General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. merge assets

    Please add the ability to merge assets. When deploying Kabuto agents to existing customers, it creates duplicate assets. I would love to merge these and retain the existing history on the new Kabuto asset.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Upload field in custom widget

      Upload field in custom widget
      Is it possible to make a field if the customer wants to add a attachements when creating a ticket in a custom widget?

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Appointment to show

        Hi. It would be very useful if we could have a column for Clients current appointments. We constantly need to check when a Client has an appointment and showing it the front ticket screen would be very useful

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Reorder the Search All Things results to show - newest tickets first

          SOAT is a useful feature, but it only shows five tickets or so and it shows the oldest ones first instead of the newest. Reorder the results to show the newer tickets first and it will greatly enhance the value of the feature.

          5 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Multiple status fields

            We use the status field with Zapier and trello to move tickets about etc. When customer reply to a comment, it changes the status to 'customer reply' which is all very we ll, but we then lost what the status _WAS_ before they replied. Would it be an idea to have a 2nd status filed, that can be accessed via Zapier that is not affected by anything other than admin defined changes (manual, zapier, automation etc)

            9 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • in/out Time entry on ticket notes

              Start and stop time on notes section rather than/as well as minutes spent.

              Sometimes when I leave my customer I find it would be easier to put the time I got there and the time I left then calculate the minutes. Also if you put the minutes in say an hour later it puts the wrong in/out time on the labor log. I know you can do this in the labor log but that does not go to the ticket notes or email customer.

              2 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Toggle for QB customer override

                When RepairShopr is synced with QB it now changes customer information that has been set up in QB if it doesn't match what is in RepairShopr (change happened during an update in Nov 2018). It would be great to have a toggle where we can elect to have this information changed or not like we have for syncing payments.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Change values in recurring invoices

                  Please can we have the ability to change the value globally of the item in the recurring invoice

                  Lets say we have 1000 Office 365 customers, Microsoft increase their price by 10%, we need to be able to pass this on and change our price.
                  There is no such option to do this- apart from change 1000 individual entries.
                  It also would be useful to price change say increase the price by 5% per year
                  Thanks

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Show Open Tickets When Creating New Ticket

                    When you go to create a new ticket and enter the customer name. It would be great if there was a spot that showed your current open tickets (Number/Date/Status/Subject/Vehicle Name). This way to prevent two tickets for the same asset getting created.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Maintain field selection when adding items to logistics transfer by barcode scanner

                      When I use a barcode scanner to add items to a logistics transfer, the page refreshes after each item and I have to reselect the field for each new item.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • remove/hide related ticket comments from the invoice page

                        **SUPER SIMPLE REQUEST** IT'S LITERALLY AN ON/OFF BUTTON IN SETTINGS**
                        I'd like to use an iPad to have our customers sign the invoices but don't want them to accidentally see the private comments on tickets.
                        is there any way we could remove/hide private ticket comments from the invoice page? it is referred to as "Related ticket" section.

                        2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Asset Type editable for more than one asset type at a time and have it update the already existing assets of the asset type edited.

                          Asset Type editable for more than one asset type at a time and have it update the already existing assets of the asset type edited. We have a large number of asset types and this isn't quite geared to our industry so we have a lot of trial and error.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Account Number for Customers

                            As a managed service provider it is important to keep customers organized. Currently, there is no way to add an account number to customer other than using Custom Fields. This works for initial use, but the account numbers are not searchable in the Customers tab rendering the custom field useless. Also, if there was an internal account number we could add an account number tag onto invoices, tickets, etc.

                            8 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • make the boxes for serial numbers longer

                              When checking in parts from a purchase order, if adding a serial number to the part, the box is rather short, and you cannot view the whole serial number without scrollingto the side. Make the box a little longer so you can add longer numbers.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • "Search all things" sorting

                                It would be much more useful if this sorted in reverse chronological order rather than forward. If I start typing "dell" to look for a recent ticket, a list of the very first Dell computers I worked on years ago is not useful.

                                Same would apply to Customer, Leads, Invoices and all other fields that show in the search.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Have the option to enter time in 24 hour (military) format

                                  I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.

                                  <rant>
                                  I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.

                                  It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then…

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Integrate Tsheets for timekeeping.

                                      My company and I have been using Tsheets to track out time in and out of our shop and it has worked wonderfully (it integrates with QuickBooks very well). I was hoping to see if Tsheets integration for tickets could be a thing.

                                      10 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add notes to invoices

                                        I am looking to be able to add simple notes to my invoices and Estimates. Just an open text box that I can free enter text and place on the templates. We always need to add little notes, like delivery instructions or special conditions.

                                        8 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Send serial numbers on invoice to quickbooks

                                          In RS I have an invoice and the description of product fields lists serial numbers if the item has serial numbers. When this invoice is sent to QBO it does not include the serial numbers in the description. Please add the serial numbers to the description.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base