Would be nice to have the passcode or password printed on the ticket labels of the devices we are servicing.
When working on cellphones or desktops it will be easier to have that info on the label.5 votes
We don’t want encourage passwords being printed out on labels. We appreciate the feedback post!
HAVE TIME STAMP OPTIONAL AT TIME OF NOTE CREATION OR AN ADMIN. OPTION TO ELINIMATE OR SUSPEND ALL TIME STAMPS1 vote
Appreciate the feedback, but for now there are not plans to remove time stamps from the system.
I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?1 vote
If you are following the Refurb process and adding the finished laptop back in to inventory, you can then sell that product instance by adding it to a invoice. We don’t have plans to allow sale of inventory from the Inventory Detail section.
We are customers of both and currently you can only migrate all your customers from RS to Syncro completely, with no way back.
It would save a lot of time and avoid mistakes if we could copy or clone all the data held on a customer at a time - or select any number of customers, as we don't need them all.1 vote
Thank you for your feedback on this. We don’t currently have plans to build something like this out.
Very often a customer will come into our shop, to purchase an item, with a paper purchase order. At the moment, to include this document in the ticket, or invoice, it is necessary to scan the document into a pdf file, save it somewhere, upload the file as an attachment, and then delete the pdf. It would be quicker & easier for us, if RS would accept the document direct from a scanner. I would have thought adding TWAIN compatibility would be a relatively simple job.1 vote
Any Windows API work is probably out of scope and not a simple job. Sorry about that! Maybe there is some way to make a scanner appear as a webcam in windows, which would make it appear in the file upload box. (Has a webcam control)
On the ticket screen now that we can custom fields to the columns it would be great to be able to sort by them. One thing that would be great especially for the Timer feature is to sort by most time, least time AND currently running time.1 vote
We won’t be able to get sorting on most of those columns in the near future. There is just too much of a performance hit.
Please add support for the Interlink line of ePad signature pads.3 votes
QuickBooks Payments website at https://merchantcenter.intuit.com
Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.1 vote
You can say you prefer it, but you cannot say it’s superior in any way.
The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.
For now we are not considering adding Intuit Merchant.
rather than having to select quick payment through the drop down menu.3 votes
We used to have the Quick Payment button next to the ‘Take Payment’ button and were receiving a lot of requests to move it as it was to easily clicked by mistake. We feel at least for now the Quick Payment button is in a good place within Actions.
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out the ones not paid, which is easy)... but you don't know what date range it pulls? When you click, it just opens a spreadsheet. It would be ideal if we could pull a specific date range (and even better if it was in the Scheduled Reports so it could be sent to the accountant without anyone having to think of it)
I suggest you add filtering to the report "Invoice Export to CSV"so it can be filtered by date, and also making it possible for it to be a scheduled report. Invoice Export to CSV would be an ideal report for my accounting department. The Sales Detail Report doesn't include taxes... and while Daily Payment Report does include taxes, it doesn't give you a breakdown. Which can be a pain if you have some payments with no tax and some with tax. The Invoice Export To CSV seems to have all the info we need (we just need to sort out…1 vote
Thanks for your feedback on this. The invoice export currently will export all invoices to CSV. It exists as a means of back up or to be used for customized reporting that we do not currently offer. We don’t have plans to add the exports to the Scheduled Reports feature at this time. If you are interested in scheduled backups of CSVs we have a Premium service in the App Center that can do nightly or monthly backups of the CSVs.
I'm not sure why, but my tickets aren't closing despite invoicing and subsequently that invoice being paid. At the moment I only see an option for Marketr to work when the status of a TICKET is changed.
I would like an email to be sent two weeks after the customer has made payment on their invoice.
Is this possible?
Based on your description of your current flow, it sounds like the problem lies with the behavior of the Ticket Status. Currently when you change generate a invoice from a ticket, the system is hard coded to change the ticket’s status to invoiced. This means the ticket no longer shows as resolved. You do get prompted to close the ticket out after you’ve taken the payment, otherwise it will remain in invoiced status.
While we don’t have plans currently to change the hard coded status, it is something we may do in the future. Thank you for your feedback.
Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.1 vote
It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed.
Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/5 votes
Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.
We would like the ability to edit a ticket comment. This is not an option in the security groups. This seems like a simple request in the event someone has a typo or simply needs to make a change.16 votes
For now comments are going to remain read only. You can delete/re-add as a workaround.
This solves a lot of problems about people getting one thing in an email/notification, then seeing another thing in the ticket.
After deleting and editing ticket comment the dates are incorrect and therefore the comments are out of order. If I can change the date then at least the comments are back in order and in logic flow.3 votes
Sorry, for now we’re going to keep comments as not editable.
It would be nice to use our current credit card processor PayJunction. They have very competitive rates and offer easy integration with multiple platforms. I think adding this to RepairShopr would make it even better.3 votes
Thanks for the recommendation. We currently do not have plans to add additional payment gateways at this time.
There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.7 votes
Hey all! It is possible to export the inventory to CSV from the Inventory Tab > Inventory Modules > Export to CSV. You can then update the inventory as needed and import it back to RepairShopr to update the inventory.
As above really, I don't "resolve" a ticket until the invoice is paid.26 votes
So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.
Thanks all who added their input!
Review the payments on the android app don't show in the RS post web. When we closed the register post cant see the payment.1 vote
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