General
3765 results found
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Choose calendar to view
Hi
Would it be possible to create different calendars for each technician and then, all technicians can access to move and arrange appointments.
i.e Our reception runs three peoples calendars but can not choose to see one at a time so is very confusing.
12 votes -
Have a set stock location column in the inventory list.
Instead of having to go into the item and setting our own physical stock locations that are not visible, it would be amazing to have a column in the direct inventory that listed a stock bin location for every part. Also, if I set a physical location for the part, it sets it for all stores (locations). Our warehouse and our store cannot keep all parts in the same labeled bins as each other. This REALLY helps our CSR/Brand Reps know the location of parts and allows them to locate the parts without asking if needed.
iPhone 6 LCD/DIGI White…
6 votes -
non filled fields - don't echo the variable name
Can you change RS to not print the variable / field name if its not found / filled?
eg. we have this echoed on estimate / invoice emails, if there is not associated ticket with a tech assigned -
"Regards
{{tech_name}}"It would be better to NOT show the variable / field name
3 votes -
Make lists drag-and-drop
For example, when you're adding "Ticket Issues" under Settings, they are added in the order that you add them. You can't drag them to the right order, you can only have them in the order in which they were entered. Please, please fix this.
1 vote -
Add Setting to Disable Alerts on Actions I Take
For example, if I am set to receive an email for hidden comments on a ticket that is assigned to me, I do not want to receive an email notification if I make a hidden comment on the ticket myself. If I'm leaving the comment, I am already aware that I left it. :-)
1 vote -
Bring back features that you got rid of in the recent update as well as add two step verification on quick pay
After your recent update you got rid of the ability to see if the customer has read the invoice email. We really need this back. When it comes to sending final notices and the customer denies that they ever received an email. On the old one we could see if they really have opened it. That's just a brief explanation of why we need that feature back. Also it would be nice if you added two step verification for quick pay. As in when you click on it a message comes up "Are you sure?" then yes or no.
1 vote -
In inventory have a brand or company field
Give a field in the inventory part GUI that allows you to put the company that makes the product.
3 votes -
Link prices between items
We have a separate inventory item for each variant of a phone (ex: Note 4 AT&T, Note 4 Verizon, Note 4 Sprint, Note 4 T-Mobile, etc). A feature that would let us link prices of multiple items together would be nice so if we drop the price of Note 4s we only need to do it to one to update the price on every linked variant.
6 votes -
Ability to use Marketr features without a paid invoice.
I think that users should have the ability to mark custom terms such as a resolved ticket's status to send an automated email without the need of having a paid invoice in the system. For example "Ticket Status = Resolved | Send Email 14 Days" as currently the ticket automation system and the Marketr system do not allow access to already resolved tickets. This would be great for people that already are running with different invoicing software that doesn't have proper integration with RepairShopr
3 votes -
Approval Email
When youuse approval for the email tag it should NOT make the estimate section green. Also when you get a reestimate that is not approved and you edit the approval the green section should not be green anymore
1 vote -
Improve mailing label functionality
I know you can print mailing labels from the customer screen, but only for the "primary" address. This is not helpful if the customer has a separate mailing/billing address. This should over ride the the primary address if it exists, and you should also be able to print a label for any of the listed addresses if a customer has multiple addresses.
Also, there should be an option to print a mailing label from the invoice screen, as well as to bulk print mailing labels from the invoices screen when you're bulk printing the invoices.
We do batch invoicing twice…
3 votes -
Add phone number to ticket detail from main number if contact have none
If a customer contact has no phone number, add the customer's main phone number to the ticket detail screen
2 votes -
appointment type
We offer Onsite, In Store, and Remote services. Ideally, we would like to be able to select one of these three Appointment Types when scheduling an appointment. We would want to be able to see this Appointment Type when looking at a ticket, but also when looking at the calendar (so we can easily see which type of appointment it is when we schedule new appointments).
8 votes -
Ticket list should sort by customer name
When viewing a list of tickets it would be nice if you could sort by customer name like you can any of the other fields. The way it works now when you click on the "Customer" heading it does do a sort, but there's no apparent rhyme or reason to how it's sorted.
I had to ask tech support and was told it is sorting by customer ID, which is an number that can only be found by running an export of your customer list, and it's not a number that can be changed.
It seems reasonable to me that…
3 votes -
Allow inventory to flagged as "with a certain tech"
All of our techs carry inventory stock in their car so they can pull a part while on a job site to sell to a customer when needed. I am talking about parts that are a part of our sellable inventory, not random cables or adapters they have in their bags. Something that would help me tremendously to keep track of stock, is to be able to mark which serial numbers they currently should have in their car. If the part does not have a serial number associate with it, then be able to flag that they have 1-2 of…
14 votes -
Add a Security group for The Paid button
The help area says "is intended, typically, for an accountant or similar individual" but a technician can click it. If they click it we will assume it has been paid.
Can we make this feature only available to admin. It doesn't matter if it is visible but I prefer the techs can't click the paid button on their own.
3 votes -
Quick Print Asset Lable
We can quick print ticket receipt, customer labels, etc right after ticket creation. It would be nice if we could quick print an asset label too for those assets with multiple accessories. Print>Asset Label
4 votes -
Log phone calls on Android
So this feature already seems to exist when using a Free PBX system, but in my case I use a secondary Android phone for by business, and it would be great for the RepairShopr app to log which customer called me and log the time/date.
4 votes -
Invoice Display and Ordering
If you have bundled items, they seem to always go to the bottom, of the invoice no matter what sort order you see on the screen, need this fixed please so sorting of line items will work properly.
Thanks,
Pat1 vote -
Include all payment forms on Z-report
Z-Report only provides a text entry field for checks when RepairShopr has recorded a check payment for the day.
We sometimes accidentally enter a check as if it were a Credit Card. When completing the Z-Report that day, the credit card amounts will show a variance. If we could fill in the amount of the check in a Check payment field, there would be offsetting variances. But since the check field is not provided, we end up with a mystery variance in credit cards AND a mystery check deposit.
Providing the check payment field (and payment fields for all payment…
3 votes
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