General
305 results found
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Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Thank you
3 votes -
Account Manager Field
It would be nice if each Customer/Client had an indexed field "Account Manager". Also, it would be nice if the Clients could then be organized by "Account Manager".
Currently I just added a custom field labeled "Account Manager", and made a drop down choice for each tech.18 votes -
Integrate with HomeAdvisor & Thumbtack
Add ability for system to automatically book/accept leads from HomeAdvisor & Thumbtack lead services. When a lead is accepted/received process the lead into the system as a 'new lead/contact' with the information submitted to the lead system.
4 votesHey, can you email us a copy of the “new lead” emails those services send you? We can probably do that pretty easily if they email you the details..
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Service descriptions
When using the device wizard widget the costumer does not get any information about price, estimated time usage or any information at all.
Why not take this software a step up and include servicedescription pages?
When you choose your device in the wizard you would get redirected to a servicepage for "iPhone 5s" where all the available services is listed with descriptions and prices. And make the wizard able to take bookings on specific time and date.
3 votes -
Time Clock - Get notifications if someone manually changes time.
Notify ownership / upper management / HR- if any one manually adjusts time, that way you can find a reason on why this may keep happening.
6 votes -
Reports: Create a report of old customers
We would like to generate a report that lists customers with whom we have not done business with in at least 3 months. RepairShopr knows the dates when invoices were closed, so this information would need to be combined with customer data as to whether or not they had any newer invoices. The goal would be to make personalized phone calls to older customers for customer service and to generate more business.
5 votes -
Estimates to invoices
It would be nice for estimates to be removed from the estimates page once they are invoiced, kind of like how the tickets are removed once they are resolved. Can you implement this feature?
1 vote -
Allow a scheduled automatic credit card charge for full account balances
We have clients that send us work almost daily.
They want us to process their credit cards weekly, bi-weekly or Monthly.
After storing a credit card, it would be nice to be able to setup a schedule on their account that will charge the full account balance to the card.
As a clarification, I am speaking about invoices that were created, not pending charges.
5 votes -
Add rolls of coins to register count, give admins ability to edit a drawer after the opening count has been completed
A few things I would like to see happen. The two changes I have not seen posted are below:
1) Ability to count a roll of coins in the opening and closing count
2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can…8 votes -
Amazon Home Services API to link with RepairShopr?
How cool would it be if Amazon Home Services can tie in with RepairShopr? We just got listed on AHS, so it would be cool if our leads from there came in directly to RS so we can reply immediately and don't have to maintain Amazon's system as well. We already have enough systems to maintain!
4 votesWe’re definitely watching this. Would love to see what kind of volumes RepairShopr users are seeing from this. If it becomes significant we’d love to look at an integration.
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Charge credit card on due date
I have a lot of Managed Services clients who like to receive their invoice even if they are on auto pay. I see that there is a option to auto charge credit card on file. I would like to be able to set the system to auto create the invoice and then have a second option to auto charge the credit card on a certain date.
Here is my example, my clients invoices are created 14 days before the end of the month. I mail/email the invoices to my clients and they are always due on the first of the…
6 votesHey -
How is this different than just making the invoices generate on the first and charge at that time?
I can’t think of a good reason to add the complexity right now, but let us know
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Purchase order cross reference
There should/could be a button or option on the purchase order to 'add all low stock items that are not already on another purchase order'.
It would be helpful as I could quickly order additional required stock from a vendor before they dispatch my current order.
1 vote -
Failed Recurring Charge Auto Retry
Would like Failed Recurring Card Transactions to have the ability to auto retry daily or every so many days.
5 votes -
More Tags
Would really like to see more tags so forms can be made to look more professional. In particular at the moment I would like to be able to reference individual Asset Custom Fields. Not just all Asset Custom Fields jammed together using {{asset_properties}}.
I have fields such as customer fields such as Password, AC Adaptor Supplied, External USB Drives Supplied, Software Supplied. Some of these are just checkboxes and when using the {{asset_properties}} they don't even show up when they've been ticked. There are a bunch of ,,,,, which I can only assume is where answers should be for the…
17 votes -
Ticket attachments sent to customers (RepairTech)
can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.
7 votes -
Employee override for Device Module
It would be great if there was an employee override added for the device module to allow for new devices to be checked in
7 votes -
Add zip codes in the customer reports as a marketing tool.
This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.
1 voteDoes using the Customer Map report accomplish this?
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Reporting for Parts Ordered on Tickets
I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.
9 votes -
Follow-Up Reminder Report
We would like to be reminded after 6 months of an invoice being posted to call customers if they have not had any additional activity with our business. This would be helpful from a customer service perspective, as well as to drive additional business.
9 votes -
Have a selling device wizard
Your repair device wizard is a great feature. You should also offer a selling device wizard which allows a customer to sell their device directly to the store. It should work the same way as the repair wizard only when they choose their options, it would give a price for the device at the end of the journey which allows them to enter their contact details.
4 votesAgreed — this is something we’re looking at currently.
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