up at the worst possible times. I even negotiated a 4 day work week with my boss so I didn't have to come in on Friday. And yet, there it is on Monday, the next time I pull up RepairShopr.

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Really need a multi-currency option.

                                    This is a much needed feature as I including others I am sure have clients all over the world, some pay in Euros, some American dollars, some in New Zealand dollar etc etc. It would be really a great option to have as I can't bill my customers for example in Serbian dinars if they're in any of the other countries mentioned above. Surely there's a bigger demand for this feature that currently presented.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • make signature boxes in dark mode more noticeable

                                      make the signature boxes stand out more in dark mode. can be hard to distinguish where they are on the screen.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Email private comments to a ticket?

                                        Would like the ability to email comments to a ticket but as a private note.

                                        Using the method mention in this url (i.e. subject= TICKET:TicketNumber, etc.);
                                        https://feedback.repairshopr.com/forums/165658-general/suggestions/6373753-tech-ticket-comments-via-email, creates the comments as 'public', and with a type of 'contact'.

                                        The default seems to be a 'contact' type with a public note.

                                        Any suggestions?

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Tickets Screen Choose No Tech

                                          When you click on a ticket you have the ability to select no tech. But on the ticket dashboard, there is no option to select no tech. It would help speed things up if I didn't have to click into a ticket to select no tech.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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