Hyperion
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This thread seems to be talking about different things – so I need to get clarification if possible.
When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -
“gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.
We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.
Feel free to say you want both! :)
The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.
A basic gift certificate tracking system might be simpler and…
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commented
It's really a shame this hasn't gotten as much traction as it deserves. I like to offer double-sided referral discounts, similar to how Uber/Lyft do things, to encourage word of mouth.
With current systems this is a bit clunky and adds a fair amount of legwork on the admin side of things.Hyperion
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commented
Man, i'm surprised this option hasn't received many votes. I think that follow-up is critical for each and every service performed.
EDIT: In case anyone has stumbled across this, I've been using a workaround for a few months now that works great. Any of our labor-based line items have a one month warranty attached to them. In Marketr, you can set up a "Customer Search" based on warranty remaining, limit it to that one specific warranty, and have it send however many weeks before warranty expiry that you'd like.
100% yes - i'm surprised this isn't a feature already.
Our stores and support emails share a name with the city that they are in.
Since outbound emails default to one of the stores, customers replying to appointment reminders or emailed invoices are generating leads in the wrong store and muddying up the system.
This can be worked around with marketr campaigns by having separate campaigns per location, and manually typing in the desired outbound email for each campaign. It can also be worked around when emailing a customer directly from a lead, but not from the customer's profile.
All the ingrated email options - tickets, appointment reminders, invoices, etc - are defaulting to whatever the first location set up was.