General
3765 results found
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Integration with AVG Managed Workplace (RMM)
The easyness of getting started with AVG Managed Workplace should be an excelent argument for working on an integration with Repairshopr, wich are in the same spirit.
9 votes -
Report for Top-Level categories
Relatively simple - We'd ideally like a report (similar to the stock-valuation) that would spit-out the total-value of the stock items under the top-level categories - It is important for our accounting that we differentiate between, for example, labour and hardware.
3 votes -
Change Way Deposits show on Invoices
OK, I don't mind how the deposit system works, just would like it to total slightly differently on the invoice. If an invoice has a deposit on it, it removes that amount from the invoice sub total, it would be a lot nicer if the invoice sub total was the actual sub total, tax was tax and the line for payments would have the deposits and final payment when paid in that line, then final line of balance due. This would make the invoice information much nicer on the display and customer side of things, it would be even nicer…
4 votes -
Ability to change Quantities in Estimate for bundle items
It would be nice to be able to change the quantity of a bundle item on an estimate without having to add the item to the estimate twice. Or maybe just have the quantity field on the Estimates screen editable.
8 votes -
Change the Phone/Item type on refurb tickets.
I am not able to change a phone from ATT to Verizon on a refurb ticket. In a lot of situations, phones will be brought in incorrectly due to it not powering on. This leads to us having to completely delete and repurchase the phone. If we could just have a way to alter the item type during the refurb process, that would not leave the possibility of the phone being deleted and there being no remaining record of it. I feel like this is a vital part of the refurb process.
13 votes -
Parts Order Help !! - how are others ordering parts for a ticket when they need to email vendor ?
Can someone please suggest a work around to avoid duplicating parts ordering for email vendors ? I can see how the purchase order and inventory system works well , but when I need to email an order to a vendor for a 'parts order that is connected to a ticket', there is no button to push. I then have to either A- create a separate purchase order to fulfil this function - changing the po # to suit the ticket - or B - create a separate email from my webmail to send to the vendor - but have no…
3 votes -
Response emails / Messages to Invoices / Estimates
So we're having lots of issues tracking certain types of communication in RS...
The issue is, when a client responds to an invoice / estimate... there's is little record of that reply. (-_-)/
Sure, it can be found within the invoice / estimate space. But that's not very helpful. We have sometimes several estimates / invoices going out for on client, and sometimes within one ticket. . . thus trying to keep track of all the communication spread about is near impossible with the way it is set up now.
Like leads, and other customer-replies; I believe that replies to…
6 votes -
The Customer Map
Some of your mapping on the customers are way off in the report. However the same customers are spot-on when clicking the address in the customer page. This slightly skews the "big picture" we are trying to get. For example I have a customer that lives in Rockport Il but, your customer report/map shows her in Rockford. IL some 200 miles away/
1 vote -
Messaging alert when you open the system on the screen
At the beginning and end of the day there are important things that must be done for our work processes, but they become so routine that someone forgets to do them.
It would be possible that just as RS sends us a reminder and it comes to the users in the front of the screen when opening the systems, we could have that option enabled for us to make reminders to our team and ourselves.Maybe you say, but we already have the reminders, we mean how to get out on the big screen as you present us with future…
3 votes -
longer customer name
Any chance we can get longer customer name fields? I have a company with a long name that doesn't fit, which messes up my integration with Quickbooks and my other RMM...
1 vote -
Ability to change how payments attach to invoices
I would like to propose a fix when processing payments when there are multiple invoices open for a customer.
In RepairShopr when there are multiple invoices open the payment automatically applies to the most recent invoice. However, It should apply it to the oldest so that late fees aren't generated through the older invoices. This would ensure that whenever a customer makes a payment the invoice with the closest upcoming payment deadline is taken care of first, rather than defaulting to the most recent invoice. This way customers aren't accidentally charged late fees when they have in fact made a…
1 vote -
Adding Inventory during invoice stage
Im using another system for quotes on bigger jobs. They have a feature which is very useful and I feel could be highly regarded in Repairshopr.
During the invoicing stage of a job we sometimes find that we have new parts that may have not been entered into inventory just yet. As opposed to entering a manual item, we would like a way to enter items into inventory without taking the user out of the invoicing workspace.
A pop up window to 'Create new item' would be ideal.6 votes -
Contacts on Ticket Templates
It would be great if we were able to add the names of all the people listed (and copied) on a ticket to the ticket template. This would allow us and the customers see who is being contacted and brought into the resolution.
1 vote -
Check box to email attachments with a Purchase orders
Do you think it would be possible to have the attachments in a Purchase Order email to the Vendor? we often send POs with drawings or CAD models for our suppliers to manufacture for us and i was hoping that buy attaching these files to a PO they would be sent when i send the email. it would also be a great way to send any further instructions to a Vendor.
3 votes -
Off line CC payments
we have offline CC processing , so sometimes when taking a payment we are taking payment as cash instead of OFF Line CC , can you make a second confirm or require field to input last digits of off line CC ?
1 vote -
Tie invoice number to ticket(s) when batch invoicing
Right now there is no way to cross-reference an invoice when adding charges from a cart (open tickets) using the batch invoice feature.
2 votes -
Sort assests by column
Have the ability to sort assests by columns. I.e. sort by type, name, serial number, location etc.
2 votes -
Add Warranty Period to Parts / Invetory
All parts / device (whatever we list in an invoice) are covered by warranty. Most parts, at least in our case, are covered with a different period of "guaranty" (obviously as per T&Cs). Before RS we used to list this in our invoice, clearly stated next to the item.
I can't seem to find this option anywhere.
1 vote -
Change Daily Payments CSV Export...
When the CSV exports it should list columns in the same order as the page...
Date, Amount, Customer (Should use actual name instead of ID), Method, Ref #, Invoice #Seems like a simple and efficient fix in my opinion
3 votes -
Faster, streamlined ticket entry
Can we get a simple, quick entry form? Like a streamlined Web 2.0 form?
Step-by-step, for example:
- Customer Name (pop-up a new window if they're not in the system)
- Click device being repaired (iPhone, Samsung, ZTE) 2a. Select model 2b. Select color 2c. Enter IMEI / serial number
- Click "Save"
Done. Magic happens, receipts print out, label prints, etc.
The current system seems really antiquated and has lots of room for improvement. For example, why do we have to load a different page to enter a customer's info?
I've seen this with other systems, where it's one popup window and…
1 vote
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