General

  1. Add "Class" and "Location" Field to RepairShopr to Match QuickBooks Online

    QuickBooks Online has added a feature where customers can classify transactions by "Class" OR "Location," however, currently Repair Shopr's integration with QBO will only forward the RS "Location" to the QBO "Class."

    It would be incredibly helpful if RepairShopr had both of these fields (Location and Class) and allowed them to integrate with the QBO fields (Location and Class), as many customers have multiple locations, and different classes (such as business clients versus residential ones, or managed IT versus break/fix).

    3 votes
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  2. add to the saved filters, the ability to filter tickets by customer name

    When i use the saved ticket searches, it would be nice if I could specify what search field to use when deciding to execute the search. Essentially, I'd like to be able to filter all active tickets by customer or group of customers, by name. As it is now, it looks like it just searches all fields. However, it could easily filter a customer that is undesired if the customer has a common word as their name. Thanks!

    3 votes
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  3. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
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  4. custom contract form builder/esignature

    There is a lot of posts about adding different contracts (MSP, Clone, Credit Card, Bulk hours and others). It would be really nice to add something like wp-esignature. We could build contacts, data would be pulled from repairshopr to build a contract that could be emailed from repairshopr to the customer.

    4 votes
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  5. Add support for Markdown

    It would be very helpful to have more options in the text entry fields (specifically in tickets) for text formatting. Markdown is supported in many other applications, so many users may be familiar with it already. https://daringfireball.net/projects/markdown/

    20 votes
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  6. The Ability to Separate the emailing of invoices from the main company contact

    It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)

    1 vote
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  7. Custom email sender for each module (Service, Invoice, Estimates)

    Currently all email communication from RS comes from the same mailbox which means that a client responding to an invoice, estimate or a service ticket will get their response dumped into the service desk.

    My suggestion is that each module have a customization setting to allow a different sender address. For example, I may provide accounting@mycompany.com for invoices, Sales@mycompany.com for estimates and support@mycompany.com for service.

    A more advanced suggestion would be to have the option to send email as the logged in user. So I could send the estimate as from me@mycompany.com or from the global setup for sales. (…

    3 votes
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  8. Rest API Endpoint for Reports

    My management wants to have an automated scoreboard for how many products of a certain category someone sells for bonuses. To accomplish this I would like to make a program that pulls this data through the Rest API. Could you expose the reports data source in the Rest API so we could manage this data?

    3 votes
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  9. Marking items as sold from Inventory

    I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?

    1 vote
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  10. Ticket status triggers label to be printer automatically

    set up an automation that will automatically trigger a ticket label to print once the ticket is set to a specific status.

    1 vote
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  11. Double click blank space on Calendar to initiate a new ticket setup which will...

    Double click blank space on Calendar to initiate a new appointment setup which will give an option to create a new ticket tied to a customer (and fill out he appointment data for the slot that was just clicked) OR just enter some info (not tied to a customer)

    3 votes
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  12. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    24 votes
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  13. Making updates/notifications obvious on each ticket in tickets module

    Summary:
    Putting some sort of notification flag on tickets on the tickets module would be nice.

    So, maybe if there's a ticket that has a notification sitting in my repairshopr notifications inbox, then that ticket also has a flag / notification of some sort making it stand out in the tickets module.

    And then to have the option where viewing this ticket and/or acknowledging the notification on the ticket (from my account), would get rid of the notification in my Repairshopr notifications inbox.

    Details:

    For instance, if someone else adds an update or changes a custom field (is this a…

    3 votes
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  14. Sync Customer to Toggl

    When RepairShopr creates a new project in Toggl, it includes the ticket number and customer name in the project name, but leaves the Toggl Client field unpopulated, which means you can't run reports by customer in Toggle. It would be great if the Client field in Toggle was populated with the Customer field from RepairShopr (and a new customer created if necessary), and optionally, if the project name in Toggl included the Subject from the RepairShopr ticket rather than the customer name.

    1 vote
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  15. Widget Colors

    I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
    Or make it possible to add or edit the css code for the widgets

    3 votes
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  16. would like to email stock list to trade contacts

    would like to email stock list to trade contacts.of all the items we have for sale

    1 vote
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  17. Add a quick close feature in leads.

    We have a lot of informational alerts coming into our leads (Via our support email) We want to retain these alerts for historical purposes, however it can become tedious to create a call out of the lead then mark the call as resolved.

    1 vote
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  18. Warranty on repair tickets

    Is there a way you can apply a warranty template to a repair ticket?

    1 vote
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  19. Asset Status

    Could you please look at adding "Disable / Enable" status to Assets. We are in need of options to better manage Assets & associated recurring RMM billing.
    Ability to Disable Assets ( this will remove the Asset from RMM billing )
    Abillity to Enable Assets ( resume RMM billing)
    Veiw Disabled Assets ( show history same as inventory)
    Rgds,
    Peter

    1 vote
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  20. Add item to bundle by scanning its barcode

    The bundling interface does not appear to allow us to add items to a bundle via a barcode scan. It would be great if we could quickly build a custom bundle by scanning in all the items that comprise it. Even better would be the ability to track serialized items that have been put into a bundle.

    1 vote
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