General

  1. Apply Contract Pricing Discounts to Product Categories

    Hey everyone, lets talk about Contract Pricing and discounts.

    I have a ton of items in product categories, and some of my customers get a discount based on the product category, which we try and handle through Contracts.

    Here's a scenario:

    I have a customer that resells small cylinders of gas that we manufacture in house. My margin on these is decent, so they get 30% off our list pricing of any gas. The problem is that there are something like 300 SKUs easily in this category. I can't add all of these manually every time we get set up…

    14 votes
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  2. Marketr Color text

    It would be GREAT if we could use Color Text in marketr for email marketing. It makes the emails more appealing.

    5 votes
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  3. It would be nice if Autoprintr had a packing slip option.

    It would be nice if Autoprintr had a packing slip option.

    1 vote
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  4. Ticket Automation Content Condition

    Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.

    6 votes
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  5. RMA Product Instance #/SKUs next to item for checking

    In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.

    3 votes
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  6. Display service location on invoices

    We have customers that have multiple service locations. We have entered these as additional locations in RepairShopr. On the invoice, the customer would like to see which site the service was performed at in the case of onsite appointments. If there was a field called "service location" we could include on the invoice that would make this fairly easy. We would also want to have the ability to use a specific invoice template for each customer, so that we did not have to display "service location" info for customers that did not have multiple locations.

    9 votes
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  7. Advanced Service Billing ideas

    Reoccurring invoice are great but lack alot of necessary things such as pro-rating and the ability to change other prices based on thing being billed. Here is my ideas:
    Have an option to turn on Service Billing
    on the customers page you will have a place to add services that are billed on a monthly billing date. The services will be a inventory service or item plus a set of rules much like a contract. If say we have a customer that goes with our MSP package that does not include onsite service but does include remote service then when…

    5 votes
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  8. Can we use search field to find a balance/price on a items, invoices, tickets, etc?

    Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

    1 vote
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  9. Disable ticket creation from customer portal - by defalut (2)

    Hi,
    I know that there is simillar idea on this forum:

    (https://feedback.repairshopr.com/forums/165658-general/suggestions/11463330-disable-ticket-creation-from-customer-portal)

    But what for those that want to turn off that option compleatlly?
    It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
    Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.

    Do you have plan to fix it…

    3 votes
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  10. create Microsoft flow integration for the Repairshopr API

    We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

    While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

    1 vote
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  11. Checkout Module for our own assets

    The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

    Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

    28 votes
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  12. Mark Invoice as Sent / Tick Box

    I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

    46 votes
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  13. Have a way to reflect a 'cash back' when customer uses debit for a purchase and chooses to get cash back.

    We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
    E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
    Totals for the day will all add up properly, but cash will be off.
    Any suggestions (other than doing a manual withdrawal adjustment every time)?

    1 vote
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  14. also allow images to be attached to estimates via email (ESTIMATE:#)

    Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

    It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

    Thanks!

    3 votes
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  15. Ability for customers to reset their passwords for Client Portal

    Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
    this can be implemented with Quick Pass Integration
    https://www.tailrecursive.co/quickpass

    4 votes
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  16. Merge Estimates and/or Link Estimate To Ticket

    My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

    8 votes
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  17. Shopify already!

    This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

    Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

    Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

    It's time!

    19 votes
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  18. Make the boxes for entering serials longer.

    When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

    1 vote
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  19. Make data from worksheets searchable

    One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

    However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

    Thanks.

    1 vote
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  20. Please include the ticket contact in the tickets INDEX api.

    Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

    Please show the assigned ticket contact in the INDEX api (/tickets).

    I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

    3 votes
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