General
305 results found
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Add rolls of coins to register count, give admins ability to edit a drawer after the opening count has been completed
A few things I would like to see happen. The two changes I have not seen posted are below:
1) Ability to count a roll of coins in the opening and closing count
2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can…8 votes -
Password Log under Customer Detail
It would be nice to track generic logins passwords, such as those for webhosting, etc.. under the customer's detail page. Also this would need to tie into the granular permissions so that only certain individuals would have access to it. Additional wishlist items in relation to this would be the customer could submit logins to this "Password Vault" from the customer portal without actually retaining any visibility or access to the vault. (Or maybe the submission could just forward into the leads page with some generic text such as: Customer <blank> just submitted a login for review.
12 votes -
Add a Mail or Response Icon to Leads
I would like a mail icon in the leads module that would alert us to a reply to our email sent from leads.
Currently, when we receive a lead from our website, an email is sent to us after the lead is passed on to your API. Recently we have started using your mail feature in leads, so that there is a record of our response to a lead. The problem arises when a customer responds to that email, there is no way of knowing. Neither Justin, nor I receive an email, and there is no indication in the leads…
3 votes -
Allow editing of ordered and arrived status from the part order screen
It would be great if on the part order screen the ordered and arrived fields can be edited instead of having to go into each individual part to mark them as ordered as this can be quite time consuming if you have many parts.
4 votes -
Add csv or print to pdf to all ticket lists invoices estimates and leads.
We often need to present a hard copy or report to clients
we also need to be able to manipulate data..3 votes -
Account Manager Field
It would be nice if each Customer/Client had an indexed field "Account Manager". Also, it would be nice if the Clients could then be organized by "Account Manager".
Currently I just added a custom field labeled "Account Manager", and made a drop down choice for each tech.18 votes -
Charge credit card on due date
I have a lot of Managed Services clients who like to receive their invoice even if they are on auto pay. I see that there is a option to auto charge credit card on file. I would like to be able to set the system to auto create the invoice and then have a second option to auto charge the credit card on a certain date.
Here is my example, my clients invoices are created 14 days before the end of the month. I mail/email the invoices to my clients and they are always due on the first of the…
6 votesHey -
How is this different than just making the invoices generate on the first and charge at that time?
I can’t think of a good reason to add the complexity right now, but let us know
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Link to Paypal Transaction from Invoice
Many times a customer will pay for an invoice using some other business Paypal account or account that is not recognizable easily as them. When I see in RS that an invoice is paid, I'd like to be able to click a link to go directly to the paypal transaction---or at least give me a Paypal transaction ID, or Paypal account name or something.
This is really essential for folks that primarily do online mail-in repair business with customers paying through Paypal.
4 votesHey, you are right – just in case this is good enough, can you try going to /payments (Payments List) and clicking “View” – there should be quite a few details in the bottom left.
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Define available hours for business and technicians
We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.
On the schedule, unavailable hours would be blocked (grayed out).
I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.
59 votesWe do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.
Keep voting!
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Product tracking feature!
So we use an app called "slice" which automatically tracks products you've purchased simply by scanning your email accounts. We use Amazon, eBay, etc to purchase parts and without entering any data at all to slice, it automatically scans our email account and will give us status updates of our products, such as ETA, delivery, etc. I think this tool would be invaluable with repairshopr for a number of reasons: 1) clients would be able to get automated updates of special ordered items if they choose, and we as techs would be able to go to the parts section and…
2 votes -
Integrate with Instant Housecall
Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!
30 votesThanks for the suggestion. We looked into this a while back and will revisit.
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Contract Tracking by User
Need ability to see who/tech that is adding notes, sending emails, or making changes in contracts.
2 votes -
Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store
It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.
0 votes -
usb drawer pop-open
recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.
Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.
The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.
These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the…
10 votesHey – we have an idea of a solution, but can you give us some more details/links/etc?
A usb drawer opener would be fine if it had a javascript API so we could control it from a web browser.
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Failed Recurring Charge Auto Retry
Would like Failed Recurring Card Transactions to have the ability to auto retry daily or every so many days.
5 votes -
Canned responses to Leads and Customer windows
It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.20 votes -
Ticket attachments sent to customers (RepairTech)
can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.
7 votes -
Workflow Reminders
I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.
1 vote -
set ticket priority based on email priority
Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!
7 votes -
Reporting for Parts Ordered on Tickets
I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.
9 votes
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