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  1. Subscription Management! Create/Manage Recurring Revenue (AV, DB, Leases, anything!)

    Hi all,

    What is one major thing RS is missing relating to recurring revenues?

    SUBSCRIPTION management. A section in the portal and in their profile labeled subscriptions. Imagine yearly billing for AV... Automatically- It would contain...

    Start/end dates
    Cost per month
    Description of subscription (antivirus, data backup, VoIP service, equipment leases, MSP program, web hosting etc...)
    Contract terms (contract docs, renews automatically, early termination cost, term agreement length, etc)
    Invoice terms (paid monthly by 5th day of each month, late fee of x)

    Clients should be able to see their subscriptions easily. They should be able to request cancelation or…

    169 votes
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      24 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We are marking this as done, a big upgrade was done a couple weeks ago.

      We do plan to add some more of this, but we’ll need to come back to it in a few weeks.

    • Integrate with Office 365 Calendars

      We use Office 365 for our techs, it would be nice to be able to integrate with office 365 calendars instead of using seperate gmail accounts for syncing with RepairShopr.

      129 votes
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        37 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Sync purchase orders with Xero now that Xero supports it

        I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

        120 votes
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          25 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Consider a cleaner ticket layout?

          It would be nice if we could have a cleaner layout of the tickets page for something like this?

          http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

          so much easier to read with the color coding and with the details right there.

          116 votes
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            15 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • SLA Management - Response Time and Resolution Time Promises

            ***THIS IS AN IMPORTANT FEATURE FOR ALL MSP's*** Even companies that only do break fix... Wouldn't you want to see what your response time is? How about your resolution time of each request?

            Both of these time needs are crucial to providing top notch service.

            SLA integration would consist of the following.

            1. Define SLA policies (Response/Resolution time based on priority level) with escalation rules/processes if these times are not met.

            2. SLA Targets will have different Priority levels which adjust Respond and resolution requirements.

            3. Create a fair SLA system - Ability to set business hours and holiday tracking…

            116 votes
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              26 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Complete, a draft implementation is live.

              It will evolve over the coming months, please submit feedback on things you think we should add.

              Help page with explanations coming soon, but find it in Admin, Service Level Agreements

              They will be selectable on new ticket page, and a new permission for edit sla was added.

            • Closing a ticket with a customers signature.

              It would be great to be able to have place where a customer and sign to show that they have picked up their product. In turn, this would automatically close out the ticket in the system. We have ran into issues where customers claim they didn't pick up items and this would prevent any such situations.

              115 votes
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                11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hey everyone, great news!

                This feature has been added and we really need your feedback!

                We added an Outtake Form in a similar setup to the Intake Form. Please head over to Settings, Tickets, Enable Outtake Form and you’ll be able to see it on Tickets and it will prompt you during the “Ticket → Invoice → Payment → Handle Related Ticket” flow.

                It will be in Autoprintr shortly, and the mobile apps. (By end of next week)

                Let us know here in the comments if you think it could/should do something else!

              • Integration with GFI MAX Remote Management

                I use GFI MAX Remote Management for almost all my customers. Since I'm mostly a one-man show for now, it helps greatly! Plus, with its Managed Online Backup, Antivirus, and Remote Access, its a awesome tool. They have their own ServiceDesk, but I need billing and CRM with you guys. They have an open API and it would be a kick-butt combo! Check it out... (WEB LINK REMOVED)

                107 votes
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                  32 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Google contacts/carddav support

                  Would be nice to have Google contacts/carddav support. This would make it easier to call or email customers from my phone/computer, and let me know which customer is calling my cell phone.

                  93 votes
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                    58 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Multiple checklist on a single ticket

                    We require our techs to go through series of steps for each type of repair, checking them off as they have been completed. This way, we can pick up right where someone left off. This would be a great feature in RepairShopr!

                    90 votes
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                      24 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      This is out for beta testers!

                      We won’t have customer service trained on it until next week, and we’ll have the help pages up then too.

                      Try to hold your questions until next week, but if you want to poke around – it will be on the admin page for beta testers this weekend.

                    • Stock take alterations

                      There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

                      Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

                      80 votes
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                        13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Canned Responses Categories - Need to Organize/Cleanup

                        We have 24 canned responses (currently and adding all the time) ranging from greetings to ready for pickup messages. It has become increasingly difficult to select the right canned response quickly.

