General

  1. MSP Re-Pricing

    The pricing for the Current MSP toolset at $29 per user is higher then we paid for Autotask (If we had 3 users), think if we need 5 or 10 users, for $389 a month I would not be with repairshopr. I think a better model would be more like the premium feature pricing. I would pay $10 a month (Per RepairShopR domain not per user). I would pay $10 a month for WebHooks.

    As I am already using ITGlue I had an API sync built that does what I need (Thinking of putting up on github), and as its…

    3 votes
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  2. iOS and Android app printing

    Currently there is not a print function from the app, It would be very handy especially when you go mobile with a ipad or other tablet. i.e. printing invoices

    1 vote
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  3. Add an attachment to a Part order

    It would make sense if we could add an attachment to the part order, whether its an photo or form.

    4 votes
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  4. GLOBAL ASSET CUSTOM FIELDS

    many assets may have different types, but common fields. Such as "asset location" or "asset owner " or "asset birthdate." Currently we would have to create each custom field, inside each asset type. Id like to see the ability to create custom fields right at once for all assets.

    1 vote
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  5. API Endpoint to Manage Customers/Accounts Credentials

    Data Protection regulations / GDPR imply that personal data retention should be justified by valid reasons.
    Once a ticket is processed and closed, there is no longer any need to retain users personal credentials.
    It would be ideal to be able to automate deletion of such credentials data either by automation ( so many days after ticket is closed) or have an API endpoint to manage that.

    1 vote
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  6. Notification event upon Intake/Outtake form notification

    Please add a notification event in the notification center upon InTake or OutTake form notification.

    Our workflow would require this to fire so we can trigger other systems we use...

    Thanks

    3 votes
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  7. How to Note Referral Source for Each Purchase

    Make an option to note a referral source for each purchase?

    Customers may be initially referred by one source, and become a frequent customer.

    However, frequent customers may be drawn in with online promotions, and it would help to be able to track that as well.

    This could cause each individual sale to be a different referral source, but there's no way to note this each sale, unless you make the referral source a line item in the invoice--which is more convoluted when attempting to track each purchase.

    1 vote
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  8. lo pueden poner en espanol ?

    me gustaría que estuviera en español

    3 votes
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  9. Be able to auto change the status to scheduled when an appointment is made.

    We use the ticket automations to keep the tickets organized properly. When a part is received the status is changed to 'parts received - to be scheduled'. The most difficult thing is that when an appointment is made we have to rely on our great & fantastic organizational skill and remember to change the status to scheduled. Its a 2 step process. The tech's are horrible at remembering to do this. Right now, we are constantly having to go into each ticket and check if it needs to be scheduled or not. Is there any way that when an appointment…

    3 votes
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  10. maintain stock

    Show stock quantity of items not set as maintain stock

    1 vote
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  11. Deposits to Invoice instead of Payment Screen

    Currently, when going through the deposit taking workflow, you're taken directly to a payment form once the amount of the deposit has been entered, or a preset deposit selected.
    We like to include notes about what it is our customers are paying for on the invoice, how long the warranty will be, etc. It is impossible to have predefined deposits for the wide array of parts that we might order, for example.

    With the current system, my technicians are supposed to disregard the default payment screen, go over to invoices, and then input notes before processing payment.

    On occasion, someone…

    3 votes
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  12. Add custom URLs to home screen for staff users

    BE able to add custom URLs for external websites to allow staff members quick access to sites for company use, for example, Booking holiday off or claiming back milage.

    3 votes
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  13. Inventory products page.

    It would be nice to have the physical location added to the inventory/products page so you can glance at it without having to open the the actual part. It would be nice for shops that carry a lot of inventory to cut out one step.

    9 votes
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  14. Multiple Business Under Master Account

    I would like to be able to have multiple businesses that are branded differently under the same account. Big-chain option doesn't support this.

    I have a second business I'm taking over that is different from my current one, but I think Repairshopr would fit nicely for what I am doing.

    Don't want to have to go between different accounts all the time.

    1 vote
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  15. 3 votes
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  16. Implement Item Matrices

    Put item matrices in place. The current system's "capability" for handling items with multiple variations is sad. I'm sure that many shops could use this functionality not only for serialized inventory, but for things like Samsung charge ribbons that are carrier specific for each model in some cases. Help us keep our inventory cleaner and more organized!

    1 vote
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  17. Change the system handling of serial numbers.

    I added 9 serial numbers to a purchase order and then found that I needed to delete the PO. After deleting it, I am unable to use the same serial numbers on a different PO. This is because, even though they were NEVER actually received, the system still created product instances. When I tried to use the serial numbers on the CORRECT PO, RS informs me that the SN is already in use.

    1 vote
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  18. 1 vote
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  19. Ability to edit item price in invoice via RepaiShopr Lite iOS APP :)

    Amazing job on the app guys! Fast check in process, user friendly interface. Only thing is, that when we have to edit a price we always find ourselves having to switch to a computer when a price in an invoice needs editing and slows down the workflow. I may be wrong but shouldn’t be too hard to implement. Would immensely appreciate it. Thanks in advance! You can do it guys we believe in you!

    1 vote
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  20. make the selected day clearer when scheduling an appointment

    The current interface when creating a new appointment should display the day as well as the date.
    Keep the calendar grid to select the date (far preferable to a drop-down list), but also display the day next to Time above the sliding bar
    ie:
    Time -- Day
    14:30 Mon 12th
    Hour
    [-------------|---------]
    Minute
    [-----------|-----------]

    This would make it far easier at a glance to confirm the appointment is set for the correct day

    3 votes
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