It would be awesome if you could integrate PayPal the same way as Authorize.net for payments. Mainly for recurring payments. I use subscriptions for several clients. If RepairShopr could create, or process the payments at least, would be awesome.1 vote
Because there are so many possible options, we’re not currently considering additional payment integrations at this time.
Integrate and sync account and contact info from Autotask CRM. Additional "syncing" of tickets, work orders, and other system items would be great for Med/Enterprise clients and help us more effectively use both systems.2 votes
Our plan is to continue building in this direction and have these kinds of features incorporated in RepairShopr. We don’t plan to build an Autotask integration at this time.
I suggest having a check box on the invoice list that allows you to resync invoices to quickbooks without having to go into each individual invoice and then allowing you to check all invoices on the list and syncing them at the same time.4 votes
Invoices should sync automatically and we’ve improved error detection so you can be alerted immediately if these are not syncing.
It would be nice to have the option to deal with multi currency. We deal with several countries and invoice companies in their local currency.
A possible way to deal with this is to specify a default currency and some alternative currencies. When you get payment for an invoice, it should be possible to supply the exhange rate for that payment so it gets calculated correctly. All final numbers should be in the local/default currency.10 votes
We don’t currently have plans to support multiple currencies. While we realize this is important for a certain segment of users, it’s quite a big feature and we don’t foresee being able to support it properly in the near term.
How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.
I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.1 vote
We plan to integrate with additional solutions for this but aren’t currently looking at building this ourselves.
Have you considered allow your clients to download and install the application on their own private server?1 vote
We do not have plans to sell licenses for self hosting.
It would be nice to use our current credit card processor PayJunction. They have very competitive rates and offer easy integration with multiple platforms. I think adding this to RepairShopr would make it even better.3 votes
Thanks for the recommendation. We currently do not have plans to add additional payment gateways at this time.
Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/5 votes
Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.
I'm not sure why, but my tickets aren't closing despite invoicing and subsequently that invoice being paid. At the moment I only see an option for Marketr to work when the status of a TICKET is changed.
I would like an email to be sent two weeks after the customer has made payment on their invoice.
Is this possible?
Based on your description of your current flow, it sounds like the problem lies with the behavior of the Ticket Status. Currently when you change generate a invoice from a ticket, the system is hard coded to change the ticket’s status to invoiced. This means the ticket no longer shows as resolved. You do get prompted to close the ticket out after you’ve taken the payment, otherwise it will remain in invoiced status.
While we don’t have plans currently to change the hard coded status, it is something we may do in the future. Thank you for your feedback.
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out the ones not paid, which is easy)... but you don't know what date range it pulls? When you click, it just opens a spreadsheet. It would be ideal if we could pull a specific date range (and even better if it was in the Scheduled Reports so it could be sent to the accountant without anyone having to think of it)
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out…1 vote
Thanks for your feedback on this. The invoice export currently will export all invoices to CSV. It exists as a means of back up or to be used for customized reporting that we do not currently offer. We don’t have plans to add the exports to the Scheduled Reports feature at this time. If you are interested in scheduled backups of CSVs we have a Premium service in the App Center that can do nightly or monthly backups of the CSVs.
Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.1 vote
It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed.
rather than having to select quick payment through the drop down menu.3 votes
We used to have the Quick Payment button next to the ‘Take Payment’ button and were receiving a lot of requests to move it as it was to easily clicked by mistake. We feel at least for now the Quick Payment button is in a good place within Actions.
invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone4 votes
It sounds like you are referring to the what the Customer Purchase module does. You can purchase items directly from customers and then send the item to the inventory. Each product instance carries with it links to the original purchase so that you can view a chain of that product instance history. I am going to close this out so that you can get your votes back.
There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.7 votes
Hey all! It is possible to export the inventory to CSV from the Inventory Tab > Inventory Modules > Export to CSV. You can then update the inventory as needed and import it back to RepairShopr to update the inventory.
Would be great if we had a way to communicate to each other via instant messaging of some sort live in repairshopr. This way management can get a hold of employees easily and vis versa.
Just a thought...10 votes
We have a really awesome integration with Slack that we recommend checking out. Not only is this great to be used in the office but Slack has a app for iOS and Android so that you can stay in touch with mobile techs or Users not at the office.
If you are a business with multiple locations, Slack is alo great for inter-location communications also!
Xero is great for keeping on top of invoices due, but occasionally an invoice does not get created or uploaded by staff. If that were to happen while they were booking in the stock it would simplify.2 votes
This is not currently supported by Xero: https://xero.uservoice.com/forums/5528-xero-core-api/suggestions/4327134-enable-the-upcoming-purchase-order-module-to-link. We’ll revisit when they add this functionality.
QuickBooks Payments website at https://merchantcenter.intuit.com
Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.1 vote
You can say you prefer it, but you cannot say it’s superior in any way.
The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.
For now we are not considering adding Intuit Merchant.
The option to group tickets based on status is really helpful as an idea, but when you use it, each status breaks them up into sections. The individual groups should be all featured together, but at the moment if i group them by status then i end up with 3 or 4 different groups for 'invoiced' orders.1 vote
You can currently sort the column by status. Would that work? We don’t have immediate plans to change the layout for the Group By feature.
We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.3 votes
We are not aware of a provider that allows bulk sms for marketing, ours doesn’t.
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