It would be GREAT if we could use Color Text in marketr for email marketing. It makes the emails more appealing.

It would be nice if Autoprintr had a packing slip option.

Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.

In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.

We have customers that have multiple service locations. We have entered these as additional locations in RepairShopr. On the invoice, the customer would like to see which site the service was performed at in the case of onsite appointments. If there was a field called "service location" we could include on the invoice that would make this fairly easy. We would also want to have the ability to use a specific invoice template for each customer, so that we did not have to display "service location" info for customers that did not have multiple locations.

Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
Totals for the day will all add up properly, but cash will be off.
Any suggestions (other than doing a manual withdrawal adjustment every time)?

Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

Thanks!

Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
this can be implemented with Quick Pass Integration
https://www.tailrecursive.co/quickpass

My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

It's time!

When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

Thanks.

Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

Please show the assigned ticket contact in the INDEX api (/tickets).

I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.