I suggest you ...

Marketr - Allow ticket follow up messages to be sent after each closure

As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.

11 votes
Vote
Sign in
(thinking…)
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
jrice shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

0 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base