General

  1. Appointment reminders should go to the assigned contact of the ticket.

    I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
    Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

    Is there any way to set the reminders to go where they should, ie the person (contact) who I made…

    4 votes
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  2. Xero Import Ignore Non Customer/Supplier Contacts

    When doing the initial Customer import from Xero, All Xero Contacts are imported. It would be cleaner to be able to ignore the Xero Contacts that are neither a Customer or Supplier, See Xero help article below for details regarding the differences. Note that it also mentions Xero Contacts can't be manually classified as one or the other leaving the clean up to be done one by one in SR.

    https://central.xero.com/s/article/Contacts-in-Xero#Web

    1 vote
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  3. Include UPC code on pending order report

    Would be helpful for the UPC code was included on the pending order report. Would be an easy reference for knowing exactly which item to reorder without having to click to look up the UPC code.

    0 votes
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  4. On worksheets move the finalize button

    You go down the list checking stuff off and then have to go back to the top to finalize it. Makes more sense to have it at the bottom.

    1 vote
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  5. Show customer popup notes when sourcing ticket or invoice with customer name

    We use the "Pop Up Note" field in customer records for various reasons - special billing situations, customers we no longer can/want to deal with for various reasons, etc.

    This is only useful when the customer record itself is loaded because that is the only time it shows up. We have technicians who create tickets and invoices all day without specifically going into the customer record, so if there is a special message, whether it's something like "Apply 10% discount to all services" or "Do not provide further services to this customer" they would never see that and it can…

    0 votes
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  6. ADD SERIALIZED INVOICED ITEM TO CUSTOMER ASSET LIST

    It would be time saving to be able to add a major serialized item directly to the purchasing customers Asset list at the time of purchase. Either via an (add to Assets) checkbox or button beside the line item in the invoice. This would allow us to keep customer asset lists up to date more readily for all major purchases.

    40 votes
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  7. add to the saved filters, the ability to filter tickets by customer name

    When i use the saved ticket searches, it would be nice if I could specify what search field to use when deciding to execute the search. Essentially, I'd like to be able to filter all active tickets by customer or group of customers, by name. As it is now, it looks like it just searches all fields. However, it could easily filter a customer that is undesired if the customer has a common word as their name. Thanks!

    3 votes
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  8. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    27 votes
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  9. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
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  10. custom contract form builder/esignature

    There is a lot of posts about adding different contracts (MSP, Clone, Credit Card, Bulk hours and others). It would be really nice to add something like wp-esignature. We could build contacts, data would be pulled from repairshopr to build a contract that could be emailed from repairshopr to the customer.

    4 votes
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  11. Ability for customers to reset their passwords for Client Portal

    Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
    this can be implemented with Quick Pass Integration
    https://www.tailrecursive.co/quickpass

    7 votes
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  12. Add support for Markdown

    It would be very helpful to have more options in the text entry fields (specifically in tickets) for text formatting. Markdown is supported in many other applications, so many users may be familiar with it already. https://daringfireball.net/projects/markdown/

    20 votes
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  13. The Ability to Separate the emailing of invoices from the main company contact

    It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)

    1 vote
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  14. Custom email sender for each module (Service, Invoice, Estimates)

    Currently all email communication from RS comes from the same mailbox which means that a client responding to an invoice, estimate or a service ticket will get their response dumped into the service desk.

    My suggestion is that each module have a customization setting to allow a different sender address. For example, I may provide accounting@mycompany.com for invoices, Sales@mycompany.com for estimates and support@mycompany.com for service.

    A more advanced suggestion would be to have the option to send email as the logged in user. So I could send the estimate as from me@mycompany.com or from the global setup for sales. (…

    3 votes
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  15. Rest API Endpoint for Reports

    My management wants to have an automated scoreboard for how many products of a certain category someone sells for bonuses. To accomplish this I would like to make a program that pulls this data through the Rest API. Could you expose the reports data source in the Rest API so we could manage this data?

    3 votes
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  16. Add an attachment to a Part order

    It would make sense if we could add an attachment to the part order, whether its an photo or form.

    7 votes
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  17. Marking items as sold from Inventory

    I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?

    1 vote
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  18. Double click blank space on Calendar to initiate a new ticket setup which will...

    Double click blank space on Calendar to initiate a new appointment setup which will give an option to create a new ticket tied to a customer (and fill out he appointment data for the slot that was just clicked) OR just enter some info (not tied to a customer)

    3 votes
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  19. Making updates/notifications obvious on each ticket in tickets module

    Summary:
    Putting some sort of notification flag on tickets on the tickets module would be nice.

    So, maybe if there's a ticket that has a notification sitting in my repairshopr notifications inbox, then that ticket also has a flag / notification of some sort making it stand out in the tickets module.

    And then to have the option where viewing this ticket and/or acknowledging the notification on the ticket (from my account), would get rid of the notification in my Repairshopr notifications inbox.

    Details:

    For instance, if someone else adds an update or changes a custom field (is this a…

    3 votes
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  20. lo pueden poner en espanol ?

    me gustaría que estuviera en español

    6 votes
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