General

  1. Sync Customer to Toggl

    When RepairShopr creates a new project in Toggl, it includes the ticket number and customer name in the project name, but leaves the Toggl Client field unpopulated, which means you can't run reports by customer in Toggle. It would be great if the Client field in Toggle was populated with the Customer field from RepairShopr (and a new customer created if necessary), and optionally, if the project name in Toggl included the Subject from the RepairShopr ticket rather than the customer name.

    1 vote
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  2. Widget Colors

    I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
    Or make it possible to add or edit the css code for the widgets

    3 votes
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  3. would like to email stock list to trade contacts

    would like to email stock list to trade contacts.of all the items we have for sale

    1 vote
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  4. Add a quick close feature in leads.

    We have a lot of informational alerts coming into our leads (Via our support email) We want to retain these alerts for historical purposes, however it can become tedious to create a call out of the lead then mark the call as resolved.

    1 vote
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  5. Warranty on repair tickets

    Is there a way you can apply a warranty template to a repair ticket?

    1 vote
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  6. Asset Status

    Could you please look at adding "Disable / Enable" status to Assets. We are in need of options to better manage Assets & associated recurring RMM billing.
    Ability to Disable Assets ( this will remove the Asset from RMM billing )
    Abillity to Enable Assets ( resume RMM billing)
    Veiw Disabled Assets ( show history same as inventory)
    Rgds,
    Peter

    1 vote
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  7. Add item to bundle by scanning its barcode

    The bundling interface does not appear to allow us to add items to a bundle via a barcode scan. It would be great if we could quickly build a custom bundle by scanning in all the items that comprise it. Even better would be the ability to track serialized items that have been put into a bundle.

    1 vote
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  8. Marketr Color text

    It would be GREAT if we could use Color Text in marketr for email marketing. It makes the emails more appealing.

    5 votes
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  9. It would be nice if Autoprintr had a packing slip option.

    It would be nice if Autoprintr had a packing slip option.

    1 vote
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  10. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    21 votes
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  11. Ticket Automation Content Condition

    Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.

    6 votes
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  12. RMA Product Instance #/SKUs next to item for checking

    In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.

    3 votes
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  13. Advanced Service Billing ideas

    Reoccurring invoice are great but lack alot of necessary things such as pro-rating and the ability to change other prices based on thing being billed. Here is my ideas:
    Have an option to turn on Service Billing
    on the customers page you will have a place to add services that are billed on a monthly billing date. The services will be a inventory service or item plus a set of rules much like a contract. If say we have a customer that goes with our MSP package that does not include onsite service but does include remote service then when…

    5 votes
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  14. Can we use search field to find a balance/price on a items, invoices, tickets, etc?

    Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

    1 vote
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  15. Disable ticket creation from customer portal - by defalut (2)

    Hi,
    I know that there is simillar idea on this forum:

    (https://feedback.repairshopr.com/forums/165658-general/suggestions/11463330-disable-ticket-creation-from-customer-portal)

    But what for those that want to turn off that option compleatlly?
    It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
    Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.

    Do you have plan to fix it…

    3 votes
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  16. create Microsoft flow integration for the Repairshopr API

    We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

    While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

    1 vote
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  17. Customer Feedback Ratings

    It would be great if you could add feedback ratings whenever the tickets will be resolved.

    1 vote
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  18. Apply Contract Pricing Discounts to Product Categories

    Hey everyone, lets talk about Contract Pricing and discounts.

    I have a ton of items in product categories, and some of my customers get a discount based on the product category, which we try and handle through Contracts.

    Here's a scenario:

    I have a customer that resells small cylinders of gas that we manufacture in house. My margin on these is decent, so they get 30% off our list pricing of any gas. The problem is that there are something like 300 SKUs easily in this category. I can't add all of these manually every time we get set up…

    13 votes
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  19. Checkout Module for our own assets

    The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

    Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

    28 votes
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  20. Mark Invoice as Sent / Tick Box

    I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

    46 votes
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