General

  1. Auto Responders - auto respond only on initial email

    We would like to see the ability to have leads/tickers get the auto responder only on the first contact. So when a client sends the first message they would get the auto responder.

    After the initial auto response they would not get another auto response between ever reply that goes back and forth. It is like spam, clients get upset they don't know what to reply to.

    1 vote
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  2. New Email template

    A email template specifically for when a customer submits a ticket on the embedded website widget

    0 votes
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  3. Add a canned response tag for {{responder_name}}

    We have {{accountname}} which yields the name of the person who owns the RepairShopr business account, we have {{techname}} that yields the name of the tech who originally created the ticket, but what we don't have yet is {{responder_name}} to display the name of the tech who is writing the ticket note/canned response.

    2 votes
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  4. estava a tentar abrir um bilhete novo e na altura de criar nao fez porque pediu obrigatoriamente a localizacao

    no entanto o campo de localizacao nao aparece em aberto como posso resolver este caso

    1 vote
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  5. Stop Credit

    Have a function to allow an account to be placed on credit hold until there account is paid upto date.
    Myob had an individual credit limit for each customer and a stop credit function so you can not create a new invoice for that individual customer with a pop up that said this account has been placed on credit hold, This function could be overridden if needed

    5 votes
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  6. Small industry driver round table meeting.

    I know for sure I am out side your typical industry but it actually works well for me. I run a fleet maintenance/auto repair shop. Obviously there are give and takes with it. But if you were to do a small round table like meeting based on industry using one of the screen share meeting sites;, a lot of ideas can be shared in a short amount of time when we dont have to type. Other business and your engineers can see how other customer loop hole, deal with, overcome, certain features, options, situations that arent supplied yet and at…

    1 vote
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  7. purchase order percentage markup tool

    We would like to be able to add the Percentage Markup Tool to the PO Module in the Manual Add item.

    1 vote
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  8. Allow to add the last 1 or 2 ticket entries to an email response to include context

    We have a lot of clients with multiple tickets. When we reply using repairshopr, the lack of ticket history in the email is an issue. I understand you cannot add a mile of backlog, but maybe have an option to include the last one or 2 ticket entries when an email is sent out. This would keep the context of the message in place. Thank you.

    3 votes
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  9. New Ticket email template

    The new email ticket template is great but it would be even better if we could turn it on for all new tickets that are generated. Not just Technician generated on a customers behalf.

    0 votes
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  10. Email multiple people on estimates

    On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.

    27 votes
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  11. Line up calendar appointments for each technician into columns

    Can you set it so that each techs appts would be in a single column and not a random column. it would make each one's time availability much easier to see.

    2 votes
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  12. Add Customer in the Group Options

    I would like to view groups based on Customer name

    1 vote
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  13. Ability to add tags to customer accounts

    The ability to add custom tags to customer accounts. For example, the ability to add the tag "Customer" or "Installer" to different accounts, allowing techs and admins to run reports and filter the customer module based on tag types.

    13 votes
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  14. Add option for PO discount by Value (in addition to the existing discount by Percentage)

    Currently, there is an option within PO Detail to apply a "Discount Percent" to the order. This isn't always the only way discounts are applied, and it would be hugely beneficial to have an option to toggle from percentage discount to dollar amount.

    For example, I'm currently trying to create a PO for an order, and I have an internal credit with my vendor that I've applied. I don't have a good way to say that a $x credit was deducted from the total.

    As a workaround, I've applied a negative value to the "Other Charges" section. Though not the…

    1 vote
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  15. SCHEDULES: Automated Templates from Invoicing “Recurring” Items

    Every single time we ring up a line item for a recurring service, we have to manually create the schedule, recurrence date, fill in a title, set billing settings, etc. This could be fully automated and generate schedules simply from an invoice having said line item added.

    Otherwise, maybe a button to quickly deploy new schedules from a set of templates we can create in advance? The number of clicks we have to repeatedly do, day in and day out, is insane. Some recurring services have required us to manually set them up (with sometimes human error) more than 1000…

    0 votes
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  16. REPORTS: Add “Year over Year” and “Month over Month”

    My friends in other industries show me some of the basic ways they review metrics and set goals. It’s AMAZING how we do not have the ability to get quick insight on how we’re doing - compared to the same day or custom time period of a month or year prior. Please add this!

    1 vote
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  17. CSV credential import tool

    tool for importing client credentials via csv file or other

    1 vote
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  18. Allow square payments to be processed on the second screen app for iOS

    When checking a customer out via the web app have the second screen app open square and allow the customer to swipe in the same way as Repairshopr lite. This would finally give square users a terminal like experience we have wanted with a customer facing device. We can throw the ipad in a square stand or other locking stand facing the customer and have a professional looking full solution for display+signatures+card

    15 votes
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  19. Customer submitted tickets have a default assignee

    When a client submits tickets from their customer dashboard, it has a blank value for who the ticket is assigned to, which means no one gets notified. If we create a notification for all new tickets for someone, they get swamped with noise.

    It would be really great if tickets submitted through the customer dashboard could actually have a default user they get assigned to!

    3 votes
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  20. give some love to returns manager functionality and ease of use

    Specifically regarding the returns manager, not any other function.

    You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

    When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

    You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the…

    10 votes
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