General

  1. Create Invoice from Woocommerce when order is created not Completed

    I would like repairshopr to receive an invoice from woocommerce when the order is created so when customer requires invoice for payment or backorder we can still invoice them and when the order is paid is shows on repairshopr so we can also print packing slips before shipping as currently we have to wait for the order to be complete before the invoice shows in repairshopr

    10 votes
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  2. I would like to be able to add worksheets to inventory items then have customizable item templates.

    Could make custom worksheets for example when I want to sell a computer.

    I can make a worksheet that lets me input OS, RAM, HDD size, GPU, PSU, etc etc.

    Then make customizable inventory item templates just like we have for tickets, intake, outtake, invoices, etc.

    3 votes
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  3. Ability to send Customer several Estimates at one time via email

    I would like to send multiple estimates to one customer in 1 email. The estimates are already linked to a single ticket.

    1 vote
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  4. Ability to link Marketr emails to tickets

    Hi,
    Please add the ability to link Marketr emails to tickets.

    This is to keep the conversation linked to the ticket in Repairshopr.

    Especially relevant should there be ongoing issues that need to be resolved after the customer responds to a follow-up email.

    4 votes
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  5. associated invoice on product page

    Having the the invoices which are associated with the product on the products page.

    I think i would be easier to track certain invoices if we cant remember the customers name we can search the product they bought instead.

    1 vote
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  6. Time Due on Ticket Receipts

    We attach a ticket receipt to all devices being checked in, and it would be nice to be able to print the Time Due near the Due Date for the repairs we have done at same-day specified times. Thank you!

    1 vote
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  7. Add Ticket Charges WHILE Viewing Ticket

    Just moved the company to repairshopr and we are all loving it. Was able to kick QuickBooks and get everything in a single one stop solution.

    Right now when you go to add charges to a ticket you aren't able to refer to ticket notes/comments. It brings up a window that adds a white screen to the background where you could view the ticket and you can't view any of the ticket information while adding charges.

    I regularly use information from the notes in the tickets while adding charges to the ticket. I don't want ALL the notes that are…

    1 vote
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  8. Pending Ticket Charges Parts Details on Report

    Data would be more meaningful it the details of the pending ticket charges included the list of parts and not just the value. Especially beneficial when counting inventory. To have a report of items that have been added to tickets and no longer available for sale.

    0 votes
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  9. Show inventory ON HAND qty next to line item parts in ESTIMATES

    When building estimates and quotes.. it would be very helpful to have ON HAND QTY info available for parts in the line item. The benefits for this are numerous. It will assist in knowing the correct part was chosen, if the order will be short, assist in order planning, allow users to chose a different part that is in stock, eliminate the time needed to physically check stock, assist in discovering inventory discrepancies, and more.

    1 vote
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  10. Take Deposit Button

    Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?

    3 votes
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  11. Within the Z Report-

    We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.

    I can't believe I'm the only one that would think this is a necessity.

    3 votes
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  12. inventory product photos tag to be included in estimate template

    Some customer cant understands estimate line item description. Please add "inventory product photos tag" into estimate template to customize an estimate to include photo under each line item to give a more precise idea to the customer about what things are in the forecast.

    1 vote
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  13. Add check boxes to the line items in the invoice creation screen

    Add check boxes to the line items in the invoice creation screen so multiple items can be added at once. Sometimes I don't want to add all of the customers line items, but having the screen refresh after every item I add one by one is extremely tedious.

    1 vote
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  14. copy "original submission" customer info from the lead into a private note in ticket.

    When a customer submits a lead using a phone number or email address that is a match for an existing account, it's really easy to lose the new information they provided. We've had cases where one person was working for two different locations and entering the address they wanted to have thing returned to in this field, then there is no record of it after the ticket is created. We've also had customers put in a shared work phone number and their own email address, then quit and their replacement has a different email address but same phone. Sometimes it's…

    1 vote
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  15. Sync Customer Purchases, Refurbs, and Parts used in Refurb to Quickbooks Online

    I will start by saying that I LOVE the customer purchases module of RepairShopr. The way that I can buy something from a customer, move it to refurb, add parts to the refurb, and then add the product to my inventory is really great. LightSpeed had nothing like this and it was a major issue.

    However, there is one major flaw:
    A) When I buy something from a customer and add it to inventory it does not adjust the inventory quantity in Quickbooks Online but it does get added into the inventory in RepairShopr.
    B) The same with refurbs. When…

    6 votes
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  16. Change Custom Asset Field Titles

    If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
    This can be reversed by putting the original name back in place.

    There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.

    In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.

    Ideally, the names/titles of custom asset…

    3 votes
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  17. Feature request- App intergration for Comet backup

    Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.

    https://cometbackup.com/

    3 votes
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  18. Allow editing/deletion of recurring tickets

    We need to be able to edit/delete recurring tickets. In my experience, the tickets are not set up correctly or the customer has cancelled service and no longer needs a ticket.

    1 vote
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  19. Integrate with Podium

    Would love to see you integrate somehow with Podium to improve reviews

    1 vote
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  20. Appointment Core integration

    Integration with Appointment Core would be great.

    https://www.appointmentcore.com/

    1 vote
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