I suggest you ...

Ticket Comments: options to pin, highlight, RTF needed

We need a way to make certain ticket comments more visible than others.

Perhaps the ability to pin a ticket to the top (thus breaking the most-recent-first default sorting method), or change ticket comment background color, or star or flag tickets...

Rich Text Formatting in ticket comments would also be helpful–options to bold, underline, highlight, and bullets would allow for information and individual words to stand out.

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    Adam Fischer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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