Jason Pitt

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  1. 9 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Pitt supported this idea  · 
    Jason Pitt commented  · 

    That really should be optional, at least. That would be alarming to some of our... mid-grade ability sort of customers, the ones who know to check the link but not enough to, you know, open it in incognito etc to limit the threat. Especially if they don't actually realize that it was RS that sent them the message - then it's just some weird foreign link to them.

  2. 21 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Pitt supported this idea  · 
    Jason Pitt commented  · 

    I'd like one (preferably one key, like F12 or something) that bounces it to the PIN lockscreen. People keep putting in data under whoever was last logged in at the front desk, and it'd just be easier for everyone to remember and actually do if it was just a key to slam when walking away.

    And one of my other systems, you press shift twice to put the cursor in the omni-search box. That would be fantastic, too.

  3. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Pitt supported this idea  · 
    Jason Pitt commented  · 

    I want to color code *all* the things. I'd like to be able to color code the status, priority, and tech columns, for instance, on the Tickets screen. It would also be nice to customize the colors of the ones that already do that, like Last Updated and Due Date, since I do a lot of things that wind down to 'wait and see' and dislike the bright red last updated column, since the system thinks I'm just negligent on those items.

    I do really like the idea of being able to highlight my MSP and problematic customers and the like, too.

  4. 102 votes
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    33 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

    Jason Pitt commented  · 

    I'd be fine with calculating mileage from our office to the appointment, BUT firstly we charge for it for our non-contract customers, so being able to enter a mileage line-item and quantity would be fantastic. Secondly, we charge (and reimburse) for round trip (but I imagine not everyone does), so... make a 'round trip' option to double it, if that's how you go?

  5. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 40 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Pitt supported this idea  · 
    Jason Pitt commented  · 

    I would love this.

  8. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 0 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 19 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 10 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 14 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 28 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Pitt supported this idea  · 

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