                        Here is some feedback/requests:
                        1. It would be VERY nice to have the ability to select a drop down or have some other way to go to the right drop down. This should be on the ticket screen.
                        2. It would be great to include variables in the canned responses (similar to your template system) like %firstname%, %initialproblem%, etc...
                        3. Have the ability to add canned responses 1 after…

                        75 votes
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                          8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • European General Data Protection Regulation (GDPR) compliance

                          European General Data Protection Regulation (GDPR) compliance

                          Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

                          1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

                          2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

                          3: A feature to "part delete a client" - Archive (so still accessible)

                          4: Reporting of…

                          69 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

                            We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

                            See our GDPR help page for all the details.

                          • android

                            We would like to have an android app. Thank you!

                            68 votes
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                              42 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We are going to mark this done as the initial beta is released. There are still a few things to get added to be at feature parity with iOS – worksheets/intake form/etc that will come in the next couple weeks.

                              Once those are released we’ll start adding features to ios/android simultaneously going forward.

                              For new suggestions please start new threads.

                              Thanks everyone for being so patient!

                            • Integrate E-commerce Platforms with RS - Sell Services & Products in Sync - BOOM!!

                              This idea is an excerpt from the ever popular "Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc".
                              This is a new thread so the previous idea can be marked as complete (awesome!).

                              Here are the goals:

                              1. Sync Inventory with a shopping cart platform.
                              a. Allows to sell services, client purchases, and all inventory that is in RS on an shopping cart platform
                              b. Ability to turn configure visibility of a RS product on the ecommerce site like a checkbox stating “Show on E-commerce Site” or “Don’t show on E-Commerce Site”

                              2. Sync past purchases/invoices…

                              65 votes
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                                20 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  Sarah responded

                                I’m going to mark this complete with the caveat that we haven’t completed the subscription portions, or delivering of serial numbers – but we’ll keep working toward it!

                                This is live for beta testers, live for everyone in a week or two.

                                Please note that WooCommerce is the only E-Commerce platform we’re supporting at the moment.

                              • Inventory Count (stock take module)

                                It would be nice to have an option for the store manager to conduct a blind inventory count. They could enter in skus and the number of the inventory they have and it could generate a report of it compared to what is supposed to be on hand. It could then give the option to generate adjustments in the inventory.

                                64 votes
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                                  24 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hey – thanks for voting on this everyone, we have a beta of this out and the final will probably be live for everyone around December 1st 2015.

                                  If you are a beta tester, please find the new link to Stock Take on the admin page, or inventory page. Try it out on a small subset of products.

                                  There are a couple modes for entry currently. You can just barcode scan from mobile or laptop/etc, you can search for a product and type in how many you have, or you can use the onscreen keypad (ipad?).

                                  Let us know if there is another method you’d like to see to speed things up!

                                  The FAQ page will be ready shortly.

                                • Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc

                                  Serial Number Products! Please vote all! This could be HUGE!

                                  This is an integral part of our business and I'm surprised others haven't needed this feature or requested it yet -

                                  Here is the idea:

                                  It would be great to have a product type that supported Serial Number Sales.

                                  Any product that you carry such as:

                                  1. Microsoft Office
                                  2. Antivirus Software
                                  3. Backup Software

                                  This would be great to have in RepairShopr. Currently we are storing all of our serial numbers either in an excel spreadsheet or in their original physical boxes... both are unsecure and not reliable... but…

                                  64 votes
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                                    26 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Everyone — Wanted to make sure you all knew that we’ve launched Serialized Inventory! Here’s our article on it: http://feedback.repairshopr.com/knowledgebase/articles/262782-can-i-add-serial-numbers-to-my-inventory. Chuck (one of our power users) has created an additional thread for the ecommerce parts of the previous serialized thread. Feel free to comment and log your votes here: http://feedback.repairshopr.com/forums/165658-general/suggestions/6162772-integrate-e-commerce-platforms-with-rs-sell-serv. Thanks!

                                  • Ninja RMM integration

                                    Integrate with Ninja RMM

                                    64 votes
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                                      29 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I would like to see integration with xero.com

                                      I would like to see integration with xero.com as this is what I use for my accounting needs.

                                      57 votes
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                                        14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • No Diagnostic Needed in tickets

                                        We would like to have checkbox for "Diagnostic Not Needed" just above "Is work approved to proceed?" Many times when a ticket is created we already no what the problem is and there is no need to do a diagnostic.

                                        53 votes
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                                          completed  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Late Fees

                                          After an computer has been invoice for 5 Days & Is still sitting in shop, we charge $2 day late fee. Something to keep track of this automatically would be cool.

                                          53 votes
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                                            39 comments  ·  Flag idea as inappropriate…  ·  Admin →
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