Marketr - Allow ticket follow up messages to be sent after each closure
As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.
I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.
I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.