General
3765 results found
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Add a feature to sort invoices by customer, as well as item/status
That would allow for bringing all invoices for the same customer to the top for review.
In case of the items, all product invoices for instance, could be brought to the top for easier viewing and distributing.0 votes -
Outgoing Caller ID - phone integration
Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?
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Option to Turn OFF New Tickets BUTTON in the Customer Portal
We ONLY service equipment in our shops, and require a thorough inspection and detailed check-in policy. From time to time, customers seem to accidentally create new tickets using the online customer portal. The tickets are usually made unintentionally, but otherwise need to be deleted and the customer educated. Can we please have the option to turn this button off?
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Conditional search
Hello, is there a way to add an additional condition to searching? For example, we want to search for all tickets that had service and also sold a new hard drive. But we do not want tickets with only the hard drive being sold. Does that make sense? This will help us generate a report on our service and retail side. For example, we can compare who needs to be hired for next, service or retail.
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Cancel Recurring Invoices On Edit Screen
While viewing a recurring invoice, I should be able to not only pause it, but also cancel it.
If I'm at a customers page and click Recurring Invoices, and then click on the invoice to view/edit it, I'm only able to edit or pause once there. I then have to co to invoices, recurring invoices (or Admin, recurring invoices) in order to cancel it.0 votes -
Implement Opening Results in New Tab From Search All The Things
Currently, for whatever reason, you cannot search for something in the "all the things" box and then right click to open results in a new tab.
I like having my tickets screen permanently open and having to constantly navigate away from that page just to search negatively impacts my workflow.
I would love to be able to search and then instantly open results in a new tab without having to navigate away from the page I'm currently on.
So RepairShopr, is this something you can add in?
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Serialized Inventory Organization Enhancements for Big Chain Accounts
All our stores are now working with serialized inventory for unique laptop sales. Hoping we can push for these related/specific upgrades to help make the Customer Purchases and Purchase Orders more usable during the ordering/receiving process, and the Search and Invoice pages more helpful during our sales process:
Add the ability for us to enter the “override sale price” on serialized items after the payout in Customer Purchases, but before clicking “Add to Inventory”.
a. This would also be helpful for the Refurbs module, since investing time/parts in refurbing a machine almost always will result in that specific sale needing…
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LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets
We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.
Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…
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LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets
We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.
Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…
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Ticket Automations
Would it be possible to add to it a function that when we create a appointment for on site work we can change the status to schedued instead of new
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Support Canadian Tax Rate
Please support Canadian multiple tax rates or just enable the same fix as you did for Ireland. Works the same.
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Add Notification Center Event when a Marketr Campaign runs
It would be very helpful if there was a way to notify certain users when a Marketr Campaign runs.
We have a Marketr template that emails customers when their Anti-Virus or other subscription is expiring; we also would like for a staff member to call the customer and follow up as well.
Perhaps an event option in the Notifications Center for "Marketr - Campaign ran" that we can activate to notify a group of Users when the Expiration Renewal Marketr campaign runs?
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Email invoice button sends via xero/qb
Hey
Looking at using xero as our main invoicing and payments interface as it offers direct payment integrations that we use and also will auto reconcile etc.
Is it possible for the api to make our usual email invoice button/recurring invoice and estimates to send directly via xero?
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Ticket and invoice hyperlink at top of account page
It would be great if at the top of the customer account page where it displays open tickets and invoices if you could click on them to display them.
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Canned Responses by Security Groupe
Canned Responses categorized by group. in this cause technicians will not use the admin canned responses and logistic will not use technicians canned responses.
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Google Drive - Have live backups made of your data to your Dropbox account.
I have always been curious of why it is that we don't have Google Drive integration in the way that DropBox is done in Apps.
Why is that?0 votes -
Allow the ability to grant permissions to groups to edit Ticket Issue Type and Ticket Custom Fields.
I would like the ability for another one of my techs, who is exposed to the day to day residential tickets to be able to add / edit the Ticket Issue Types and Ticket Custom Fields. It is a tedious process, and I do not have the time nor the direct exposure to the bench work any longer to know what needs to be there for my technicians.
In short, please make this a group-assignable permission.
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Inventory Categories need more intuitive editor!
Yikes - the way we have to edit Inventory Categories is really awkard and clunky. It's impossible to add a bunch of categories quickly, I get update errors and have to refresh the page, then collapse each level so I can see the one I'm working on more easily. I realize this might be a big change, but it would be SO much easier to have the option to 'add new category' from the category drop-down list in the Inventory item screen, or just a more intuitive, cleaner interface. The current system drives my OCD batty.
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