General

  1. RMM Integration - N-able by SolarWinds

    I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

    236 votes
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    66 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. IT Glue integration

    IT Glue integration?

    173 votes
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    40 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow customers to customize labels

    So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

    Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

    I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

    169 votes
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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Subscription Management! Create/Manage Recurring Revenue (AV, DB, Leases, anything!)

    Hi all,

    What is one major thing RS is missing relating to recurring revenues?

    SUBSCRIPTION management. A section in the portal and in their profile labeled subscriptions. Imagine yearly billing for AV... Automatically- It would contain...

    Start/end dates
    Cost per month
    Description of subscription (antivirus, data backup, VoIP service, equipment leases, MSP program, web hosting etc...)
    Contract terms (contract docs, renews automatically, early termination cost, term agreement length, etc)
    Invoice terms (paid monthly by 5th day of each month, late fee of x)

    Clients should be able to see their subscriptions easily. They should be able to request cancelation or…

    169 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are marking this as done, a big upgrade was done a couple weeks ago.

    We do plan to add some more of this, but we’ll need to come back to it in a few weeks.

  5. UPS and FedEx shipping integration

    We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

    138 votes
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    45 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integrate with Office 365 Calendars

    We use Office 365 for our techs, it would be nice to be able to integrate with office 365 calendars instead of using seperate gmail accounts for syncing with RepairShopr.

    129 votes
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    37 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to customize Ticket Label layout

    We use Ticket Labels to identify devices that are brought in. In our old system we had a lot more info on the Ticket Label such as device password and model number. I would like to have the ability to customize the Ticket Label for our needs. I looked at the Asset label, but it does not show the password or Ticket Number.

    127 votes
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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sync purchase orders with Xero now that Xero supports it

    I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

    120 votes
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    25 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. ACH / E-check Processing

    Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

    120 votes
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    41 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Up sells in estimates

    It would be nice to have the ability to add up sells to the estimate.

    117 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Consider a cleaner ticket layout?

    It would be nice if we could have a cleaner layout of the tickets page for something like this?

    http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

    so much easier to read with the color coding and with the details right there.

    116 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. SLA Management - Response Time and Resolution Time Promises

    THIS IS AN IMPORTANT FEATURE FOR ALL MSP's Even companies that only do break fix... Wouldn't you want to see what your response time is? How about your resolution time of each request?

    Both of these time needs are crucial to providing top notch service.

    SLA integration would consist of the following.


    1. Define SLA policies (Response/Resolution time based on priority level) with escalation rules/processes if these times are not met.


    2. SLA Targets will have different Priority levels which adjust Respond and resolution requirements.


    3. Create a fair SLA system - Ability to set business hours and holiday tracking to not affect…

    116 votes
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    26 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Complete, a draft implementation is live.

    It will evolve over the coming months, please submit feedback on things you think we should add.

    Help page with explanations coming soon, but find it in Admin, Service Level Agreements

    They will be selectable on new ticket page, and a new permission for edit sla was added.

  13. Closing a ticket with a customers signature.

    It would be great to be able to have place where a customer and sign to show that they have picked up their product. In turn, this would automatically close out the ticket in the system. We have ran into issues where customers claim they didn't pick up items and this would prevent any such situations.

    115 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone, great news!

    This feature has been added and we really need your feedback!

    We added an Outtake Form in a similar setup to the Intake Form. Please head over to Settings, Tickets, Enable Outtake Form and you’ll be able to see it on Tickets and it will prompt you during the “Ticket → Invoice → Payment → Handle Related Ticket” flow.

    It will be in Autoprintr shortly, and the mobile apps. (By end of next week)

    Let us know here in the comments if you think it could/should do something else!

  14. Integration with GFI MAX Remote Management

    I use GFI MAX Remote Management for almost all my customers. Since I'm mostly a one-man show for now, it helps greatly! Plus, with its Managed Online Backup, Antivirus, and Remote Access, its a awesome tool. They have their own ServiceDesk, but I need billing and CRM with you guys. They have an open API and it would be a kick-butt combo! Check it out... (WEB LINK REMOVED)

    107 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Assign Multiple Techs to a Ticket

    I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!

    There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.

    Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working…

    97 votes
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    37 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Google contacts/carddav support

    Would be nice to have Google contacts/carddav support. This would make it easier to call or email customers from my phone/computer, and let me know which customer is calling my cell phone.

    93 votes
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    58 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Different Size Labels

    I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

    90 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Multiple checklist on a single ticket

    We require our techs to go through series of steps for each type of repair, checking them off as they have been completed. This way, we can pick up right where someone left off. This would be a great feature in RepairShopr!

    90 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is out for beta testers!

    We won’t have customer service trained on it until next week, and we’ll have the help pages up then too.

    Try to hold your questions until next week, but if you want to poke around – it will be on the admin page for beta testers this weekend.

  19. Stock take alterations

    There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

    Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

    80 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Send emails from own SMTP

    Would be great to be able to send mail from own SMTP server or gmail, this would allow to get rid of "send via reply.repairshopr.com" notice in customers' inbox and also keep sent messages in sent folder for offline access or IMAP sync between devices. It seems every network printer or CMS or hosting is capable of send from custom SMTP server. Thanks!

    79 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
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