General
3765 results found
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Add a "Finalize" button to your Beta pre and post test screens.
Add a Finalize button to your Beta pre and post test screens
1 vote -
POS closing one day carry over float suggestion
When we close the POS we count up the physical money in the till. When we open the till it would be a good idea to show the last units from when it was closed. This could be adjusted or checked and noted if changed. This would help many business know if money is being taken between closing and opening for new till sessions.
Thank you.
9 votes -
Tickets Section - Android App
There's a lot of wasted space in the ticket list on the android app. If you have lots of tickets it becomes endless scrolling, could do better with a more compact design. The fields showing the ticket number and customer's name are way too big, same for the field showing the status of the ticket.
1 vote -
Google Maps section in Customer Profile
It would be nice to have a Google Maps applet in the Customer Profile, showing where the client is situated, rather than a link. Also, I found that the longitude and latitude are somehow not accurate, so it would be nice to be able to edit the map location from within the customer profile as well, rather than just from the CSV import.
1 vote -
Lead Conversion: Address Lookup to convert lead to ticket
This is similar to the single save button idea for the same reason that converting a lead to a ticket by entering the address manually is cumbersome and takes time. There is already an address lookup function integrated into the software and it would be very useful to use it in the lead conversion section as well.
3 votes -
Email Template for Paid /recurring invoice to be emailed automatically.
This feature is so needed especially on the the recurring auto-pay clients, they can get the copy of the paid invoices also the customer should not have to login to the portal to view or print.
1 vote -
inventory new item
When adding new items in the inventory module it would be nice if there was an option to add the existing item and start a new item to be added. At the moment you have to click again on inventory which is just time consuming (especially when you are entering your stock for the first time)
1 vote -
Inventory Import
Inventory Import from Daily Feeds Overwrites Stock Quantities for Serialized and Non-Serialized Products
We are using a dynamic feed form our suppliers to indicate what is available for order. This is importing daily into RepairShopr. We have sorted the mapping and all works well on the import BUT each time we do an import, the new import overwrites the quantity of both serialized and non-serialized products.
We need to know what stock we are carrying in store and we need to get the daily update to know the cost prices of products and to get new inventory in but if…16 votes -
Allow Customization of Default Sizes of Text Fields in Repairshopr
the two text fields (New Ticket Comment) and (Complete Issue Description) to make them bigger by default. This is to avoid confusion when it comes to sending emails using the two above.
3 votes -
Make the assets overlay more usable
As it stands now the overlay that pops up when you attach an asset to a ticket is not very usable. This is the screen that says "Here you can create new assets, view existing assets, and attach them to the ticket"
Why is the overlay so small? If a customer has multiple similar assets it's almost impossible to pick the correct one because the screen does not show enough information. At minimum the serial number field should be displayed in its entirety or we should be able to customize what gets displayed.
With the way my company currently enters…
3 votes -
Alphabetize Issues Types
If you'd sort Issue Types from A-Z, it would be easier to locate them. We have many listed, so this would help us a lot. It would also help customers during the self service check in.
4 votes -
Add a punch in / out section in the app for iOS & Android
Allow employees to punch in and out via the app rather than having to go into the full website to do so.
6 votes -
Not enough information on Ticket Detail
Nothing shows if the ticket has been diagnosed or approved. Also, what is actually being done to the device doesn't show on the ticket. (ie. The subject from the ticket creation). There should be more detail on the ticket detail screen so we can glance and see what repairs are needed or if the ticket needs to be diagnosed or approved.
3 votes -
Show ticket comments on estimates and invoices
When a service technician adds ticket comments with the subject of Diagnosis, those comments should print on the Estimate so the customer can see what was found during the troubleshooting and what the proposed correction is.
The same with the comments made on the ticket with the Complete status, that should print on the invoice so the customer can see exactly what work was performed.
Thank you.
1 vote -
SMS Sending with Completed Comment
It would really be nice to be able to send an SMS comment along with the completed comment. As of now we have to mark it complete, then make an additional contacted comment to let the customer know their device is ready for pickup
3 votes -
Scheduled Invoices - minor additions
It would be wonderful to have the following for Recurring/Scheduled Invoices page:
An option to "Hide" or toggle the paused invoices so they aren't in the list of all recurring.
Add a column that shows which recurring items have a stored credit card payment flagged. (We have had issues with customers calling in or faxing in a new payment method to use...it gets updated for the customer but the recurring invoices never get changed to hit that payment as well). This way we can see from a quick glance which recurring invoices do not have a stored payment selected without…
3 votes -
Customer docs / Wiki needs some development
We would like to store information, including passwords, about client sites. We would need to upload images as well. Currently the customer wiki works OK for this but images are very cumbersome. Tabs within the customer wiki would be great as well. Would be nice to drill down to Customers - select customer - site docs.
3 votes -
1 vote
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Ticket Automation Outside Business Hours
Use ticket-automations to automatically reply to customers that send us responses or new tickets outside of business hours (after-hours and on weekends) based on their SLA. Here's an example of what I'd like for the email to say; something like this: "Thank you for your update to ticket # {{ticket_number}}. Our support hours are from 8am-5pm Monday-Friday, and will address your ticket promptly between those hours. If you require after-hours assistance, please have an office manager or supervisor sign this approval form, and email to support@domain.com {{url to our online form}}."
3 votes -
When an estimate is approved send contents to attached ticket
When you are working on a job, then need to send an estimate. The parts on the estimate should be added to the ticket charges when the estimate is approved. Currently it only goes to a new invoice. Thats fine for when an estimate it created outside of a ticket, like quoting new PC or for some work.
But, when you have already done some billable time on a ticket or added parts and something outside of scope of the ticket comes up a new estimate is created from the ticket.
When the new estimate is approved, those items should…2 votes
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