As above really, I don't "resolve" a ticket until the invoice is paid.26 votes
So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.
Thanks all who added their input!
QuickBooks Payments website at https://merchantcenter.intuit.com
Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.1 vote
You can say you prefer it, but you cannot say it’s superior in any way.
The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.
For now we are not considering adding Intuit Merchant.
rather than having to select quick payment through the drop down menu.3 votes
We used to have the Quick Payment button next to the ‘Take Payment’ button and were receiving a lot of requests to move it as it was to easily clicked by mistake. We feel at least for now the Quick Payment button is in a good place within Actions.
Hi, our accounts team use SAGE as oppose to quickbooks and have asked if a SAGE Export Function / Integration is possible / planned?49 votes
We currently plan to deepen our Quickbooks and Xero integrations rather than add additional accounting integrations.
Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/5 votes
Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.
Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.1 vote
It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed.
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out the ones not paid, which is easy)... but you don't know what date range it pulls? When you click, it just opens a spreadsheet. It would be ideal if we could pull a specific date range (and even better if it was in the Scheduled Reports so it could be sent to the accountant without anyone having to think of it)
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out…1 vote
Thanks for your feedback on this. The invoice export currently will export all invoices to CSV. It exists as a means of back up or to be used for customized reporting that we do not currently offer. We don’t have plans to add the exports to the Scheduled Reports feature at this time. If you are interested in scheduled backups of CSVs we have a Premium service in the App Center that can do nightly or monthly backups of the CSVs.
I'm not sure why, but my tickets aren't closing despite invoicing and subsequently that invoice being paid. At the moment I only see an option for Marketr to work when the status of a TICKET is changed.
I would like an email to be sent two weeks after the customer has made payment on their invoice.
Is this possible?
Based on your description of your current flow, it sounds like the problem lies with the behavior of the Ticket Status. Currently when you change generate a invoice from a ticket, the system is hard coded to change the ticket’s status to invoiced. This means the ticket no longer shows as resolved. You do get prompted to close the ticket out after you’ve taken the payment, otherwise it will remain in invoiced status.
While we don’t have plans currently to change the hard coded status, it is something we may do in the future. Thank you for your feedback.
We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.3 votes
We are not aware of a provider that allows bulk sms for marketing, ours doesn’t.
There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.7 votes
Hey all! It is possible to export the inventory to CSV from the Inventory Tab > Inventory Modules > Export to CSV. You can then update the inventory as needed and import it back to RepairShopr to update the inventory.
After deleting and editing ticket comment the dates are incorrect and therefore the comments are out of order. If I can change the date then at least the comments are back in order and in logic flow.3 votes
Sorry, for now we’re going to keep comments as not editable.
It would be nice to use our current credit card processor PayJunction. They have very competitive rates and offer easy integration with multiple platforms. I think adding this to RepairShopr would make it even better.3 votes
Thanks for the recommendation. We currently do not have plans to add additional payment gateways at this time.
Review the payments on the android app don't show in the RS post web. When we closed the register post cant see the payment.1 vote
They won’t be part of the zreport because the device isn’t in the “register session”. You can only see those payments in the daily payments report.
Have you considered allow your clients to download and install the application on their own private server?1 vote
We do not have plans to sell licenses for self hosting.
Really need a signature pad solution for us Mac Guys.
At the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.
If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..
invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone4 votes
It sounds like you are referring to the what the Customer Purchase module does. You can purchase items directly from customers and then send the item to the inventory. Each product instance carries with it links to the original purchase so that you can view a chain of that product instance history. I am going to close this out so that you can get your votes back.
It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers7 votes
Topaz is misleading people.
We would need a desktop app..
Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.1 vote
The intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.
Also attachments, emailing, etc etc
Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.4 votes
The sign in (portal user) feature is optional and turned off by default. There is no sign in required to pay an invoice.
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