100% yes - i'm surprised this isn't a feature already.
Our stores and support emails share a name with the city that they are in.
Since outbound emails default to one of the stores, customers replying to appointment reminders or emailed invoices are generating leads in the wrong store and muddying up the system.
This can be worked around with marketr campaigns by having separate campaigns per location, and manually typing in the desired outbound email for each campaign. It can also be worked around when emailing a customer directly from a lead, but not from the customer's profile.
All the ingrated email options - tickets, appointment reminders, invoices, etc - are defaulting to whatever the first location set up was.
3 votesHyperion shared this idea ·
It's really a shame this hasn't gotten as much traction as it deserves. I like to offer double-sided referral discounts, similar to how Uber/Lyft do things, to encourage word of mouth.
With current systems this is a bit clunky and adds a fair amount of legwork on the admin side of things.
Man, i'm surprised this option hasn't received many votes. I think that follow-up is critical for each and every service performed.
EDIT: In case anyone has stumbled across this, I've been using a workaround for a few months now that works great. Any of our labor-based line items have a one month warranty attached to them. In Marketr, you can set up a "Customer Search" based on warranty remaining, limit it to that one specific warranty, and have it send however many weeks before warranty expiry that you'd like.