I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
Make a test call and make sure that you do not have pop-ups blocked.
Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
Switch back to Vonage Desktop Connect and go to the settings area.
In settings click on the Web Launcher tab.
In Web Launcher I used the following variables.
URL - I typed in "RepairShopr" (note: do not use the quotes)
In the box next to the name put this URL in minus the quotes - "http://uniquedomainname.repairshopr.com/api/callerid/?did=[NUMBER]&token=tokenfromfreePBX"
Now click the Add button. You should see the URL you just built in the box below the Insert button.
Check the box for Incoming Calls and then click save.
Test by making a call into the system from a customer record associated with you calling from a number on your record.

I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

It is extremely reassuring to see that I can export ticket data to CSV – Fantastic! This could really help should I discover cases where RS does not do quite what I need.

But is there any means of importing tickets as is possible with customers and inventory items? I can see many possible benefits to this - though at this point the first would be enable loading data from my current system in order to run both in parallel for thorough testing.
regards, David

You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

The possibilities are absolutely endless.

Trigger:
- New ticket created by ABC Company.

Possible Actions:
- Email the customer saying a new ticket is opened. Right now, if email is selected, when creating a ticket the customer gets the same exact email as if you just wrote an emailed comment. There's no indication that a new ticket was opened. There's no way to formally acknowledge the ticket was received and say some things that would manage the customer's expectations. 'we respond to tickets in the order we received them in. we're open from 9-5.' etc. etc.
- If there's an overdue invoice, send an email to the tech who opened the ticket alerting them.
- Does ABC Company have a certain SLA / Contract / Warranty ? Change ticket priority to HIGH. Send email to the team that handles high priority tickets.
- If it's a certain type of customer, automatically fill in some custom fields.
- Automatically create an estimate based on the issue type.
- Automatically add additional addresses to the emaill address notify box.
-

Trigger:
- Ticket Resolved
Actions:
- Create a warranty / contract / SLA if certain conditions are met.
- Send email notice to customer that their ticket has been closed.
- Create reminder for tech to follow up with a phone call if certain conditions in the ticket are met.
- Create follow up or rework ticket if certain conditions are met.
- Automatically assign ticket to specific person (supervisor) if ticket was closed by a specific person. (hell, you could make a 'Under Review' ticket status that would handle this better)
- Automatically generate an invoice of anything that is unbilled.

Other random things:

- Automatically send email back to customer if they respond to a ticket owned by someone who is currently in a meeting.
- Automatically create reminders / emails / tasks if tickets get stale.

I will personally fly out to wherever the hell Troy and the gang are and I'll buy the whole team a delicious meal at a fine establishment like Applebees. And drinks. oh there WILL be drinks.

For a reference point of what services utilize this really well, check out www.pipedrive.com I just started playing in there and it's INCREDIBLE. I can have pipedrive zap itself with all sorts of things automating the whole sales process.

Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

There's even more that can be done with their system including CID, call times, destination and origination call data, SMS content, etc. See more here: https://www.flowroute.com/developers/

Currently in Repairshopr, if an estimate is created for a ticket, there is no link to the estimate inside the ticket. From what I can see the only way to get this to show is if we are set up as a "repair shop" in which it will show the estimate on the progress tracker at the top of the ticket. But with us being set up as a MSP. There is no progress tracker, so the only way to find an estimate is to go digging through the estimates module.

is it possible to add a link somewhere inside the ticket itself? It could be as easy as making a comment note in the ticket when an estimate is created with a link to it.

This idea is an excerpt from the ever popular "Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc".
This is a new thread so the previous idea can be marked as complete (awesome!).

Here are the goals:

1. Sync Inventory with a shopping cart platform.
a. Allows to sell services, client purchases, and all inventory that is in RS on an shopping cart platform
b. Ability to turn configure visibility of a RS product on the ecommerce site like a checkbox stating “Show on E-commerce Site” or “Don’t show on E-Commerce Site”

2. Sync past purchases/invoices between both platforms
a. See all invoices through either the client portal in RS or the “My Account” page on the E-Commerce Platform

3. Utilize Marketr between both platforms to…
a. Remind clients about upcoming maintenance services
b. Remind clients to renew their AV subscription easily though a website
c. Remind clients to renew any subscription based products (Either clients do this themselves or they ask for assistance from us) – Product Subscription examples would be data backup, AV, VIP programs, Web Site Hosting, and MSP programs.

Here are some of the ideas on E-Commerce Platforms (Hosted and Self-Hosted Solutions). They must support the REST API system for RS to integrate well (maybe some input from the RS development team on these requirements?)

Best Self Hosted Options I’ve Found (PHP/MYSQL based): Magento, Prestashop, WooCommerce, Volution , and X-Cart.

Easiest to Setup and Theme, in order, from my experience (I’ve never setup Volution but I hear it’s a popular platform)
1. Prestashop
2. WooCommerce
3. X-Cart
4. Magento

Considerations: ***Addons/Extensions/Themes/Developer Costs***

Approximate Startup Costs ($0 to $1000): PrestaShop, WooCommerce, X-Cart
Approximate Startup Costs ($1000 to $5,000): Magento
Cloud Hosted Options ($30 to $500+ per month): Shopify

What would you like to see?

Hey guys,

LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.

So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:

In Progress: J
Awaiting Parts
Invoiced: Robe
Customer Reply

Bottom line, the only time we can even see PART of the name is when it's NEW or when there's no open ticket. Can you format the statuses to "shortcodes" so we can see more on the CID? For example:

New = New
IP = In Progress
AP = Awaiting Parts
Inv = Invoiced
CR = Customer Reply

Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.

I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be nice to have options for each module for communication preferences.

It could be it's own link in the admin section, with check boxes for the following to enable/disable emails to the tech and to the customer:

when a ticket is created
when a ticket public comment is sent
when a ticket comment is received
when an estimate is sent
when an estimate is approved by tech
when an estimate is approved by customer
when an estimate is declined by tech
when an estimate is declined by customer
when an estimate is converted to invoice
when an invoice is sent
when an invoice is paid

Similar settings for Leads, Appointments, etc...

The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

Using the appointments feature would be ideal for this but here is some things I think would be better

1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

3) On the form the customer fills out for the appointment, they should be able to choose their device type, a title of the problem (ticket title) and a description of the problem.

I currently use the Due Date field within a ticket as a way to track the day and time I am expecting a customer to arrive but this would be suited for its obvious reason of when you expect to complete the ticket.

Hope the feedback helps and can be taken into account.