I suggest you ...

Marketr - Allow ticket follow up messages to be sent after each closure

As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.

14 votes
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jrice shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Hyperion commented  ·   ·  Flag as inappropriate

    Man, i'm surprised this option hasn't received many votes. I think that follow-up is critical for each and every service performed.

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