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  1. integrate the orders in Xero with the purchase orders in RS and sync them

    Xero is great for keeping on top of invoices due, but occasionally an invoice does not get created or uploaded by staff. If that were to happen while they were booking in the stock it would simplify.

    2 votes
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    • QuickBooks Payments Integration

      QuickBooks Payments website at https://merchantcenter.intuit.com

      Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.

      1 vote
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        You can say you prefer it, but you cannot say it’s superior in any way.

        The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.

        For now we are not considering adding Intuit Merchant.

      • Tickets / Group by

        The option to group tickets based on status is really helpful as an idea, but when you use it, each status breaks them up into sections. The individual groups should be all featured together, but at the moment if i group them by status then i end up with 3 or 4 different groups for 'invoiced' orders.

        1 vote
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        • Enable bulk SMS marketing / service reminder capabilities

          We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.

          3 votes
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            1 comment  ·  Admin →
          • Sage Export Function / Intergration (UK)

            Hi, our accounts team use SAGE as oppose to quickbooks and have asked if a SAGE Export Function / Integration is possible / planned?

            49 votes
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            • Integration with Sage Payment Solutions

              Currently I use Sage Payment Solutions for processing credit cards (virtual terminal and swipe) and ACH payments. I looked at authorize.net but I get much better rates from Sage and would rather not change. They do have a REST API from what I can see but you have to register with them at https://www.sagepayments.net/developer/ to see if its what you guys would need.

              Hopefully there is enough to get this going, if not I can always continue doing it manually. Thanks.

              1 vote
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                1 comment  ·  Admin →
              • Wave Accounting Integration

                Would love to see integration with Wave Accounting put on your road-map.

                From what I can tell Wave is the most robust "free" accounting/invoicing solution catered for RepairShopr's target demographic (startup/entrepreneurs).

                53 votes
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                • Add an integration with Freshbooks

                  Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..

                  21 votes
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                    declined  ·  1 comment  ·  Admin →
                  • Disable "resolve now" on ticket screen

                    As above really, I don't "resolve" a ticket until the invoice is paid.

                    26 votes
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                      So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.

                      Thanks all who added their input!

                    • Multi currency

                      It would be nice to have the option to deal with multi currency. We deal with several countries and invoice companies in their local currency.

                      A possible way to deal with this is to specify a default currency and some alternative currencies. When you get payment for an invoice, it should be possible to supply the exhange rate for that payment so it gets calculated correctly. All final numbers should be in the local/default currency.

                      10 votes
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                        1 comment  ·  Admin →

                        We don’t currently have plans to support multiple currencies. While we realize this is important for a certain segment of users, it’s quite a big feature and we don’t foresee being able to support it properly in the near term.

                      • Add an Expenses Option

                        I would like to have an expenses option so that I can put expenses for the business into RepairShopr. Some examples are supplies or even monthly bills for the business. This would be useful for EOY reporting.

                        1 vote
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                        • Customers paying via PayPal

                          Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
                          I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.

                          4 votes
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                            1 comment  ·  Admin →
                          • Make DEPOSITS credit DIFFERENTLY than TICKET CHARGES. Show as AVAILABLE credit for Estimates & UNAPPLIED credit on the ACCOUNT for Invoices.

                            Hey everyone, we’re just becoming aware of tons of issues created by the current deposits system. Currently, a “deposit” item works just the same as a regular line item; except it also makes an inverse (qty -1) line item on the ticket (to function as a credit). Here are just some of the many issues we’re discovering from this functionality:

                            - “Deposit items” are available just like regular inventory “line items” which can be added to estimates/invoices; but cause chaos if used this way (duplicate credits, leftover credits) on tickets.
                            - If a tech accidentally adds in a deposit line…

                            1 vote
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                              We’ve built the deposit system for a very common and specific flow in hundreds of repair businesses. If this is causing issues it may not be the right feature for your business. We don’t have plans to change this but are open to suggestions for other flows. Thanks!

                            • WHMCS Integration - Webhost Billing Connection

                              For those of us that provide webhosting... WHMCS is probably the Best Web Hosting management software.

                              WHMCS has a great API.

                              Here are links --> http://docs.whmcs.com/API

                              Maybe a integration at some point could help keep our webhosting business and computer repair business synced.

                              Thoughts all?

                              5 votes
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                                declined  ·  3 comments  ·  Admin →
                              • Ability to edit Ticket Comment Date (Private)

                                After deleting and editing ticket comment the dates are incorrect and therefore the comments are out of order. If I can change the date then at least the comments are back in order and in logic flow.

                                3 votes
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                                  1 comment  ·  Admin →
                                • POS button colors

                                  It would be great if the buttons can be assigned a color. Easier to identify certain groups eg: Diag Fees, Hardware, Labor and so on..

                                  2 votes
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                                    declined  ·  6 comments  ·  Admin →
                                  • retail cost on invoice and estimate

                                    A lot of times we are offering our products at a discount. It would be nice to be able to show in an estimate or invoice what the "retail" or MSRP price is and what the price we are charging the customer is.

                                    1 vote
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                                      1 comment  ·  Admin →
                                    • PayPal Integration

                                      It would be awesome if you could integrate PayPal the same way as Authorize.net for payments. Mainly for recurring payments. I use subscriptions for several clients. If RepairShopr could create, or process the payments at least, would be awesome.

                                      1 vote
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                                      • quickbooks merchant services

                                        Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.

                                        10 votes
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                                        • POS support for the UK

                                          Would it be possible to use the POS in Repairshopr with UK merchant setups?

                                          3 votes
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