General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Pending Ticket Charges

    Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

    So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customers / Companies' managers approve employee tickets

    We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.

    Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stock Take List filters/groupings

    In the Stock Take Lists page, you are able to see all of your Stock Take Lists you have made.

    As of right now, there are no ways to group similar stock takes together, they just save randomly in the list. My suggestion would be to give us a way to filter or group these stock takes together. Either by name, or location set for the stock take would help us navigate the Stock Take Lists page much easier!

    18 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Grouping box colors

    When i group repairs the boxes are an ugly grey . It would be nice to add colors for different grouping boxes

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Purchase Orders and Quickbooks Desktop

    I would really like to have the ability to create Purchase Orders in RS and have them sync with QB. We can't move to QB Online, and this is the only feature left that is keeping us from using RS as a one-stop tool.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. I would like to have some integration with Review Trigger

    It would be nice to automate the review process. After I invoice someone, it would be good to have the system tie in with my review trigger account and send out a review request a few days later.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Place deposit on customer account (not on ticket)

    I'd like the ability to make a deposit from the customer account screen. We take deposits when customers make appointments, and we'd rather not have to make a ticket for this. We've been using the payments feature, but that makes billing clunky. It would be nice if when you got to invoicing it would detect store credit, or a deposit and it would automatically apply it. In other shop management programs there is usually a check box that says "Do not apply credit" if the customer doesn't want to use their deposit.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. grey out travel time in calendar for travel

    Adding travel time is great but it doesnt show in the calendar. So our reception - if they don't know the location of the job - makes the appointment and then books it in; it should visually show that it is travel time [especially if it is 1-2hr travel time]. Even a greyed out/or checked colour of the actual colour.
    Example:1x tech is green. He has an appointment that goes for an hour. The appointment block is green. but the travel time is an hour there and an hour back. The travel time could come up as a slightly see-through…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update the font color in month to date stats for a Dark Mode. It is currently still dark

    Really like dark mode. Nice on the eyes, especially at night. The font color does not change inside the leftmost pie chart on the dashboard.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Registration Email before Portal Invitation

    I think it would be good once a new customer is added, the system sends out a registration email. Then once the customer fills out the information, the admin can input the data and setup users for portal, then the system will send out the portal invitation email.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Copy or clone customer data (and assets, etc) from RepairShopr to SyncroMSP

    We are customers of both and currently you can only migrate all your customers from RS to Syncro completely, with no way back.

    It would save a lot of time and avoid mistakes if we could copy or clone all the data held on a customer at a time - or select any number of customers, as we don't need them all.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. PART ORDERS ON TICKET

    WHY NOT IMPLEMENT PURCHASE ORDER MODULE, RIGHT ONTO THE TICKET MODULE .. INCLUDING, VENDOR, DATES, ITEM #, DESCRIPTION, PART RECEIVED ETC ETC ..

    WHY DO WE HAVE TO COPY PART INFORMATION 2/ 3 TIMES INTO EACH MODULE..

    MAKE PARTS ORDERING EASIER WITH MORE OPTIONS/FIELDS, RIGHT FROM THE TICKET.. IT WOULD SAVE TREMENDOUS AMOUNT OF TIME AND EFFORT ..

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add the Transaction response code from a payment to the Quickbooks Payment reference no. field.

    When using QuickBooks online the payments from RS get moved over to QBO as expected. Then when the payment is deposited we can match the payments to the deposit and reconcile the account. However there have been times that payment did not sync or we have payment but no deposit etc. Having the credit card "transaction response code", check number, etc populate the QB payment "reference no." field would be great help. They data makes looking up transactions easier.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make Customer Unique ID Visible and Searchable

    Could you please look at making the Customers Unique ID Visible and searchable in the system.
    This would help a great deal as I could give my customers this as a reference for making payments and when doing the reconcile with Xero I would be sure of posting to the correct account.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Implement webauthn / usb authenticators

    Webauthn is an open standard that allows one to us a USB authenticator such as the Yubico. This allows one to quickly login on any device with your authenticator, and is the direction security is moving in. We've been using them for Dropbox and O365, and the team loves it. If RepairShopr could adopt the standard at some point, that would be awesome! Kill passwords! The future is now!

    https://webauthn.guide

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. MONDAY.COM

    PLEASE INTEGRATE WITH MONDAY.COM, VERY POWERFUL PLATFORM, FOR PRETTY MUCH EVERYTHING, INCL. SCHEDULING, MAPPING.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to select items for sync to Woocommerce.

    We only want some items sync'd since many items are small parts and useless to try selling one at a time.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dashboard

    Dashboard tickets are getting better. I would like to be able to color tickets based on the ticket type as well. Example, We have business customers and residential. We do data recovery, forensics, computer repair and websites. We have a different SLA for each. I would like to be able to have two colors on one tickets. One color for Business etc, etc, and one color for the ticket status. That way at a glance we know what kind of work is pending. It saves a lot of time when looking at tickets.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cursor

    Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General

Feedback and Knowledge Base