General
305 results found
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Reports: Create a report of old customers
We would like to generate a report that lists customers with whom we have not done business with in at least 3 months. RepairShopr knows the dates when invoices were closed, so this information would need to be combined with customer data as to whether or not they had any newer invoices. The goal would be to make personalized phone calls to older customers for customer service and to generate more business.
5 votes -
Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket,…3 votes -
Add zip codes in the customer reports as a marketing tool.
This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.
1 voteDoes using the Customer Map report accomplish this?
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Allow the Other field to be editable for Phone numbers
We have customers who give us numbers for other members of their family. It would be nice to be able to label the phone numbers in a more detailed manner. For instance: instead of just having 2x numbers labeled as mobile and not knowing if its husband or wife you could label the numbers "wife mobile" or "husband mobile". allowing the other field to be edited would allow for that.
3 votes -
#Hashtag tech notifications in notes
There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.
5 votes -
Estimate/Quotes Revamp
My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG
I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.
Include a picture of who create the estimate for them. Great optional feature.
…
46 votes -
Please add basecamp integraiton
We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.
Their API is on github, here:
https://github.com/basecamp/bcx-api/17 votes -
Add Direct Draft as a Payment Option!
We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…
10 votes -
"Live Chat"
It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.
14 votesThis is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!
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Allow for fraction of cents in cost
I stock some small connectors that I may purchase in lots of 100 but sell per unit (like RJ45 connectors for networking jobs). The may cost me $0.055 /each to buy, but when making POs to reorder, it throws my amount off since it rounds to 6 cents.
15 votes -
Allow a scheduled automatic credit card charge for full account balances
We have clients that send us work almost daily.
They want us to process their credit cards weekly, bi-weekly or Monthly.
After storing a credit card, it would be nice to be able to setup a schedule on their account that will charge the full account balance to the card.
As a clarification, I am speaking about invoices that were created, not pending charges.
5 votes -
...integrate with Boxoh's API for showing/monitoring packages
Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?
3 votes -
Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS
This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~
Updates that would be awesome...
Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.
Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.
Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...
Ability to insert a company signature based on user…
68 votesThis is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
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Assets manager allows data import via speccy
For those of you who don't know Speccy is a free tool that automatically scans a computer and retrieves the hardware information. It's quite extensive and an excellent way to quickly identify things like motherboard name, RAM type etc.
I would like to be able to upload the speccy output directly into the assets module. This would save alot of time when onsite and make it easier overall to add new hardware to better serve my customers.
i.e. a client calls and wants to know how much a ram upgrade is, you'll be able to see in an instant what…
14 votes -
Create an area in the Time Clock Admin to put in future Paid Day off requests.
When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.
4 votes -
Leads: customize status & assign tech
It'd be useful to edit Leads -> Status choices (e.g., Opportunity / New / Lead / Prospect seems redundant). Even moreso, would be awesome to be able to assign a lead to a tech for first contact.
41 votes -
Have a selling device wizard
Your repair device wizard is a great feature. You should also offer a selling device wizard which allows a customer to sell their device directly to the store. It should work the same way as the repair wizard only when they choose their options, it would give a price for the device at the end of the journey which allows them to enter their contact details.
4 votesAgreed — this is something we’re looking at currently.
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3CX Integration
3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.
91 votes -
Sales/Service Metrics Dashboard
A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.
3 votesRemington – Would you be up for sending an example of your report to help@repairshopr.com for us to see an example?
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Estimates to invoices
It would be nice for estimates to be removed from the estimates page once they are invoiced, kind of like how the tickets are removed once they are resolved. Can you implement this feature?
1 vote
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