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  1. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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    • Add Item/Invoice name to Recurring Invoice Report

      Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

      Thanks,

      3 votes
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      • Recurring Tickets Display Screen

        When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

        I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

        Thank you!

        1 vote
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        • Fix IOS appointment calander

          When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

          1 vote
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            Hi,

            This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.

            Thanks,

          • Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

            No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

            4 votes
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              completed  ·  2 comments  ·  Admin →
            • Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

              When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

              Logically if the user has cost price permissions this function should work.

              15 votes
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              • Invoice Aging Report

                It would be helpful if this report also included the Invoice Date, as well as the due date.

                1 vote
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                • Show associated Invoice on Ticket page

                  I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

                  1 vote
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                    1 comment  ·  Admin →
                  • Serialized Item Stock Takes Issues

                    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

                    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

                    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

                    8 votes
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                      I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

                    • POS referred by

                      so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

                      30 votes
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                        This feature has been completed. Now when creating a customer from the POS tab you will be able to choose from your list of Referred by options.

                      • Add pdf and print buttons to refurb page

                        Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

                        15 votes
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                          1 comment  ·  Admin →

                          Hey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.

                          Thanks for the recommendation and we hope you like the results!

                        • Fix "ticket"on iPhone app

                          In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

                          10 votes
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                            Hey there,

                            This has been addressed in a recent patch. If you are still encountering this error, please reach out to support and they would be happy to assist.

                            Thanks,

                          • Email Available Tags - Invoice Total

                            It would be great to have <<Invoice Total>> as an available tag in the email template.

                            Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

                            As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

                            craig

                            3 votes
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                              1 comment  ·  Admin →

                              All invoice tags are supported in invoice email templates. This part of the application needs more documentation. We’re working on it.
                              Just put {{invoice_total}} or/and {{invoice_balance_due}}

                            • When reloading customers list on android app, it makes duplicate entries

                              When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

                              3 votes
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                                1 comment  ·  Admin →

                                This has been resolved in a past update. Please verify that you are on the latest build of the Android app by making sure it is updated via the Google Play Store.

                              • Ticket links in ticket automations

                                I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee

                                1 vote
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                                  completed  ·  0 comments  ·  Admin →
                                • Cannot view all open estimates in customer portal!

                                  I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                                  Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                                  Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                                  3 votes
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                                    Hi,

                                    I’m happy to say that we have updated the Customer Portal and customers are now able to click a View All button to view all Estimates on their Customer Portal.

                                  • Add support for multiple branding / Logo

                                    We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

                                    I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

                                    3 votes
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                                    • Importing Tickets

                                      I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

                                      It is extremely reassuring to see that I can export ticket data to…

                                      1 vote
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                                      • RS App - button to link-to customer 'web' profile

                                        Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

                                        So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

                                        3 votes
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                                          completed  ·  1 comment  ·  Admin →
                                        • Stock inventory website integration widget

                                          So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
                                          I had the idea, what if there was a way to…

                                          1 vote
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                                            I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

                                            Let us know if you think it’s missing something important!

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