Our time is not always entered right away. Sometimes it can be a week later and the dates are all over the place.

Please add to the customer portal, when they select a ticket, they can see the appointment time for that ticket if one is scheduled.

We need the ability to blackout times and dates in the future with a real calendar--beyond simply a recurring weekly view that shows the same availability each week.

The ability to click on each piece of the pie charts on the Admin page and be directed to the ticket, invoice, or payment from which the data is being pulled.

I'd like to see a notes section when closing the register that is visible on the Z report. Sometime the till doesn't balance our staff will write on the printed copy why. Going back through manual print offs is time consuming when going through old records

Would be great to have a better scheduler feature. See an overview of all techs calendar and filter by tickets that haven't been scheduled. This way a manager can assign tickets to a technician who has free time. Also makes sure that all tickets are scheduled at a certain time and don't get missed.

Adding a feature to attach the knowledge base article used.
Possibly adding an ACL option to make it a required ticket item for either user types or maybe even based on issue type.

This would be extremely beneficial for assuring Quality Assurance and reporting

I would be great if you could add the lock / sign off button to the main bar for quicker access. Plus I know the POS self locks after the inputted time but it would also be good if the who program locks after a certain amount of time when left un-attended.

The app is coming a long way, however it would be great if we could add assets within the mobile app so these can be done easily for techs on site.

Keep up the good work :)

Just like how emailed invoices show their status, having the ability to mark invoices as having been paper mailed would be great. We often go through invoices and double check that all have been sent and there's no real way to know for paper invoices except making a note in the ticket and reviewing ticket notes.

Something just like the radio button for "paid" would be awesome.

Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.

Even better make it so when we run the rework report it shows the reasons next to the ticket!

This would be a nice feature so managers and owners can track if there are any part issues.

We are desperately looking into a new repair tracking system. RepairShopr appears to be one of the better ones. but we don't want to change from Freeagent to Xero. I know its been asked a few years ago, but is there any further development on this? Ultimately for us, this will be the main deciding factor in purchasing RepairShopr or not. as the work involved moving from Freeagent to Xero is huge.

It would be nice when you have multiple images for a work ticket, estimate, invoice to have a option to scroll through multiple pictures quickly such as a slideshow and navigation buttons instead of having to close and open each image 1 by one. Can be a hassle when you have a lot of images.

Adding Safari Notifications for overdue tickets, etc. would be most helpful for those of us using Macs.

Scheduled Reports would be extra awesome if we could control the range for the report. For example, for sales detail, what range is the report going to report on?

We need a way to make certain ticket comments more visible than others.

Perhaps the ability to pin a ticket to the top (thus breaking the most-recent-first default sorting method), or change ticket comment background color, or star or flag tickets...

Rich Text Formatting in ticket comments would also be helpful–options to bold, underline, highlight, and bullets would allow for information and individual words to stand out.

When you are in the Ticket list screen it would be nice to have a columm for "Asset Name" so you can identify what ticket is what when looking at the list.

Currently the only way to organize our list of invoices on the Invoices page is either by the date the invoice was created or by the invoice number. Well since Invoices can be deleted and recreated this screws up the order in which invoices are being displayed.

The idea is simple, offer the ability to organize the list of invoices in more ways such as check in date, date paid, etc.

which may seem a small thing but could be very helpful,
eg. Control+enter for private note
control+shift +enter for public note

Right now, you can't change hours for individual days on the appointment booking module in Custom Widgets. Right now, we have a custom widget for appointment booking, but it won't let us make Saturday hours shorter than weekday hours. Seriously?

When sending Invoices and Estimates we currently have a box to type in Custom text. The problem is that I may want to slightly customise the template wording on the fly for a particular email, or I forget what the current template actually includes and often waste time checking the template before I send.

If there was a "Preview" email function which showed the full email layout including tags converted to data, which happens in the background anyway, it would be awesome and a great time saver.