General

  1. I would love to be able to create Insurance Assessment/Quote

    Would like to be able to have a button to click to create an insurance assessment with the Estimates and Invoice buttons within the ticket. so then i can change the status to Insurance Assessed and can find the Insurance Assessment with the invoices and estimates under that customer.

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Include Ticket name and/or customer name in the title

    I like to have several tabs open at once so that I can view different tickets or customers simultaneously - It would be very helpful to have the ticket name or customer name in the html title so that the tab would show which is which. This would also be nice when using the back button, as pulling up the "back" list just shows our business name for all previous pages.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. CUSTOM FIELDS

    IT WOULD BE GREAT IF YOU COULD UPLOAD CUSTOM FIELDS BULK FROM AN EXCEL SHEET.
    MAKES
    MODELS
    COLORS

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    At this time we feel we have built enough in the Customer Relationship Builder that there is no need for constant contact to be used.

    You can fully build and send all types of email campaigns from within RepairShopr, so we’ll have no use for an integration.

    If you think we are missing some features that you like at constant contact, let us know!

  5. Interlink ePad signature pad support

    Please add support for the Interlink line of ePad signature pads.

    3 votes
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disable "resolve now" on ticket screen

    As above really, I don't "resolve" a ticket until the invoice is paid.

    26 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.

    Thanks all who added their input!

  7. 1 vote
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    declined  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sage Export Function / Intergration (UK)

    Hi, our accounts team use SAGE as oppose to quickbooks and have asked if a SAGE Export Function / Integration is possible / planned?

    49 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Deleting Items - without csv import!!

    Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.

    Thanks,

  10. Edit Tickets in Client Portal

    Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add filtering to "Invoice Export to CSV" by date

    I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for your feedback on this. The invoice export currently will export all invoices to CSV. It exists as a means of back up or to be used for customized reporting that we do not currently offer. We don’t have plans to add the exports to the Scheduled Reports feature at this time. If you are interested in scheduled backups of CSVs we have a Premium service in the App Center that can do nightly or monthly backups of the CSVs.

  12. Marketr - Use invoice status as a trigger to send emails

    I'm not sure why, but my tickets aren't closing despite invoicing and subsequently that invoice being paid. At the moment I only see an option for Marketr to work when the status of a TICKET is changed.

    I would like an email to be sent two weeks after the customer has made payment on their invoice.

    Is this possible?

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Based on your description of your current flow, it sounds like the problem lies with the behavior of the Ticket Status. Currently when you change generate a invoice from a ticket, the system is hard coded to change the ticket’s status to invoiced. This means the ticket no longer shows as resolved. You do get prompted to close the ticket out after you’ve taken the payment, otherwise it will remain in invoiced status.

    While we don’t have plans currently to change the hard coded status, it is something we may do in the future. Thank you for your feedback.

  13. Export Inventory Reports

    There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to edit Ticket Comment Date (Private)

    After deleting and editing ticket comment the dates are incorrect and therefore the comments are out of order. If I can change the date then at least the comments are back in order and in logic flow.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add PayJunction as a Credit Card Processor

    It would be nice to use our current credit card processor PayJunction. They have very competitive rates and offer easy integration with multiple platforms. I think adding this to RepairShopr would make it even better.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. The payment on Android apps

    Review the payments on the android app don't show in the RS post web. When we closed the register post cant see the payment.

    1 vote
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    At the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.

    If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..

  18. Invoices should be able to be converted into purchases

    invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone

    4 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. add Apple support for signature pads

    It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers

    http://signature.wacom.eu/products/hardware/stu-300/

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Topaz is misleading people.

    They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.

    We would need a desktop app..

  20. Allow for the ticket comments to filter into the QB online invoices.

    Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.

    Also attachments, emailing, etc etc

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